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Malware Please Help


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25 replies to this topic

#1 riggspat

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Posted 12 September 2015 - 11:22 AM

Computer freezing, Screen pops up saying malware may be affecting your computer, call number on screen for help. Ran Spyware, removed files.  Still there.  Also Reimage.com  fix for windows 7 pops up.  Please Help!

Edited by Queen-Evie, 12 September 2015 - 12:08 PM.
moved from Anti-Virus and Anti-Malware Software to Am I Infected


BC AdBot (Login to Remove)

 


#2 severac

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Posted 12 September 2015 - 12:11 PM

Hello and welcome to BC,

 

Please download Rkill to your Desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe
http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/
 

§  Double-click on the Rkill desktop icon to run the tool.

§  If using Windows Vista, 7, 8 or 10 right-click on it and choose Run As Administrator.

§  black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.

§  If not, delete the file, then download and use the one provided in Link 2.

§  Do not reboot until instructed.

§  If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from Safe Mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

-------

 

Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

 

§  Double-click mbam-setup-2.x.x.xxxx.exe and follow the prompts to install the program.

§  At the end, be sure a checkmark is placed next to the following:
 

o    Launch Malwarebytes Anti-Malware

o    A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

 

§  Click Finish.

§  On the Dashboard, click the 'Update Now >>' link

§  After the update completes, on Settings tab, set under Detection and Protection next options: 

1. 'Scan for rootkits'

2. Non-Malware Protection, for 'PUP detections', check, 'Threat detections as malware' option.

§  Return to Dashboard, click the 'Scan Now >>' button.

§  A Threat Scan will begin.

§  When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

§  In most cases, a restart will be required.

§  Wait for the prompt to restart the computer to appear, than click on Yes.


If you already have MBAM 2.0 installed:
 

§  On the Dashboard, click the 'Update Now >>' link.

§  After the update completes, on Settings tab, set under Detection and Protection next options: 

1. 'Scan for rootkits'

2. Non-Malware Protection, for 'PUP detections', check, 'Threat detections as malware' option.

§  Return to Dashboard, click the Scan Now >> button.

§  A Threat Scan will begin.

§  When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.

§  In most cases, a restart will be required.

§  Wait for the prompt to restart the computer to appear, than click on Yes.

§  After the restart once you are back at your desktop, open MBAM once more.

§  Click on the History tab > Application Logs.

§  Double click on the Scan Log which shows the Date and time of the scan just performed.

§  Click 'Export'.

§  Click 'Copy to Clipboard'

§  Paste the contents of the clipboard into your reply.

-----

 

Please download AdwCleaner by Xplode onto your desktop.

§  Close all open programs and internet browsers.

§  Double click on adwcleaner.exe to run the tool.

§  In EULA window click I agree.

§  In Options uncheck Reset Winsock settings.

§  Click on Scan button.

§  When the scan has finished click on Cleaning button.

§  Your computer will be rebooted automatically. A text file will open after the restart.

§  Please post the contents of that logfile with your next reply.

§  You can find the logfile at C:\AdwCleaner[C1].txt as well.

--------

 

Please download Junkware Removal Tool  to your desktop.

§  Shut down your protection software now to avoid potential conflicts.

§  Run the tool by double-clicking it. If you are using Windows Vista, 7, 8 or 10; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".

§  The tool will open and start scanning your system.

§  Please be patient as this can take a while to complete depending on your system's specifications.

§  On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

§  Post the contents of JRT.txt into your next message.

-------


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#3 riggspat

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Posted 12 September 2015 - 12:48 PM

Rkill 2.8.2 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2015 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 09/12/2015 01:29:56 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 09/12/2015 01:31:42 PM
Execution time: 0 hours(s), 1 minute(s), and 45 seconds(s)



#4 severac

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Posted 12 September 2015 - 01:15 PM

Post other logs.


Edited by severac, 12 September 2015 - 01:16 PM.

I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#5 riggspat

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Posted 12 September 2015 - 02:02 PM

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 9/12/2015
Scan Time: 1:52 PM
Logfile: Maleware Scan Log Quarantine.txt
Administrator: Yes

Version: 2.1.8.1057
Malware Database: v2015.09.12.03
Rootkit Database: v2015.08.16.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: riggspat

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 421592
Time Elapsed: 21 min, 50 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Disabled
Rootkits: Enabled
Heuristics: Disabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 1
Trojan.Poweliks.B, HKU\S-1-5-21-3946974471-3672497505-726093399-1001_Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}, Quarantined, [ba4987a81d6efe380781837fe41c43bd],

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)



#6 riggspat

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Posted 12 September 2015 - 02:34 PM

# AdwCleaner v5.007 - Logfile created 12/09/2015 at 15:26:21
# Updated 08/09/2015 by Xplode
# Database : 2015-09-10.1 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : riggspat - RIGGSPAT-PC
# Running from : C:\Users\riggspat\Desktop\AdwCleaner.exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] *****

[x] Service Not Deleted : YahooAUService
[-] Service Deleted : vToolbarUpdater18.8.0

***** [ Folders ] *****

[-] Folder Deleted : C:\rei
[-] Folder Deleted : C:\Program Files\Reimage
[-] Folder Deleted : C:\Program Files\Earth Networks
[-] Folder Deleted : C:\Program Files (x86)\Ask.com
[-] Folder Deleted : C:\Program Files (x86)\AVG SafeGuard toolbar
[-] Folder Deleted : C:\Program Files (x86)\AVG Security Toolbar
[-] Folder Deleted : C:\Program Files (x86)\HiDefMedia
[-] Folder Deleted : C:\Program Files (x86)\DriverRestore
[-] Folder Deleted : C:\Program Files (x86)\Coupons
[-] Folder Deleted : C:\Program Files (x86)\Yahoo!\Companion
[!] Folder Not Deleted : C:\Program Files (x86)\Coupons
[-] Folder Deleted : C:\Program Files (x86)\Common Files\AVG Secure Search
[-] Folder Deleted : C:\ProgramData\apn
[-] Folder Deleted : C:\ProgramData\AVG SafeGuard toolbar
[-] Folder Deleted : C:\ProgramData\AVG Secure Search
[-] Folder Deleted : C:\ProgramData\AVG Security Toolbar
[-] Folder Deleted : C:\ProgramData\Updater
[-] Folder Deleted : C:\ProgramData\Yahoo! Companion
[-] Folder Deleted : C:\ProgramData\Avg_Update_0215tb
[-] Folder Deleted : C:\ProgramData\Avg_Update_0814tb
[-] Folder Deleted : C:\ProgramData\Avg_Update_1114tb
[-] Folder Deleted : C:\ProgramData\Avg_Update_1214tb
[-] Folder Deleted : C:\ProgramData\{3891D052-6813-01D4-D995-71560917A2D8}
[-] Folder Deleted : C:\ProgramData\{93E26451-CD9A-43A5-A2FA-C42392EA4001}
[-] Folder Deleted : C:\ProgramData\{9BF4D58B-C6D6-467B-BC5A-FD0C1278F4AF}
[-] Folder Deleted : C:\ProgramData\{B3C2C1CD-6B77-4A96-B670-F734AC2A1CBC}
[-] Folder Deleted : C:\ProgramData\{D441869F-BEC4-446D-9888-C5CA29F160F9}
[-] Folder Deleted : C:\ProgramData\{FA77A43D-F6ED-4924-87B5-517C061388C6}
[-] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\HiDefMedia
[-] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DriverRestore
[-] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Coupons
[-] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\WeatherBug®
[-] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\One System Care
[!] Folder Not Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Coupons
[-] Folder Deleted : C:\Users\riggspat\AppData\Local\AVG SafeGuard toolbar
[-] Folder Deleted : C:\Users\riggspat\AppData\Local\Boost
[-] Folder Deleted : C:\Users\riggspat\AppData\LocalLow\AskToolbar
[-] Folder Deleted : C:\Users\riggspat\AppData\LocalLow\AVG SafeGuard toolbar
[-] Folder Deleted : C:\Users\riggspat\AppData\LocalLow\HPAppData
[-] Folder Deleted : C:\Users\riggspat\AppData\LocalLow\visi_coupon
[-] Folder Deleted : C:\Users\riggspat\AppData\LocalLow\YahooCouponAddOn
[-] Folder Deleted : C:\Users\riggspat\AppData\LocalLow\Yahoo! Companion
[-] Folder Deleted : C:\Users\riggspat\AppData\LocalLow\Yahoo!\Companion
[-] Folder Deleted : C:\Users\riggspat\AppData\Roaming\DriverCure
[-] Folder Deleted : C:\Users\riggspat\AppData\Roaming\One System Care
[-] Folder Deleted : C:\Users\riggspat\AppData\Roaming\Yahoo!\Companion
[-] Folder Deleted : C:\Windows\SysWOW64\config\systemprofile\AppData\Local\SearchProtect
[-] Folder Deleted : C:\Windows\SysWOW64\config\systemprofile\AppData\Roaming\Yahoo!\Companion

***** [ Files ] *****

[-] File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk
[-] File Deleted : C:\Users\Public\Desktop\DriverRestore.lnk
[-] File Deleted : C:\Users\Public\Desktop\eBay.lnk
[-] File Deleted : C:\Users\Public\Desktop\HiDef Media Player.lnk

***** [ Shortcuts ] *****

***** [ Scheduled tasks ] *****

[-] Task Deleted : DriverRestore_DailyScan
[-] Task Deleted : DriverRestore_ScheduledScan

***** [ Registry ] *****

[-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL
[-] Key Deleted : HKLM\SOFTWARE\Classes\Applications\ilividsetupv1.exe
[-] Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI
[-] Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI.1
[-] Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj
[-] Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj.1
[-] Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
[-] Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
[-] Key Deleted : HKLM\SOFTWARE\Classes\protocols\handler\viprotocol
[-] Key Deleted : HKLM\SOFTWARE\Classes\S
[-] Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
[-] Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
[-] Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE
[-] Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1
[-] Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
[-] Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
[-] Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [Boost]
[-] Key Deleted : HKLM\SOFTWARE\Google\Chrome\NativeMessagingHosts\avgsh
[-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\YMERemote.DLL
[-] Key Deleted : HKLM\SOFTWARE\Classes\YBrowserToolbar.YBrowserToolbar.1
[-] Key Deleted : HKLM\SOFTWARE\Classes\YBrowserToolbar.YBrowserToolbar
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
[-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{81017EA9-9AA8-4A6A-9734-7AF40E7D593F}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FDAD4DA1-61A2-4FD8-9C17-86F7AC245081}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4FF7188A-B98D-4B2E-BD22-91D9D344D7A7}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{7B2F0580-C393-4E0F-AF49-43E4E8D5EF2D}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{8233093C-178B-484B-979E-3C6B5B147DBC}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{0BDC95D9-FD38-459C-B896-3763EF05549E}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{B722ED8B-0B38-408E-BB89-260C73BCF3D4}
[!] Key Not Deleted : HKLM\SOFTWARE\Classes\TypeLib\{0BDC95D9-FD38-459C-B896-3763EF05549E}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{4FF7188A-B98D-4B2E-BD22-91D9D344D7A7}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FDAD4DA1-61A2-4FD8-9C17-86F7AC245081}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{4FF7188A-B98D-4B2E-BD22-91D9D344D7A7}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{FDAD4DA1-61A2-4FD8-9C17-86F7AC245081}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{4FF7188A-B98D-4B2E-BD22-91D9D344D7A7}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
[-] Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]
[-] Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
[-] Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}]
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{7B2F0580-C393-4E0F-AF49-43E4E8D5EF2D}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{8233093C-178B-484B-979E-3C6B5B147DBC}
[-] Key Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
[-] Key Deleted : HKU\.DEFAULT\Software\AVG SafeGuard toolbar
[-] Key Deleted : HKU\.DEFAULT\Software\IGearSettings
[-] Key Deleted : HKU\.DEFAULT\Software\Avg Secure Update
[-] Key Deleted : HKU\.DEFAULT\Software\Yahoo\Companion
[-] Key Deleted : HKU\.DEFAULT\Software\Yahoo\YFriendsBar
[-] Key Deleted : HKU\.DEFAULT\Software\AppDataLow\Software\Yahoo\Companion
[-] Key Deleted : HKCU\Software\AVG SafeGuard toolbar
[-] Key Deleted : HKCU\Software\AVG Security Toolbar
[-] Key Deleted : HKCU\Software\Boost
[-] Key Deleted : HKCU\Software\eSupport.com
[-] Key Deleted : HKCU\Software\YahooPartnerToolbar
[-] Key Deleted : HKCU\Software\DriverRestore
[-] Key Deleted : HKCU\Software\Avg Secure Update
[-] Key Deleted : HKCU\Software\Yahoo\Companion
[-] Key Deleted : HKCU\Software\Yahoo\YFriendsBar
[-] Key Deleted : HKCU\Software\AppDataLow\Software\Yahoo\Companion
[-] Key Deleted : HKLM\SOFTWARE\AVG SafeGuard toolbar
[-] Key Deleted : HKLM\SOFTWARE\AVG Security Toolbar
[-] Key Deleted : HKLM\SOFTWARE\Boost
[-] Key Deleted : HKLM\SOFTWARE\Yahoo\Companion
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG SafeGuard toolbar
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Yahoo! Toolbar
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Yahoo! Companion
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Coupon Printer for Windows5.0.0.2
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SexyGirlStripSaver
[!] Key Not Deleted : [x64] HKCU\Software\AVG SafeGuard toolbar
[!] Key Not Deleted : [x64] HKCU\Software\AVG Security Toolbar
[!] Key Not Deleted : [x64] HKCU\Software\Boost
[!] Key Not Deleted : [x64] HKCU\Software\eSupport.com
[!] Key Not Deleted : [x64] HKCU\Software\YahooPartnerToolbar
[!] Key Not Deleted : [x64] HKCU\Software\DriverRestore
[!] Key Not Deleted : [x64] HKCU\Software\Avg Secure Update
[!] Key Not Deleted : [x64] HKCU\Software\Yahoo\Companion
[!] Key Not Deleted : [x64] HKCU\Software\Yahoo\YFriendsBar
[-] Key Deleted : [x64] HKLM\SOFTWARE\DriverRestore
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\DriverRestore
[!] Key Not Deleted : HKU\.DEFAULT\Software\AppDataLow\Software\Yahoo\Companion
[!] Key Not Deleted : HKU\S-1-5-21-3946974471-3672497505-726093399-1001\Software\AppDataLow\Software\Yahoo\Companion
[!] Key Not Deleted : HKU\S-1-5-18\Software\AppDataLow\Software\Yahoo\Companion
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{13C1216B-1C15-4569-B1CD-574A8567ED9A}
[!] Key Not Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{13C1216B-1C15-4569-B1CD-574A8567ED9A}
[!] Key Not Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{13C1216B-1C15-4569-B1CD-574A8567ED9A}
[!] Key Not Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{13C1216B-1C15-4569-B1CD-574A8567ED9A}
[!] Key Not Deleted : HKU\S-1-5-21-3946974471-3672497505-726093399-1001\Software\Microsoft\Internet Explorer\SearchScopes\{13C1216B-1C15-4569-B1CD-574A8567ED9A}
[!] Key Not Deleted : HKU\S-1-5-21-3946974471-3672497505-726093399-1001\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}

***** [ Web browsers ] *****

[-] [C:\Users\riggspat\AppData\Local\Chromium\User Data\Default\Web Data] [Search Provider] Deleted : palikan
[-] [C:\Users\riggspat\AppData\Local\Chromium\User Data\Default\Secure Preferences] [Startup_URLs] Deleted : hxxp://www.palikan.com/?f=7&a=plk_coinisrs_15_37&cd=2XzuyEtN2Y1L1Qzu0EtD0C0ByE0EyEtDtA0CtA0EtAzy0F0BtN0D0Tzu0StCtAyEzztN1L2XzutAtFtCtBtFyDtFtDtN1L1Czu1BtAtN1L1G1B1V1N2Y1L1Qzu2S0DyByD0FzyyDtDyBtGtAyEtDzztGyEtAyBtCtG0A0E0B0EtG0FtCtB0BtAyB0E0A0B0ByEyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2StB0DyDyBtBtByCyBtGtB0Bzz0EtGyE0ByB0AtG0AyEzz0AtGzz0A0Ezy0EtDtD0FyCtCyCtA2QtN0A0LzuyE&cr=912470838&ir=&uref=chmm
[-] [C:\Users\riggspat\AppData\Local\Chromium\User Data\Default\Secure Preferences] [Homepage] Deleted : hxxp://www.palikan.com/?f=1&a=plk_coinisrs_15_37&cd=2XzuyEtN2Y1L1Qzu0EtD0C0ByE0EyEtDtA0CtA0EtAzy0F0BtN0D0Tzu0StCtAyEzztN1L2XzutAtFtCtBtFyDtFtDtN1L1Czu1BtAtN1L1G1B1V1N2Y1L1Qzu2S0DyByD0FzyyDtDyBtGtAyEtDzztGyEtAyBtCtG0A0E0B0EtG0FtCtB0BtAyB0E0A0B0ByEyD2QtN1M1F1B2Z1V1N2Y1L1Qzu2StB0DyDyBtBtByCyBtGtB0Bzz0EtGyE0ByB0AtG0AyEzz0AtGzz0A0Ezy0EtDtD0FyCtCyCtA2QtN0A0LzuyE&cr=912470838&ir=&uref=chmm

*************************

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [16936 bytes] ##########



#7 riggspat

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Posted 12 September 2015 - 02:43 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 7.6.1 (09.08.2015:1)
OS: Windows 7 Home Premium x64
Ran by riggspat on Sat 09/12/2015 at 15:38:21.03
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

Successfully deleted: [Service] drvagent64 [Reboot required]
Successfully deleted: [Service] yahooauservice [Reboot required]

 

~~~ Tasks

 

~~~ Registry Values

Successfully deleted: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{604BC32A-9680-40D1-9AC6-E06B23A1BA4C}

 

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{C0C3A6C6-03BC-4195-8FCB-AEA091301353}

 

~~~ Files

 

~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\riggspat\Appdata\Local\{1F967CE1-1C74-41B4-9022-E90C5E4954EF}
Successfully deleted: [Empty Folder] C:\Users\riggspat\Appdata\Local\{AECDF29D-E91E-4E0B-9985-9CE58A856BF9}
Successfully deleted: [Folder] C:\Program Files (x86)\lavasoft\web companion
Successfully deleted: [Folder] C:\Program Files (x86)\rivalgaming
Successfully deleted: [Folder] C:\ProgramData\esellerate
Successfully deleted: [Folder] C:\ProgramData\lavasoft\web companion
Successfully deleted: [Folder] C:\ProgramData\Microsoft\Windows\Start Menu\Programs\rivalgaming
Successfully deleted: [Folder] C:\Users\riggspat\AppData\Roaming\lavasoft\web companion

 

~~~ Chrome

[C:\Users\riggspat\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - default search provider reset

[C:\Users\riggspat\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:

[C:\Users\riggspat\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset

[C:\Users\riggspat\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 09/12/2015 at 15:41:30.86
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



#8 severac

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Posted 12 September 2015 - 02:49 PM

Let's do some additional checks. A lot of junk here. 
 
.Kaspersky Virus Removal Tool

Please download Kaspersky Virus Removal Tool from here.

§  Right click on KVRT.exe and select Run as Administrator.

§  Read the EULA, then select Accept.

§  Wait for Kaspersky Virus Removal Tool to initialize.

§  In the main screen, select Change parameters, place a checkmark in System drive, then click OK.

§  Click Start scan.

§  Wait for Kaspersky Virus Removal Tool to complete scanning.

§  When the scan is finished, select Neutralize all for all detected objects.

§  Close Kaspersky Virus Removal Tool when done.

Informe me if something is detected.

 

------------

Emsisoft Emergency Kit

Please download Emsisoft Emergency Kit and save it to your desktop. Double click on the EmsisoftEmergencyKit file you downloaded to extract its contents and create a shortcut on the desktop. Leave all settings as they are and click the Extract button at the bottom. A folder named EEK will be created in the root of the drive (usually c:\).

  • After extraction please double-click on the new Start Emsisoft Emergency Kit icon on your desktop.
  • The first time you launch it, Emsisoft Emergency Kit will recommend that you allow it to download updates. Please click Yes so that it downloads the latest database updates.
  • When the update process is complete, a new button will appear in the lower-left corner that says Back. Click on this button to return to the Overview screen.
  • Click on Scan to be taken to the scan options. If you are asked if you want the scanner to scan for Potentially Unwanted Programs, then click Yes.
  • Click on the Malware Scan button to start the scan.
  • When the scan is completed click the Quarantine selected objects button. Note, this option is only available if malicious objects were detected during the scan.
  • When the threats have been quarantined, click the View report button in the lower-right corner, and the scan log will be opened in Notepad.
  • Please save the log in Notepad on your desktop, and attach it to your next reply.
  • When you close Emsisoft Emergency Kit, it will give you an option to sign up for a newsletter. This is optional, and is not necessary for the malware removal process.

I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#9 riggspat

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Posted 12 September 2015 - 06:27 PM

UDS:DangerousObject.Multi.Generic
File: C:\Windows\uninstall SexyGirl.exe
Object detected using KSN
    MD5:  A4303F2CAC4EDD35DB43C0D1A4629B2A
    SHA256:  7863FF22C9F6CAF71D564CECD89501E938581C17B98220B15914ADF5F03868C5



#10 riggspat

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Posted 12 September 2015 - 07:23 PM

Emsisoft Emergency Kit - Version 10.0
Last update: 9/12/2015 7:37:40 PM
User account: riggspat-PC\riggspat

Scan settings:

Scan type: Malware Scan
Objects: Rootkits, Memory, Traces, Files

Detect PUPs: On
Scan archives: Off
ADS Scan: On
File extension filter: Off
Advanced caching: On
Direct disk access: Off

Scan start: 9/12/2015 7:38:46 PM
Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\TRACING\PROPCCLEANER_RASAPI32  detected: Application.WebToolbar (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\TRACING\PROPCCLEANER_RASMANCS  detected: Application.WebToolbar (A)
Value: HKEY_USERS\S-1-5-21-3946974471-3672497505-726093399-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLETASKMGR  detected: Setting.DisableTaskMgr (A)
Value: HKEY_USERS\S-1-5-21-3946974471-3672497505-726093399-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLEREGISTRYTOOLS  detected: Setting.DisableRegistryTools (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\TRACING\AU__RASAPI32  detected: Application.Win32.InstallExt (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\TRACING\AU__RASMANCS  detected: Application.Win32.InstallExt (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\TRACING\HPSF_TASKS_RASAPI32  detected: Application.Win32.InstallExt (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\TRACING\HPSF_TASKS_RASMANCS  detected: Application.Win32.InstallExt (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\YT.YTNAVASSISTPLUGIN  detected: Application.AdReg (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\YT.YTNAVASSISTPLUGIN.1  detected: Application.AdReg (A)

Scanned 79983
Found 10

Scan end: 9/12/2015 7:47:41 PM
Scan time: 0:08:55

Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\YT.YTNAVASSISTPLUGIN.1 Quarantined Application.AdReg (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\YT.YTNAVASSISTPLUGIN Quarantined Application.AdReg (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\TRACING\HPSF_TASKS_RASMANCS Quarantined Application.Win32.InstallExt (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\TRACING\HPSF_TASKS_RASAPI32 Quarantined Application.Win32.InstallExt (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\TRACING\AU__RASMANCS Quarantined Application.Win32.InstallExt (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\TRACING\AU__RASAPI32 Quarantined Application.Win32.InstallExt (A)
Value: HKEY_USERS\S-1-5-21-3946974471-3672497505-726093399-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLEREGISTRYTOOLS Quarantined Setting.DisableRegistryTools (A)
Value: HKEY_USERS\S-1-5-21-3946974471-3672497505-726093399-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM -> DISABLETASKMGR Quarantined Setting.DisableTaskMgr (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\TRACING\PROPCCLEANER_RASMANCS Quarantined Application.WebToolbar (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\TRACING\PROPCCLEANER_RASAPI32 Quarantined Application.WebToolbar (A)

Quarantined 10



#11 riggspat

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Posted 12 September 2015 - 10:10 PM

After running all the above and following the instructions............The message Warning Security Alert  http://systeminformation.space/render/t6?cid=1r125v7245  .You have may have Malware on your system, call number on the screen for help!



#12 severac

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Posted 13 September 2015 - 01:46 AM

Reset your browser settings to default:


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#13 adriana10677

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Posted 13 September 2015 - 02:08 AM

Hello severac  this is riggspat's daughter, I have been assisting him with the instructions you have provided. above my father has mentioned that he has followed the instructions you have provided and after everything he went to his email and the message came on and locked the computer up and he had to do a hard shutdown and reboot. I dont understand how resetting his browser settings would assist him with that.

#14 severac

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Posted 13 September 2015 - 02:31 AM

We are trying to remove that fake BSOD message from the browser. 

 

Can he use pc normally after restart?


I would like to help you to remove malware. Let's look inside.   :busy:

But I don't know to solve all PC problems.  :smash: 

 


#15 adriana10677

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Posted 13 September 2015 - 02:34 AM

Yes the PC works normally, starting up and shutting down are fine. its just he went to the email it caused this. I am unsure if there were any other this evening, I havent talked to him as of yet and its only 3:34am here.






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