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Issues With Resetting the Computer: No Mouse on Reboot


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#1 Aeradom

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Posted 12 September 2015 - 12:18 PM

So, just installed Windows 10 and things seem to be doing pretty good but the computer is in bad need of a reset still. Following the recommendation of Microsoft, I've gone ahead and installed Windows 10 and am now ready to proceed. I pull up the boot menu, select reset and to remove all files and the computer boots up as normal. 

Then, it comes up with a screen asking if I just want to clean out my main driver or all drives. The problem is there is no mouse, I can't select it. I've hit all the keys on the keyboard I could think of (F keys, number keys, arrow keys and enter) to no avail. And thus, I had to abort and come back here. Anyone have any idea why my mouse is not working then? It's working now so it doesn't seem to be an issue with it.



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#2 JohnC_21

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Posted 12 September 2015 - 08:48 PM

On previous versions of Windows you can navigate the options using the Tab key. Then press Enter. You may need to tap the tab key a couple of times to get to the selection you need.



#3 Aeradom

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Posted 14 September 2015 - 10:50 AM

On previous versions of Windows you can navigate the options using the Tab key. Then press Enter. You may need to tap the tab key a couple of times to get to the selection you need.

 

No Tab Key function on Windows 10, or at least it doesn't work for me. 

 

Edit: It seems my Keyboard is locked when the computer is in this mode. Not sure why. 


Edited by Aeradom, 14 September 2015 - 11:22 AM.


#4 JohnC_21

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Posted 14 September 2015 - 02:37 PM

Does it give you an option to bypass the reset option and just boot into windows?



#5 Aeradom

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Posted 14 September 2015 - 03:11 PM

Does it give you an option to bypass the reset option and just boot into windows?

 

Nope, I just have to restart the computer manually and it boots back up like normal. The issue only occurs when I go to reset my computer. 



#6 leithanne

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Posted 14 September 2015 - 03:43 PM

Is your mouse wireless? If so. do you have a USB mouse you could try?






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