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scam pop up error


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#1 asdfjkl;

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Posted 08 September 2015 - 10:05 PM

yesterday i got a pop up error message with audio saying virus has been detected in my computer and asked me to call the number 1 888 283 5495.  I think the pop up message was generated from easycomputerhelp.com... I freaked out and called the number.  I ended up giving access to someone for an hour via GoToAssist.   I realized this was scam..now i am scared of what they could have taken from my computer and what I should do next?  

 

thanks, 



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#2 dante12

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Posted 09 September 2015 - 08:19 AM

The bad news is, that you have called this number and give access to your computer. In this case the best option is to backup your personally data and make a clean install of your System.

 

Important:

  • If you give them information like credit card number or email-Addresses, you need to inform you credit card company to lock your current credit card. 
  • Change all passwords from all you current accounts (iCloud, itunes, email- and banking etc.). Do this from a clean pc NOT from you mac!
  • This should be done as soon as possible.


#3 boopme

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Posted 10 September 2015 - 11:31 AM

Agreed, reinstall
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#4 Scottster1

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Posted 10 October 2015 - 07:48 AM

People who would like to read more about tech support scams might find the Malwarebytes blog to be useful.

Here is the tech support scams page: 

 

https://blog.malwarebytes.org/tech-support-scams/






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