Excuse me for my english because i'm dutch.......
Maybe there is an other topic open on this site, but i decided to start a new one.
My mother has an Acer Aspire 5000 series. (Don't know which type on this moment).
In order to get the free windows 10 update, we considered error 80073701 for the SP1 update.
For now i tryed many things to resolve tihs problem.
I ran the readiness tool, a system scan, clean boot etc.
Only what i can see is that i wouldend open CBS.log and i get the error "acces denied"
It says that this file is already opened on Windows services modules, but it would help te stop of start this service.
On an other topic i've readed that the problem maybe comes from her intel videocard driver. but i think se don't have a cd from her laptop. When my mother buyed this laptop Windows was preinstalled. (OEM)
Maybe i can do a system repair with a windows 7 premium CD/DVD
It's a dutch 64 bits version.
But i have also another question....if i use an other windows 7 64 bits DVD to install windows 7 again, hopefully with SP1, can she use her own license number to install it again?
If whe find no solution, than she must buy windows 10 i think.
Maybe there is someone who can help me further.