my friends computer was updated to W10 by a vendor that should have done a better job.
When updated, the user name was changed. She called me to help clean it up and get her "stuff" together.
Mostly it is done but I have two issues that may be connected.
1st, I tried to change her user name - there is no option to do it under Users Accounts = OK she can live with that.
There r a couple other methods to do that, which I have not tried yet, but whatever removed that option may stifle those methods also.
2nd, I went to access windows.old to make sure she had all her docs and pics from that system. ACCESS DENIED.
I changed the owner of windows.old from SYSTEM to her user and also of Pictures ubder windows.old but it was inherited anyway. She has all permissions but access is still denied. I can open Windows.old but cannot open Pictures or other folders under that.
I am thinking that maybe changing the user name to the original W7 user name might get access but then again maybe not and I may not be able to change it anyway.
How does she get access to this?