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computer not completing downloading of updates


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#1 kinhunter25

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Posted 11 September 2015 - 04:25 PM

computer screen says to not shut computer off until update completes. It is trying to update 1 item and has been doing and saying that for over 6 hours now.



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#2 hamluis

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Posted 11 September 2015 - 04:47 PM

Have you tried manually going to Windows Update and installing said update?

 

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#3 kinhunter25

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Posted 11 September 2015 - 11:36 PM

Problem resolved.  I just shut the computer off then went in to the windows update page, found several that had failed and worked my way through them, finally getting them to install, partially manually and the rest after removing a virus I found - see next paragraph. 

 

I also suspected I had a virus or something like that so I uninstalled the current virus protection, installed a different one, ran it (and found the virus and got rid of it), then went back to the updates to make certain everything was okay there.  It was so the problem was resolved. 

 

Thanks for the suggestion about trying to manually doing the updates, that's what I had done after shutting to computer down and rebooting it at the very beginning of resolving the problem but it took doing all the rest to "clean" the computer and get it running correctly again. 






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