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Desperate help! USBs causing crash!


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#1 CruellaDeChill

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Posted 09 September 2015 - 04:32 AM

To put it short - USBs don't work in my computer anymore, they make my computer freeze and I have to restart it.

I mean thats great and all.. But my mouse, keyboard and wireless card are USB

My Motherboard is from gigabyte and I never used to be able to access my BIOS, until I swapped some cords around (I'm not complaining because it works now) but now my computer can use my USBs for a whopping 5 seconds before it freezes

I was reading some fixes though, some included disabling the already enabled Legacy USB stuff in the BIOS, which didn't make a difference.

The next thing I read was this...

Create a .REG file called fix and enter the following

REGEDIT4
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment]"DEVMGR_SHOW_NONPRESENT_DEVICES"="1"


Double click on FIX.REG and say yes to the Merge Into Registry question

Then there was a whole bunch of things to uninstall. This sounded promising, BUT I couldn't even click on the FIX.REG file before it froze

Please, if anyone has any ideas, I'm desperate at this point.

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#2 usasma

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Posted 09 September 2015 - 05:09 AM

What OS are you using?  What is the make and model of the system (if it's a custom build - what is the model of the Gigabyte motherboard)?

Do you have recovery media?  If so, where did you get it from?

 

Can you generate any of these reports:

 

Let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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