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Dysfunctional internet for years, ISP is out of ideas, advice needed


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#1 Sibus

Sibus

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  • Local time:08:13 AM

Posted 10 September 2015 - 09:45 PM

THE PROBLEM

For over two years (possibly longer) periodically throughout the day internet connectivity in my house will drop away. Our internet is slow, we live away from most good ISP’s. We pay for 6 down and .6 up. When internet is good, a speed test shows around 20 ping, ~5 mbps down and ~.63 mbps up to a server in Reno, Nevada. However when internet is bad those same servers will speedtest at between 90 and 120 ping, between .5 mbps and 3.5 mbps down, and usually between .5 mbps and .6 mbps up. This happens periodically throughout the day, as well as every single night from around 6:00-7:00 P.M. until between 12:30 and 1:30 A.M.

Here’s where this gets weird: Sometimes during the day, issues are solved by disconnecting devices, stopping downloads and streams, ect. However during the period at night, it doesn't matter how many or how few devices are connected or what they are doing, they all experience the same problem. Isolation tests of each device show uniform results during these down periods. Rebooting the router makes no difference. I've recently installed a program called NetWorx which is tracking bandwidth flow through our router; It currently shows 4 kbps down and 1.3 kbps up being used. A speed test to Reno, Nevada (Sky Fiber Internet) shows 100 ping, 2.37 mbps down, .65 mbps up. There seems to be zero correlation between active internet usage (that I can track) and our internet troubles. However, 24/7, our router statistics shows the following with almost zero variance. The link rate numbers haven't changed in two months.

 

ADSL Linkh89h89h89i;.

Downstream

Upstream

Link Rate

6016 Kbps

768 Kbps

Line Attenuation

32.0 dB

15.0 dB

Noise Margin

19.5 dB

16.0 dB

When contacting our ISP, they told me that our line shows periods of maxxed out data usage throughout the day. I’ve been trying to fix this for years, I have around two years worth of speedtest.net data on this problem. I’m out of ideas, our local ISP is out of ideas, PLEASE HELP.

I’ll provide any data or run any test you need to see

 

INFO

Computer is Alienware X51 running Windows 10

Computer is connected with cat 5e ethernet

Router is Netgear DGND3700v2

DSL Internet






 

 

 

MiniToolBox Results

 

MiniToolBox by Farbar  Version: 25-07-2015 01

Ran by Sibus(administrator) on 08-09-2015 at 20:42:28

Running from "C:\Users\Jesse\Downloads"

Microsoft Windows 10 Home  (X64)

Model: Alienware X51 Manufacturer: Alienware

Boot Mode: Normal

***************************************************************************

 

========================= Flush DNS: ===================================

 

Windows IP Configuration

 

Successfully flushed the DNS Resolver Cache.

 

========================= IE Proxy Settings: ==============================

 

Proxy is not enabled.

No Proxy Server is set.

 

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= Hosts content: =================================

 

========================= IP Configuration: ================================

 

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)

Microsoft Hosted Network Virtual Adapter = Local Area Connection* 10 (Connected)

Dell Wireless 1506 802.11b/g/n (2.4GHz) = Wi-Fi (Media disconnected)

 

# ----------------------------------

# IPv4 Configuration

# ----------------------------------

pushd interface ipv4

 

reset

set global icmpredirects=enabled

add address name="Local Area Connection* 10" address=192.168.137.1 mask=255.255.255.0

add address name="Local Area Connection* 10" address=192.168.137.2 mask=255.255.255.0

add address name="Wireless Network Connection 2" address=192.168.137.1 mask=255.255.255.0

 

popd

# End of IPv4 configuration

 

Windows IP Configuration

 

  Host Name . . . . . . . . . . . . : Jesse-PC

  Primary Dns Suffix  . . . . . . . :

  Node Type . . . . . . . . . . . . : Hybrid

  IP Routing Enabled. . . . . . . . : No

  WINS Proxy Enabled. . . . . . . . : No

  DNS Suffix Search List. . . . . . : froj

 

Ethernet adapter Local Area Connection:

 

  Connection-specific DNS Suffix  . : froj

  Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

  Physical Address. . . . . . . . . : D4-BE-D9-FD-DA-7C

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

  Link-local IPv6 Address . . . . . : fe80::e529:1020:3627:93d2%3(Preferred)

  IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)

  Subnet Mask . . . . . . . . . . . : 255.255.255.0

  Lease Obtained. . . . . . . . . . : Saturday, September 05, 2015 8:55:32 PM

  Lease Expires . . . . . . . . . . : Wednesday, September 09, 2015 1:20:15 PM

  Default Gateway . . . . . . . . . : 192.168.0.1

  DHCP Server . . . . . . . . . . . : 192.168.0.1

  DHCPv6 IAID . . . . . . . . . . . : 248823513

  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-B1-4E-BD-D4-BE-D9-FD-DA-7C

  DNS Servers . . . . . . . . . . . : 8.8.8.8

                                      8.8.4.4

  NetBIOS over Tcpip. . . . . . . . : Enabled

 

Wireless LAN adapter Wi-Fi:

 

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . : froj

  Description . . . . . . . . . . . : Dell Wireless 1506 802.11b/g/n (2.4GHz)

  Physical Address. . . . . . . . . : 0C-84-DC-00-2D-B1

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Local Area Connection* 10:

 

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter

  Physical Address. . . . . . . . . : 2E-84-DC-00-2D-B1

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

  Link-local IPv6 Address . . . . . : fe80::dc1:da7c:999f:cefe%2(Preferred)

  IPv4 Address. . . . . . . . . . . : 192.168.137.1(Preferred)

  Subnet Mask . . . . . . . . . . . : 255.255.255.0

  IPv4 Address. . . . . . . . . . . : 192.168.137.2(Preferred)

  Subnet Mask . . . . . . . . . . . : 255.255.255.0

  Default Gateway . . . . . . . . . :

  DNS Servers . . . . . . . . . . . : 192.168.0.1

  NetBIOS over Tcpip. . . . . . . . : Enabled

 

Tunnel adapter isatap.froj:

 

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . : froj

  Description . . . . . . . . . . . : Microsoft ISATAP Adapter

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Teredo Tunneling Pseudo-Interface:

 

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

  IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:2ca7:430:47e8:79ad(Preferred)

  Link-local IPv6 Address . . . . . : fe80::2ca7:430:47e8:79ad%18(Preferred)

  Default Gateway . . . . . . . . . : ::

  NetBIOS over Tcpip. . . . . . . . : Disabled

 

Tunnel adapter isatap.{06316575-3AAB-4865-B540-D3AB457464C3}:

 

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Server:  google-public-dns-a.google.com

Address:  8.8.8.8

 

Name:    google.com

Addresses:  2607:f8b0:4005:801::200e

 74.125.239.37

 74.125.239.38

 74.125.239.32

 74.125.239.33

 74.125.239.46

 74.125.239.34

 74.125.239.40

 74.125.239.36

 74.125.239.35

 74.125.239.41

 74.125.239.39

 

Pinging google.com [74.125.239.37] with 32 bytes of data:

Reply from 74.125.239.37: bytes=32 time=72ms TTL=56

Reply from 74.125.239.37: bytes=32 time=111ms TTL=56

 

Ping statistics for 74.125.239.37:

   Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

   Minimum = 72ms, Maximum = 111ms, Average = 91ms

Server:  google-public-dns-a.google.com

Address:  8.8.8.8

 

Name:    yahoo.com

Addresses:  2001:4998:44:204::a7

 2001:4998:58:c02::a9

 2001:4998:c:a06::2:4008

 98.138.253.109

 98.139.183.24

 206.190.36.45

 

Pinging yahoo.com [98.138.253.109] with 32 bytes of data:

Reply from 98.138.253.109: bytes=32 time=137ms TTL=52

Reply from 98.138.253.109: bytes=32 time=115ms TTL=52

 

Ping statistics for 98.138.253.109:

   Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

   Minimum = 115ms, Maximum = 137ms, Average = 126ms

 

Pinging 127.0.0.1 with 32 bytes of data:

Request timed out.

Request timed out.

 

Ping statistics for 127.0.0.1:

   Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),

===========================================================================

Interface List

 3...d4 be d9 fd da 7c ......Realtek PCIe GBE Family Controller

10...0c 84 dc 00 2d b1 ......Dell Wireless 1506 802.11b/g/n (2.4GHz)

 2...2e 84 dc 00 2d b1 ......Microsoft Hosted Network Virtual Adapter

 1...........................Software Loopback Interface 1

11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter

18...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter

 9...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3

===========================================================================

 

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination        Netmask          Gateway       Interface  Metric

         0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.3     20

       127.0.0.0        255.0.0.0         On-link         127.0.0.1    306

       127.0.0.1  255.255.255.255         On-link         127.0.0.1    306

 127.255.255.255  255.255.255.255         On-link         127.0.0.1    306

     192.168.0.0    255.255.255.0         On-link       192.168.0.3    276

     192.168.0.3  255.255.255.255         On-link       192.168.0.3    276

   192.168.0.255  255.255.255.255         On-link       192.168.0.3    276

   192.168.137.0    255.255.255.0         On-link     192.168.137.1    281

   192.168.137.1  255.255.255.255         On-link     192.168.137.1    281

   192.168.137.2  255.255.255.255         On-link     192.168.137.1    281

 192.168.137.255  255.255.255.255         On-link     192.168.137.1    281

       224.0.0.0        240.0.0.0         On-link         127.0.0.1    306

       224.0.0.0        240.0.0.0         On-link       192.168.0.3    276

       224.0.0.0        240.0.0.0         On-link     192.168.137.1    281

 255.255.255.255  255.255.255.255         On-link         127.0.0.1    306

 255.255.255.255  255.255.255.255         On-link       192.168.0.3    276

 255.255.255.255  255.255.255.255         On-link     192.168.137.1    281

===========================================================================

Persistent Routes:

 None

 



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