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White pixelated flashing screen on boot, but mouse pointer is displayed


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#1 bobtran12

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Posted 08 September 2015 - 02:48 PM

This recently started happening. Sometimes when I boot my computer, it displays a white screen with colorful pixels scattered across the screen. It starts by constantly flashing from the white screen to black. Eventually, it stops at the white screen. I can still see my mouse pointer though and move it around. It's happened three times now and it only happens every few boots. I have to hit the reset button on my case to get out of it. Any idea? Thanks.
 
Here's a picture of the white screen: http://i.imgur.com/mPLw38I.jpg
 
OS: Windows 10
MOTHERBOARD: Gigabyte 970A-DS3P
CPU: AMD FX 8320
GPU: EVGA GTX 970 FTW
 
I have also attached the event error log.
 
EDIT: I think the problem has to do with the constant spamming of this in the logs:
"Display driver nvlddmkm stopped responding and has successfully recovered."
 
So GPU drivers or GPU failure? :\
 
By the way, this only happens on SOME OS BOOTS. Games/video run fine without crashing if the OS boots up properly.

Attached Files


Edited by bobtran12, 08 September 2015 - 02:56 PM.


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#2 usasma

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Posted 08 September 2015 - 04:52 PM

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

The possible causes of video issues in W10 installs are growing by the day

Could be Norton, could be Webroot, could be audio drivers, could be video drivers, could be incompatible software, could be problems that weren't evident in the previous OS, but were carried over and exposed when updating, etc

 

The error you mention is a STOP 0x117 error.  If it hadn't recovered, then you'd have a STOP 0x116 error (and a BSOD to go with it).

Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

From the Admin log the problem is mostly the Display drivers - so following the steps above may help.

Other things to do would be to reregister the DCOM functions and to reregister your Windows Store apps.

 

Let's see what the other reports show, and then we'll move on from there.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 bobtran12

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Posted 08 September 2015 - 07:11 PM

Ran "SFC.EXE /SCANNOW" in cmd.exe (as administrator) - it stated:

"Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios." (Attached CBS.log file). - 09/08/2015

 

Ran memtest86 twice - no errors.

 

I have also roll backed my GPU drivers using Device Manager. Not sure if it has fixed the problem, but I shutdown/restarted the computer a few times and the problem hasn't reoccurred yet (but it happens on random boots so you never know).

 

OS: Windows 10 (64 bit), installed about a month ago (a day after Windows 10 was released for the pubilc), originally was Windows 8.1 (64 bit) which came pre-installed
MOTHERBOARD: Gigabyte 970A-DS3P
CPU: AMD FX 8320
GPU: EVGA GTX 970 FTW
PSU: EVGA SuperNOVA 750 B1 80+ BRONZE, 750W
DESKTOP

Attached Files


Edited by bobtran12, 08 September 2015 - 07:17 PM.


#4 usasma

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Posted 09 September 2015 - 04:56 AM

Your UEFI/BIOS (version FB) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Daemon Tools (and Alcohol % software) are known to cause BSOD's (and other problems) on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html


Beyond that, let's wait and see what happens............
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 bobtran12

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Posted 10 September 2015 - 12:56 AM

 

Your UEFI/BIOS (version FB) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Daemon Tools (and Alcohol % software) are known to cause BSOD's (and other problems) on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

 

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html


Beyond that, let's wait and see what happens............

 

I haven't updated the BIOS yet because I'm unsure about my motherboard's rev version (but I'm fairly certain it's rev 2.0: http://www.gigabyte.com/products/product-page.aspx?pid=5216#bios) and I haven't gotten the time to look inside the case to find out yet.

 

As for the sptd.sys driver, I downloaded the sptd.sys driver tool for Windows 10 (64 bit) from http://www.duplexsecure.com/downloads and it's telling me that there was no installation of SPTD detected. Nonetheless, I have uninstalled Daemon Tools.

 

No white screen/flashing/etc. has appeared yet and I have booted/rebooted my computer 6-7 times now. Perhaps the newer video drivers were the issue (I'm using an older version atm).



#6 usasma

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Posted 10 September 2015 - 05:08 AM

It's good to hear that the white screen hasn't shown up for a while.

While it's likely that the video drivers were at the root of this, I've seen Daemon Tools interfere with video (in BSOD stack traces) in the past.

It may have also been a combination of things also


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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