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Internet losing connectivity after a while.


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#1 chase3885

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Posted 11 September 2015 - 05:19 PM

I have a computer running Windows 8.1, It was saying that it had a network connection but would not pull up any websites. I could not connect from Team Viewer either. I have run a couple of free Anti Virus programs to no avail. I was able to browse the internet after removing all startup tasks and rebooting the computer. But after a while it quits again. I know it is probably something simple but haven't been able to figure it out yet.

 

Thanks in advance for any suggestions or options.

 

Chase



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#2 dc3

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Posted 12 September 2015 - 08:13 AM

What is the make and model of this computer?

 

How are you connecting to the Internet?  Example:  Let's assume you are using a desktop with a USB wifi adapter, this sends to a router which is connected to your modem via a Ethernet cable.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 chase3885

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Posted 12 September 2015 - 10:21 AM

Thank your for your response.

 

This is a Dell Inspiron 3847 Desktop PC - Intel Core i3-4150 3.50GHz, 8GB DDR3 Memory, 1TB HDD, DVDRW, Windows 8.1 64-bit.

 

It has a 088DT1 motherboard. It is connected to the router via Ethernet cable. 

 

I am thinking it is probably some type of malware that I have missed. It used to do it all the time until i cleared everything from the startup tasks, now I can restart it and will have access to the internet for a short period of time. Also when this happens no other computers connected to this router have any issues.



#4 dc3

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Posted 12 September 2015 - 10:34 AM

 
Please download and install Farbar Service Scanner.
 
When FSS opens you will see an image like the one below.  
 
FSS1_zpsed396cd9.png
 
Place checks in all of the boxes and then click on Scan
 
When the Scan is complete a log similar to the one below will open.  Copy and then paste this in your topic.
 
FSS2_zps8ffbee2d.png

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 chase3885

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Posted 12 September 2015 - 11:10 AM

Here is the log. Do you think the log will still be useful even after I have just restarted the computer and have an internet connection at the moment.

 

Farbar Service Scanner Version: 26-07-2015
Ran by Sparrow's Nest (administrator) on 12-09-2015 at 11:05:20
Running from "C:\Users\Sparrow's Nest\Desktop"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****


#6 Guest_windowsuser576_*

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Posted 12 September 2015 - 01:55 PM

Hold down the "Windows Button" and "I" button.

Click on "Control Panel".

Click on "Network and Internet".

Click on "Network and Sharing Center".

 

On the left side, click on "Change adapter settings".

Right-click on the adapters with "Ethernet" and click on "Properties".

 

A small window will open, with a part where you can scroll.

Scroll down below to "Internet Protocol Version 4 (TCP / IPv4)".

Double click on it, and a new window will open.

 

Under the tab "General", do you see if the options are set to "Obtain an IP address automatically" and "Obtain DNS server address automaticlly"?

Or are they set to manual settings?



#7 chase3885

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Posted 12 September 2015 - 05:47 PM

I am away from this computer for the rest of the day, and of course it has lost connection so I can't reach it remotely. I will check these settings when i get back to it. I know that it is usually set to Obtain automatically on both. I will check them to see if they have gotten changed some how. Thanks again for your assistance. I will reply again when I get to it.






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