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Adobe Problems


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#1 ronkar

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Posted 11 September 2015 - 04:25 PM

This problem just started, when trying to convert to a pdf file I get this message " The Acrobat PDF server cold not be loaded.  I first tried to do the repair mode in the programs and features.  That didn't work.  I uninstalled and reinstalled both Microsoft Word and Adobe Acrobat X pro.  Didn't help.  Does anyone have an idea to fix this problem.  HP computer 12 gigs ram 1 Tab hard drive I-7 processor.



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#2 hamluis

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Posted 11 September 2015 - 04:42 PM

Let's get some information on what may be happening :).

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 dianekar

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Posted 13 September 2015 - 06:25 AM

Louis, thanks for the reply.  We will need some time to get the information you requested.  My wife and I are both suffering from the flu, and we are not very computer savvy. I'll try after work today to gather the info, thanks for your patience.  Ron



#4 hamluis

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Posted 13 September 2015 - 09:59 AM

No hurry for me...I'm around most days of the year :).

 

Take your time and get rid of the flu, it's not a pleasant experience (I've had it 3 times and each is etched in my memory) :).

 

Louis



#5 Havachat

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Posted 13 September 2015 - 09:44 PM

Ensure you have installed the Add In to convert Word to PDF from microsoft. http://www.microsoft.com/en-us/download/details.aspx?id=7

 

I do use Office 2007 and have never tried this , so I done the download as above, and just did Word Doc to Pdf { I use Sumatra Pdf } and all good.

 

Within Word when you click "Save As" choose "Select Other Formats" if the PDF XPS extension doesnt show there ,  if it does show up then you may have an issue with Acrobat itself if other PDFs have issues also. If not then its Office Word with the issue because all its doing is saving as the formatt chosen.






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