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BSOD 8.1


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#1 Jutu230

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Posted 10 September 2015 - 11:20 PM

· OS - Win 8.1
· x64
· Win 8.1
· Retail
· 3 years old PC
· OS Installation ~1 week

· CPU: 3570k
· Video Card: GTX 980Ti
· MotherBoard - Sabertooth Z77
· Power Supply - Corsair HX1050


·  Desktop

 

Perfmon does not work.

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#2 usasma

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Posted 11 September 2015 - 04:51 AM

Your UEFI/BIOS (version 2104) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 81 Windows Updates installed.  Most systems have 170 to 180 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

Please remove MalwareBytes.  One of it's drivers is likely the cause of this problem.  Should you want to reinstall it, be sure to NOT opt in for the trial of the Pro version - as this is the component that remains resident in memory (and I suspect that it conflicts with your Avast).

 

MSI Afterburner and Riva Tuner (along with EVGA Precision) is known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Thu Sep 10 23:51:18.304 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091015-14906-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17936.amd64fre.winblue_ltsb.150715-0840
System Uptime:[B]0 days 0:01:28.013[/B]
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by :[B]fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+1be )[/B]
BugCheck [B]19, {20, ffffe00057964120, ffffe00057964140, 4020012}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: ffffe00057964120, The pool entry we were looking for within the page.
Arg3: ffffe00057964140, The next pool entry.
Arg4: 0000000004020012, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  mbamservice.ex
FAILURE_BUCKET_ID: [B]0x19_20_fwpkclnt!FwpsConstructIpHeaderForTransportPacket0[/B]
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3410[/B]
  BIOS Version                  2104
  BIOS Release Date             08/13/2013
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             SABERTOOTH Z77
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Sep 10 23:49:04.233 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091015-24875-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17936.amd64fre.winblue_ltsb.150715-0840
System Uptime:[B]1 days 21:59:12.944[/B]
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by :[B]fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+1be )[/B]
BugCheck [B]19, {20, ffffe001e2d9cab0, ffffe001e2d9cad0, 4020008}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: ffffe001e2d9cab0, The pool entry we were looking for within the page.
Arg3: ffffe001e2d9cad0, The next pool entry.
Arg4: 0000000004020008, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  mbamservice.ex
FAILURE_BUCKET_ID: [B]0x19_20_fwpkclnt!FwpsConstructIpHeaderForTransportPacket0[/B]
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3410[/B]
  BIOS Version                  2104
  BIOS Release Date             08/13/2013
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  System Product Name
  Baseboard Product             SABERTOOTH Z77
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Thu Sep 10 23:51:18.304 2015 (UTC - 4:00)**************************
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
e1i63x64.sys                Wed Mar 20 03:37:29 2013 (51496739)
TeeDriverx64.sys            Tue Jul  2 14:38:08 2013 (51D31E10)
RTKVHD64.sys                Wed Aug 21 00:48:22 2013 (52144696)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
netr28ux.sys                Fri Jul  4 06:35:18 2014 (53B68366)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
cthda.sys                   Mon Nov 17 00:06:55 2014 (5469826F)
cthdb.sys                   Mon Nov 17 00:07:14 2014 (54698282)
MBAMSwissArmy.sys           Mon Apr 13 15:29:19 2015 (552C190F)
nvhda64v.sys                Thu Apr 16 15:03:16 2015 (55300774)
[COLOR=RED][B]RTCore64.sys                Fri Apr 24 03:01:47 2015 (5539EA5B)[/B][/COLOR]
NvStreamKms.sys             Sat Jul 25 05:22:15 2015 (55B35547)
aswRvrt.sys                 Mon Jul 27 13:06:13 2015 (55B66505)
aswMonFlt.sys               Mon Jul 27 13:06:30 2015 (55B66516)
aswHwid.sys                 Mon Jul 27 13:06:58 2015 (55B66532)
aswRdr2.sys                 Mon Jul 27 13:07:28 2015 (55B66550)
aswVmm.sys                  Mon Jul 27 13:34:01 2015 (55B66B89)
aswSP.sys                   Mon Jul 27 13:34:27 2015 (55B66BA3)
aswStm.sys                  Mon Jul 27 13:37:56 2015 (55B66C74)
nvvad64v.sys                Mon Aug 10 03:51:42 2015 (55C8580E)
aswSnx.sys                  Wed Aug 12 10:44:50 2015 (55CB5BE2)
nvlddmkm.sys                Tue Aug 25 09:34:37 2015 (55DC6EED)
nvvadarm.sys                Tue Aug 25 10:01:31 2015 (55DC753B)
[/font]
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=netr28ux.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=cthda.sys
http://www.carrona.org/drivers/driver.php?id=cthdb.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvvadarm.sys

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Jutu230

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Posted 11 September 2015 - 10:48 AM

ASUS has not released any more recent BIOS updates.

 

Windows update didn't say I had any more updates, but after a reboot, it gave me a bunch of optional ones, which are now downloading.

 

Malwarebytes has been removed. A shame, as I have used it for years without issue alongside Avast.

 

Also, I would rather not un-install Afterburner, as it keeps track of the OC and the fan speed curve on the GPU.



#4 usasma

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Posted 11 September 2015 - 04:37 PM

MalwareBytes is not a problem - rather it's the problem of 2 anti-malware programs conflicting/fighting with each other.

You could just as easily remove Avast in order to stop the problem.

The point here is that each program want's control over a file when it's scanning it - and they don't like if they can't get control, even if it's another A/V program doing it.

 

There is only 1 way to tell if the BSOD is due to the overclock or not.  That is to remove the overclock and see if it still BSOD's.

You can always put the overclock back on after you're done testing.

 

Secondly, the RTCore64.sys is known to cause BSOD's on some Windows systems.

The same thing goes here, you can always put Afterburner back on after you're done testing.

 

BSOD's aren't easy things to figure out.  Some are simple - and you just have to fix the driver that the first BSOD points to.

Others are more complicated and may even involve another driver.  Yet others are even more complicated and involve/act upon several drivers - so picking the correct fix is very difficult.

 

Beyond that, there's also 3 different causes (and you can have 1, 2, or all 3 at once):

- 3rd party drivers (non-Windows)

- hardware issues

- Windows drivers

 

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Jutu230

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Posted 11 September 2015 - 07:35 PM

Alright, the overclock is removed. Also, it seemed to happen after I started using a wifi USB adapter. (MediaTek). I thought that would be the cause, but wasn't expecting Malwarebytes. I started using it since my normal Wifi card (TPLINK Archer T8E) won't work on 5GHz properly, despite replacing it and even a windows re-install. The company's tech support said it was my motherboard, but I really wouldn't know how to determine that.



#6 usasma

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Posted 12 September 2015 - 05:09 AM

Wifi USB will often cause problems.  The test is to remove the software and hardware to see if it continues.

Making sure that you have drivers that are compatible with the OS is also critical.

 

As for a motherboard problem, there are no tests for motherboards.  For the manufacturer's to make a test, it would make the motherboards much more expensive.  It's actually cheaper for them to replace them under warranty than to develop a test.

How we do it is we run all the tests that we can lay our hands on:

- http://www.carrona.org/hwdiag.html

- http://www.carrona.org/strpdown.html

Then we look at those results and compare it to the symptoms that you're experiencing.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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