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Introducing my persitent problem.


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#1 ppauli

ppauli

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Posted 09 September 2015 - 08:34 AM

Hello,
 
My name is Peter Pauli and I am at the end of my options to get rid of persistend (probably malware) on my computer. I have heard of you guys and that you are helping amateurs like me out.
 
I have a Lenovo SL 410 lap top which was running Windows 7 and I upgraded that to Windows 10 recently. No problem so far, it is running pretty smooth and easy.
 
A few days ago I most probably got infected with malware. Suddenly my Firefox was (and when checking also Chome and IE) showing advertisement all over the place. In addition, there appear some words in the regular text of web sites (no matter which site,also your) that are printed bold and when you run over it an advertisement appears. Then, when you click on a link on a site, either a new window opens with a completely other address which is (you guess) an add again or the tab you are on opens another site. When you close this you come back to the original site and sometimes you see the link you originally intended to reach or sometimes you must click again and then it goes. There are also combinations of these problems so it is getting worse from time to time. Sometimes, when you want to fill in a open field (say search subject) you are also immediately directed to a site with ads even before you have typed in one letter in the search field. That is scary when you want to enter a bank account for instance.
 
Now, I have run Malwarebyte several times, JRT several times, HitmanPro same, bitdefender and the whole lot. I installed Adblock Plus and I also have Kaspersky anti Virus and they all find infections and repair or destroy them but there is no difference.
 
I know you can get into config and regedit (that at least learnt form the searches I made) and the like but as I said I am not a technician and do not want to ruin my computer. I have seen you have a program called ComboFix but that is not for Window 10 and should also not be used by guys like me.,
 
Can anybody help me, I  am pretty desparate ????

Edited by Queen-Evie, 09 September 2015 - 09:58 AM.
moved from Introductions to Am I Infected


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#2 boopme

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Posted 09 September 2015 - 02:13 PM

Hello ppauli,appears we should get a deeper look. Please follow this Preparation Guide and post in a new topic.
Let me know if all went well.
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