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scanner problems


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4 replies to this topic

#1 Ross Lauger

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Posted 09 September 2015 - 12:29 PM

win 7,  IE 11,  several different machines.  Unable to scan, error  states no scanner available.  My multifunction  printer is  listed but  can't print to or scan  from. There is another copy of the machine which is greyed  out also listed. A third party software application,the electronic medical record, says no twain  driver found.  I have removed  and reinstalled the  printer both from the origional OEM drivers and windows updates,  no help.  any suggestions?


Edited by hamluis, 09 September 2015 - 02:09 PM.
Movec from Win 7 to External Hardware - Hamluis.


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#2 RolandJS

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Posted 09 September 2015 - 12:44 PM

If the printer came with a CD-DVD install, and you have Revo Uninstaller [only Pro version works on 64-bit software], were you able to delete leftover folders, files & registry entries?

!True - Bleeping Computers does not recommend registry cleaners or editors, and rightly so!

[If Revo is ok in here to mention; let me add -- make backups before doing the above!]

I think Revo has a great reputation for removing programs that I am comfortable mentioning it.


Edited by RolandJS, 09 September 2015 - 12:50 PM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#3 hamluis

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Posted 09 September 2015 - 02:08 PM

Printer/scanner model?

 

Typically, you cannot scan without a twain driver.

 

Louis



#4 mjd420nova

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Posted 10 September 2015 - 12:10 PM

When I installed the HP C5500 AIO unit, I didn't use the software HP supplied.  I let WIN7 find what it needed.  Including the scanner under Windows FAX and scanner.  HP has too much bloatware on their installation disks.



#5 Rocky Bennett

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Posted 11 September 2015 - 05:40 AM

When I installed the HP C5500 AIO unit, I didn't use the software HP supplied.  I let WIN7 find what it needed.  Including the scanner under Windows FAX and scanner.  HP has too much bloatware on their installation disks.

 

 

When you load the disc into your machine, choose CUSTOM INSTALL and you will not get any bloatware.


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