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Laptop a total mess after hard drive replacement.


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3 replies to this topic

#1 John in Oman

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Posted 12 September 2015 - 10:11 AM

This was done about a week ago and started off reasonably well. Gradually things have got slower and 'sticky'.The latest today, is loss of sound and no attempt to put it right has worked. I can't access Firefox as i get the "Couldn't load XPCOM" box. I have tried to uninstall Firefox but it won't let me. 

 

In addition to the HD replacement, the keyboard had to be disconnected as faulty keys were creating problems.A right mess it was at that time! Is there a program i can run to check out the current problems.  The Laptop is an HP Presario of about 7years old. I am running Windows Vista and am using Chrome and Firefox. i tried restoring today but it made no difference.

 

Help please!!!   



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#2 TheLaughingITMann

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Posted 12 September 2015 - 10:50 AM

Particulars are needed:

 

1) Who diagnosed the machine as needing a hard drive?

2) Did they diagnose it as just needing a hard drive?

3) Was there any certainty that everything else tested out OK physically?

4) Was the OS fully reinstalled to the PC after the hard drive was replaced or was the old drive cloned or imaged to it?



#3 John in Oman

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Posted 12 September 2015 - 06:46 PM

At first ticking noises came from the area of the HD. An IT friend of mine said it sounded like a HD drive problem. At the same time it was impossible to 'hold' any URL for longer than a second or two. He said that this could be because a few keys were not working on the keyboard. I took it to a local computer sales and repair shop who tested the HD with some diagnostic tool which confirmed the HD was on its way out.

 

The old HD was replaced with a brand new new one which i witnessed being put in. I then left it to the technician there to do the rest which was a full OS as far as my experience could ascertain. As i live in the Philippines you can bet i don't leave anything to trust and checked everything before paying for the work which took most of a day. The shop is well known and i have used them on and off, for the past seven years. On checking 'My Computer' and doing defrags, it does seem all is ok from that standpoint.

 

Other issues have been tiresome updates which take hours. I also checked the DNS and installed the same numbers that existed before the HD operation.

 

I think that is about it, but if anything else specific needs answering, i will do the best i can!  Thanks for your reply.


Edited by John in Oman, 12 September 2015 - 06:50 PM.


#4 boopme

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Posted 27 September 2015 - 07:28 PM

Can you run this:

Tweaking.com - Windows Repair All-In-One (Portable)

- Download Windows Repair All-In-One (Portable Version) from here.

- Extract tweaking.com_windows_repair_aio.zip to your Desktop.

- Disable all your antivirus and antimalware software - see how to do that here.
- Right click on QfBzvq1.png and select Run as Administrator (XP users just double click) to start Windows Repair All-In-One.
(Windows Vista/7/8 users: Accept UAC warning if it is enabled.)

- A window will appear. Click Step 2.
2f8o60N.png

- Click the Open Pre-Scan button, then click Start Scan. Wait for Windows Repair to finish scanning.

- Depending on which error Windows Repair found, click Repair Reparse Point or Repair Environment Variable accordingly. When the button changes to "Done!", click the close button to return to Windows Repair.

- Go to Step 3, then click Check in the See If Check Disk Is Needed.

- If Windows Repair stated that errors are found, click Open Check Disk At Next Boot. Choose (/R) Fixes errors on the disk also locate bad sectors and recovers readable information, then click Add To Next Boot. Reboot the computer to let Windows check the disk.
Ymy7crZ.png

- Go to Step 4, then click Do It.
zDtdN75.png

- Go to Step 5. Under System Restore click Create.
f7lEe1N.png

- Go to Repairs and click Open Repairs. Leave all checkmarks as they are, then click Start Repairs.
PGv2vtD.png

- By default Windows Repair All-In-One will create a "Logs" folder in its folder on the Desktop. Please post the contents of the log in your next reply.
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