I've been advised to post here by "usasma," John, Microsoft MVP - Windows Experience, from the Windows Crashes, BSOD, and Hangs Help and Support forum...
Running Windows 7 Home Premium 64 bit 6.1.7601 SP1 Build 7601 on a Custom Built Laptop, CLEVO P370EM x64 based PC, BIOS American Megatrends Inc. 4.6.5, 16/11/2012, SMBIOS Version 2.7. DDR3 Dual Channel 32GB (16GB Usable). NVIDIA GeForce GTX 680M. NVIDIA High Definition Audio / Realtek High Definition Audio / USB Audio DAC.
A much-beloved laptop running some assistive technology for a disabled user.
Please excuse me if this topic has come up before, and apologies in advance for my absolute lack of technical knowledge - please be patient with me!
Every time I launch Windows Explorer, after just a minute or so, it hangs/greys out and displays a small window that says, "Windows Explorer Has Stopped Working" ...this then changes to, "checking for a solution," or, "restarting Windows Explorer."
During this hang (usually 1 to 2 minutes) nothing else on the desktop or taskbar can be altered or launched. When Windows rights itself, all the desktop icons have been moved to different positions, the taskbar tray goes blank and then some of the tray icons reappear (as if Windows is restarting) - but many tray icons are now missing.
I have updated my video drivers, etc. etc. and run sfc /scannow, which reports no issues. I've run Microsoft Security Essentials and Malwarebytes - all clean. Windows updates are all current at time of posting.
Other recent symptoms: Windows itself is running very slow with some freezes and jerky mouse movement, quite often the little spinning circle-thingy is on next to the mouse pointer. Start up is now extremely slow. Laptop fan comes on and off rather more often than it used to.
Addendum to the above: Windows Explorer now crashes as above when I try to access its drop-down menus or right click on a file or folder - especially infuriating as these features are used extensively by the Assistive Technology! (
I've tried to include as much relevant information as possible - please don't hesitate to ask for more!
In anticipation of help from a kind soul... Jake.