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Windows 10 PC Randomly Experiences BSOD


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#1 iflytoohigh

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Posted 07 September 2015 - 11:41 PM

Good evening!

I'll try to keep this short, sweet, and to the point (considering how this PC actually crashed while attempting to post here a little while ago--sigh).

To get to the jist, my brother's PC has been experiencing sporadic BSODs for the last month. I have literally tried everything to fix his computer, including refreshing the PC (i.e. re-installing OS and keeping basic files, while removing all apps/programs); removing all malware/adware with programs (namely Malwarebytes and Adware Cleaner); reinstall all graphics card drivers; installing all Windows Updates; running CHKDSK and memory test programs; and many other things.

I have no idea what else I can do. The BSODs are very random (sometimes they come about when unplugging headphones, but sometimes they'll occur just when he's browsing the internet in Firefox or Chrome or playing a game on Steam). We've also received a myriad of different errors, including: k_mode_exception_not_handled; system_service_exception; system_thread_exception_not_handled; critical_structure_corruption; and memory_management.

I'm attaching everything requested in the main sticky/instructions, alongside his PC's dxdiag. I would attach results/minidump files of the BSOD's, but I cannot find them when I search for them. I can, however, attach the Event Viewer log (if that helps at all) of the most recent crash that occurred this evening. I found a .dmp file and will attach it.

Thank you so very much for your help.

Best Regards

PC INFORMATION
 

· OS - Windows 10

· Windows 7 was the original OS; OS came preinstalled

· Age of system (hardware): 1-2 years
· Age of OS installation - A few days ago was when I upgraded to 10
· CPU: AMD A10-5800K APU
· Video Card: AMD Radeon R7 200 Series
· MotherBoard - Unsure
· Power Supply - Coolmaster 525W

· It is a desktop

Attached Files


Edited by iflytoohigh, 08 September 2015 - 12:15 AM.


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#2 usasma

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Posted 08 September 2015 - 06:57 AM

First - random errors are most often related to hardware (this isn't 100% - but it's close enough for our purposes)

The point being that if it's a software error, it'll generally spit the same errors time after time.

It's the hardware problems that crash at different points while the software is running normally - and that makes the random-seeming errors

We generally can't see a hardware error unless we're assisted by the software.

So, the first thing to try is these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

That being said, let's have a look at the reports......

 

The perfmon report shows that you have a performance problem - more on that later.

 

Interestingly, there's no memory dumps in the Sysnative report upload.  If you're using a disk cleaner (like CCleaner), please stop while we're troubleshooting.

 

Your UEFI/BIOS (version 0601) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

There are 2 BSOD's shown in the WER section of MSINFO32 - a STOP 0x3B and a STOP 0x1A

The 0x3B is the same one as the recent bsod.zip file (as is the one in the minidump.zip file)

 

Although 2 memory dumps is a very small sample (I like to see 4 or 5 different one's before suspecting a hardware problems), you're related enough for me to suspect a hardware problem.

Please perform the diagnostics that I suggested earlier.

 

Now, it is also possible for random errors (such as these) to be caused by low-level drivers.

As such, we'll also take a look at software problems.

 

I did not notice anything really significant in the reports that you uploaded, so now we'll move on to analyzing the memory dump.....

 

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.


Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.


Beyond this, as there was only 1 memory dump in the upload, I have these 4 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, W10 compatible updates from the manufacturer's website.
3.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
4.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Analysis:
The following is for informational purposes only.
[font=lucida console]**************************Tue Sep  8 00:21:43.840 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\090715-17796-01.dmp]
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
Built by: [B]1024[/B]0.16463.amd64fre.th1.150819-1946
System Uptime:[B]0 days 1:21:21.522[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!ObpCreateHandle+2fc )[/B]
BugCheck [B]3B, {c0000005, fffff80106c2941c, ffffd0011eaebb10, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80106c2941c, Address of the instruction which caused the bugcheck
Arg3: ffffd0011eaebb10, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  WmiPrvSE.exe
FAILURE_BUCKET_ID: [B]0x3B_nt!ObpCreateHandle[/B]
  BIOS Version                  0601
  BIOS Release Date             07/18/2013
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Tue Sep  8 00:21:43.840 2015 (UTC - 4:00)**************************
amd_sata.sys                Fri Oct 12 05:48:36 2012 (5077E774)
amd_xata.sys                Fri Oct 12 05:48:39 2012 (5077E777)
[COLOR=RED][B]AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)[/B][/COLOR]
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
cpuz138_x64.sys             Thu Oct 23 11:03:05 2014 (544918A9)
rt640x64.sys                Wed Apr  1 10:34:31 2015 (551C01F7)
RTKVHD64.sys                Tue Jun 16 06:55:05 2015 (55800089)
AtihdWT6.sys                Tue Jul  7 21:28:10 2015 (559C7CAA)
atikmpag.sys                Mon Aug  3 21:42:28 2015 (55C01884)
amdacpksd.sys               Mon Aug  3 22:31:34 2015 (55C02406)
atikmdag.sys                Mon Aug  3 23:28:52 2015 (55C03174)
[/font]
http://www.carrona.org/drivers/driver.php?id=amd_sata.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=cpuz138_x64.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
AtihdWT6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

 

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#3 iflytoohigh

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Posted 08 September 2015 - 09:15 AM

Hi, Usasma!

Thanks for all the advice. I'm at school today, but I'll be sure to post any results from running carrona's tool this evening.

Also, my apologies for running CCleaner and accidentally wiping any useful data. I put a sticky note on my brother's PC this morning to let him know to not run anything, either, until I can get to the bottom of this.

Thank you, again! I'll be in touch with follow-up information in the next 10 or so hours.

Best Regards



#4 iflytoohigh

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Posted 08 September 2015 - 06:04 PM

Just giving an update.

Got home from school a little bit ago and checked the Event Viewer. Seems like there was a crash at 2:00 AM. My brother claims he was able to play Skyrim and watch YouTube videos online all evening with no crashes. I guess he didn't shut the computer down before going to sleep, though? He doesn't recall seeing an actual BSOD, but it's in the Event Viewer.

I attempted to locate another .dmp file, but there's none to be found. I did, however, find a text document within the temp files that was generated around the same time as the crash. It may or may not be useful, but I want to include everything that I can.

I'll immediately begin following some steps noted above. I plan on running Driver Verifier, and I'll see what comes of it.

Thanks for your continued support and aid. If this is something that can be resolved by merely removing/updating a driver, I'd love to get to the bottom of this quickly. I'm worried now that it could be a RAM issue, but I guess let's scratch off some other possibilities.

I'll be sure to follow up if there are any more BSODs and/or when Driver Verifier forces some crashes. If anyone else has suggestions, tips, or advice for other things I should try, my ears are open!

Will check back soon.

Best Regards

Attached Files



#5 jhayz

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Posted 09 September 2015 - 03:50 AM

Please go to C:\Windows\Minidump folder. Do you see any dmp logs from the folder?  If yes, then read the instruction of the second paragraph below. If not, configure small memory dump debugging information under startup and recovery.

> Right-click My Computer and choose Properties.
> Go to Advanced System Settings - Advance Tab.
> Under Startup and Recovery, click Settings...
> Look for 'write debugging information' and use small memory dump
> Checkmark overwrite any existing file

*Make sure to unticked automatically restart - press Ok

If there are latest created minidumps under C:\Windows\Minidump folder, please post the latest dmp logs (atleast 5) by :
Note : If dmp logs from minidump folder is not allowed due to security or admin permission problem, disable UAC control temporarily
or see this link.
> Highlight (holding ctrl key) and choosing the latest dmp logs by hitting enter or left mouse click.
> Right-click and choose send to desktop.
> When on desktop, highlight all dmp logs and right-click and send to compressed zipped folder.
> Upload and share the link by registering here https://www.box.com/
* minidumps log sample 010613 - 16676 - 01.dmp -> 01 is for month - 06 for day - 13 is for year.
* If you use any 3rd party software such as Ccleaner, please uncheck the minidumps box so as not to remove the dump files next time.

 

Try downloading Speccy and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.

 

Download MiniToolBox and run the program. Select
List Last 10 Event Viewers, List Installed Programs and List Users, Partitions and Memory Size then click Go.
A notepad will open then copy-paste the report on your next reply.
 


Tekken
 


#6 usasma

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Posted 09 September 2015 - 04:51 AM

The text file is a series of entries related to Office - I don't think that it's significant for us.

 

The BSOD error reports a STOP 0x100000ea error

 

Normally the use of a 1 immediately after the x implies that it was a minidump that was generated.

As you didn't include the rest of the log, ti's difficult to tell what happened.

The next time it crashes without a memory dump - please include the entire log file.

 

We've now seen 3 different error codes (0x3B, 0x1A, and now 0xEA)

This is the beginning of a pattern that may imply a hardware problem.

Also, the STOP 0xEA error is frequently a hardware error.

The failure to capture memory dumps may or may not be related to this.

In short, please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Let us know the results and we'll move on from there.


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#7 iflytoohigh

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Posted 09 September 2015 - 07:30 AM

Please go to C:\Windows\Minidump folder. Do you see any dmp logs from the folder?  If yes, then read the instruction of the second paragraph below. If not, configure small memory dump debugging information under startup and recovery.

> Right-click My Computer and choose Properties.
> Go to Advanced System Settings - Advance Tab.
> Under Startup and Recovery, click Settings...
> Look for 'write debugging information' and use small memory dump
> Checkmark overwrite any existing file

*Make sure to unticked automatically restart - press Ok

If there are latest created minidumps under C:\Windows\Minidump folder, please post the latest dmp logs (atleast 5) by :
Note : If dmp logs from minidump folder is not allowed due to security or admin permission problem, disable UAC control temporarily
or see this link.
> Highlight (holding ctrl key) and choosing the latest dmp logs by hitting enter or left mouse click.
> Right-click and choose send to desktop.
> When on desktop, highlight all dmp logs and right-click and send to compressed zipped folder.
> Upload and share the link by registering here https://www.box.com/
* minidumps log sample 010613 - 16676 - 01.dmp -> 01 is for month - 06 for day - 13 is for year.
* If you use any 3rd party software such as Ccleaner, please uncheck the minidumps box so as not to remove the dump files next time.

 

Try downloading Speccy and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard
. On your next reply, right-click on a empty space and click Paste on reply box then click Post.

 

Download MiniToolBox and run the program. Select
List Last 10 Event Viewers, List Installed Programs and List Users, Partitions and Memory Size then click Go.
A notepad will open then copy-paste the report on your next reply.
 

I have managed to comply with all your directions, minus uploading the .zip file to box.com. For some reason, the website kept stalling for me (and I need to head to school here in a little bit), so I'll just upload the .zip file (with 5 recent .dmp files) here. Additionally, this prevented me from including a printscreened snapshot of Speccy in my reply (either a user error or website/forum permissions limitation), so I'll put that into a .zip file as well.


MiniToolBox Results:

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Wal3 (administrator) on 09-09-2015 at 06:26:11
Running from "C:\Users\Wal3\Downloads"
Microsoft Windows 10 Pro  (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/08/2015 09:44:15 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_SysMain, version: 10.0.10240.16384, time stamp: 0x559f38cb
Faulting module name: sysmain.dll, version: 10.0.10240.16431, time stamp: 0x55c9b971
Exception code: 0xc0000305
Fault offset: 0x00000000000b4216
Faulting process id: 0x408
Faulting application start time: 0xsvchost.exe_SysMain0
Faulting application path: svchost.exe_SysMain1
Faulting module path: svchost.exe_SysMain2
Report Id: svchost.exe_SysMain3
Faulting package full name: svchost.exe_SysMain4
Faulting package-relative application ID: svchost.exe_SysMain5

Error: (09/08/2015 06:53:34 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.10240.16384, time stamp: 0x559f3907
Faulting module name: KERNELBASE.dll, version: 10.0.10240.16384, time stamp: 0x559f38c3
Exception code: 0xe0464645
Fault offset: 0x000000000002a1c8
Faulting process id: 0x3e8
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5

Error: (09/08/2015 04:02:01 PM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 40.0.3.5716 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 13e4

Start Time: 01d0ea8198055101

Termination Time: 214

Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Report Id: 37fd2f15-5675-11e5-b44d-bcee7be0ad44

Faulting package full name:

Faulting package-relative application ID:

Error: (09/08/2015 02:28:09 PM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.10240.16384, time stamp: 0x559f3907
Faulting module name: KERNELBASE.dll, version: 10.0.10240.16384, time stamp: 0x559f38c3
Exception code: 0xe0464645
Fault offset: 0x000000000002a1c8
Faulting process id: 0x114
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5

Error: (09/08/2015 01:49:03 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (09/08/2015 02:08:10 AM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.


Details:
    The specified object cannot be found. Specify the name of an existing object.  (HRESULT : 0x80040d06) (0x80040d06)

Error: (09/08/2015 02:08:10 AM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application


Details:
    The specified object cannot be found. Specify the name of an existing object.  (HRESULT : 0x80040d06) (0x80040d06)

Error: (09/08/2015 02:08:10 AM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    The specified object cannot be found. Specify the name of an existing object.  (HRESULT : 0x80040d06) (0x80040d06)

Error: (09/08/2015 02:08:10 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    The specified object cannot be found. Specify the name of an existing object.  (HRESULT : 0x80040d06) (0x80040d06)

Error: (09/08/2015 02:08:10 AM) (Source: Windows Search Service) (User: )
Description: The plug-in manager <Search.TripoliIndexer> cannot be initialized.

Context: Windows Application


Details:
    (HRESULT : 0x8e5e0210) (0x8e5e0210)


System errors:
=============
Error: (09/09/2015 06:18:07 AM) (Source: BugCheck) (User: )
Description: 0x000000c1 (0xffffcf8189628fc0, 0xffffcf81896284fe, 0x0000000000ef4038, 0x0000000000000032)C:\WINDOWS\MEMORY.DMP090915-12156-01

Error: (09/09/2015 06:18:05 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:45:34 AM on ‎9/‎9/‎2015 was unexpected.

Error: (09/09/2015 05:05:36 AM) (Source: BugCheck) (User: )
Description: 0x00000019 (0x0000000000000003, 0xffffe00151640660, 0xfff7e00151640660, 0xffffe00151640660)C:\WINDOWS\MEMORY.DMP090915-11734-01

Error: (09/09/2015 05:05:34 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:25:55 AM on ‎9/‎9/‎2015 was unexpected.

Error: (09/09/2015 01:05:58 AM) (Source: BugCheck) (User: )
Description: 0x0000001e (0xffffffffc0000005, 0xfffff80342903f02, 0x0000000000000000, 0xffffffffffffffff)C:\WINDOWS\MEMORY.DMP090915-12390-01

Error: (09/09/2015 01:05:55 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:33:11 AM on ‎9/‎9/‎2015 was unexpected.

Error: (09/09/2015 12:33:11 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:07:11 AM on ‎9/‎9/‎2015 was unexpected.

Error: (09/08/2015 09:45:16 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Device Association Service service, but this action failed with the following error:
%%1056

Error: (09/08/2015 09:44:16 PM) (Source: Service Control Manager) (User: )
Description: The Windows Driver Foundation - User-mode Driver Framework service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

Error: (09/08/2015 09:44:16 PM) (Source: Service Control Manager) (User: )
Description: The Diagnostic System Host service terminated unexpectedly.  It has done this 1 time(s).


Microsoft Office Sessions:
=========================
Error: (09/08/2015 09:44:15 PM) (Source: Application Error)(User: )
Description: svchost.exe_SysMain10.0.10240.16384559f38cbsysmain.dll10.0.10240.1643155c9b971c000030500000000000b421640801d0eaaf69bb6ad9C:\WINDOWS\system32\svchost.exec:\windows\system32\sysmain.dllfaeeaa65-1edc-4366-a693-28189ff30616

Error: (09/08/2015 06:53:34 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.10240.16384559f3907KERNELBASE.dll10.0.10240.16384559f38c3e0464645000000000002a1c83e801d0ea8b6dc653ecC:\WINDOWS\system32\dwm.exeC:\WINDOWS\system32\KERNELBASE.dllde83055b-51f2-417d-b168-488a92a39573

Error: (09/08/2015 04:02:01 PM) (Source: Application Hang)(User: )
Description: firefox.exe40.0.3.571613e401d0ea8198055101214C:\Program Files (x86)\Mozilla Firefox\firefox.exe37fd2f15-5675-11e5-b44d-bcee7be0ad44

Error: (09/08/2015 02:28:09 PM) (Source: Application Error)(User: )
Description: dwm.exe10.0.10240.16384559f3907KERNELBASE.dll10.0.10240.16384559f38c3e0464645000000000002a1c811401d0ea0d6f72e1b2C:\WINDOWS\system32\dwm.exeC:\WINDOWS\system32\KERNELBASE.dll49197be1-b6e5-42f1-b288-4f078f94b477

Error: (09/08/2015 01:49:03 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

Error: (09/08/2015 02:08:10 AM) (Source: Windows Search Service)(User: )
Description:
Details:
    The specified object cannot be found. Specify the name of an existing object.  (HRESULT : 0x80040d06) (0x80040d06)

Error: (09/08/2015 02:08:10 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application


Details:
    The specified object cannot be found. Specify the name of an existing object.  (HRESULT : 0x80040d06) (0x80040d06)

Error: (09/08/2015 02:08:10 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    The specified object cannot be found. Specify the name of an existing object.  (HRESULT : 0x80040d06) (0x80040d06)

Error: (09/08/2015 02:08:10 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application, SystemIndex Catalog


Details:
    The specified object cannot be found. Specify the name of an existing object.  (HRESULT : 0x80040d06) (0x80040d06)
Search.TripoliIndexer

Error: (09/08/2015 02:08:10 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application


Details:
    (HRESULT : 0x8e5e0210) (0x8e5e0210)
Search.TripoliIndexer


========================= Memory info: ===================================

Percentage of memory in use: 22%
Total physical RAM: 8148.17 MB
Available physical RAM: 6318.64 MB
Total Virtual: 10068.17 MB
Available Virtual: 8053.45 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:930.47 GB) (Free:819.55 GB) NTFS

========================= Users: ========================================

User accounts for \\WAL3-PC

Administrator            DefaultAccount           Guest                    
Wal3                     


**** End of log ****
 

Attached Files



#8 iflytoohigh

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Posted 09 September 2015 - 07:32 AM

The text file is a series of entries related to Office - I don't think that it's significant for us.

 

The BSOD error reports a STOP 0x100000ea error

 

Normally the use of a 1 immediately after the x implies that it was a minidump that was generated.

As you didn't include the rest of the log, ti's difficult to tell what happened.

The next time it crashes without a memory dump - please include the entire log file.

 

We've now seen 3 different error codes (0x3B, 0x1A, and now 0xEA)

This is the beginning of a pattern that may imply a hardware problem.

Also, the STOP 0xEA error is frequently a hardware error.

The failure to capture memory dumps may or may not be related to this.

In short, please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Let us know the results and we'll move on from there.

Hmmm, I see. That makes me nervous, but I guess it's a reality that something may be failing.

I'm heading out to school here in a moment, but as soon as I get home today I will run the bootable hardware diagnostics, as directed.

Thanks for your help. I'll post results sometime this evening.



#9 jhayz

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Posted 09 September 2015 - 08:16 AM

running CHKDSK and memory test programs

 

How did you test the ram sticks? Can you try checking or cleaning the slots if there are dust and then try to reseat them firmly next time? I would run memtest again on one stick alternately (if there are 2 or more) just to make sure or use the computer directly in windows to check the difference.

 

Description of bsod code by system errors :
 

 

Error: (09/09/2015 06:18:07 AM) (Source: BugCheck) (User: )
Description: 0x000000c1 (0xffffcf8189628fc0, 0xffffcf81896284fe, 0x0000000000ef4038, 0x0000000000000032)C:\WINDOWS\MEMORY.DMP090915-12156-01

 

http://www.carrona.org/bsodindx.html#0x000000C1
 

 

Error: (09/09/2015 05:05:36 AM) (Source: BugCheck) (User: )
Description: 0x00000019 (0x0000000000000003, 0xffffe00151640660, 0xfff7e00151640660, 0xffffe00151640660)C:\WINDOWS\MEMORY.DMP090915-11734-01

 

http://www.carrona.org/bsodindx.html#0x00000019
 

 

Error: (09/09/2015 01:05:58 AM) (Source: BugCheck) (User: )
Description: 0x0000001e (0xffffffffc0000005, 0xfffff80342903f02, 0x0000000000000000, 0xffffffffffffffff)

 

http://www.carrona.org/bsodindx.html#0x0000001E

 

2 of the 3 bugcheck points to memory or a hardware problem.


Tekken
 


#10 iflytoohigh

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Posted 09 September 2015 - 09:15 AM

 

running CHKDSK and memory test programs

 

How did you test the ram sticks? Can you try checking or cleaning the slots if there are dust and then try to reseat them firmly next time? I would run memtest again on one stick alternately (if there are 2 or more) just to make sure or use the computer directly in windows to check the difference.

 

Description of bsod code by system errors :
 

 

Error: (09/09/2015 06:18:07 AM) (Source: BugCheck) (User: )
Description: 0x000000c1 (0xffffcf8189628fc0, 0xffffcf81896284fe, 0x0000000000ef4038, 0x0000000000000032)C:\WINDOWS\MEMORY.DMP090915-12156-01

 

http://www.carrona.org/bsodindx.html#0x000000C1
 

 

Error: (09/09/2015 05:05:36 AM) (Source: BugCheck) (User: )
Description: 0x00000019 (0x0000000000000003, 0xffffe00151640660, 0xfff7e00151640660, 0xffffe00151640660)C:\WINDOWS\MEMORY.DMP090915-11734-01

 

http://www.carrona.org/bsodindx.html#0x00000019
 

 

Error: (09/09/2015 01:05:58 AM) (Source: BugCheck) (User: )
Description: 0x0000001e (0xffffffffc0000005, 0xfffff80342903f02, 0x0000000000000000, 0xffffffffffffffff)

 

http://www.carrona.org/bsodindx.html#0x0000001E

 

2 of the 3 bugcheck points to memory or a hardware problem.

 

The original memory test that I ran was through the Windows Memory Diagnostics Tool. I have heard that some people don't find it to be entirely reliable, so perhaps passing its checks/tests was false security for me.

Hmmm, regarding this PC's issues, it seems as though multiple people are in agreement that this is probably a physical/hardware issue, so I'll be sure to crack the PC open and do some thorough cleaning when I get home. I'll run memtest afterwards and post results.

Thanks for your help and guidance! I'm ready to pull my hair out over this PC.

Will touch base here when I get home from school and have had time to physically dig into the PC.



#11 jhayz

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Posted 10 September 2015 - 07:11 PM

Please post the the speccy link next time  just in case also.


Tekken
 


#12 iflytoohigh

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Posted 12 September 2015 - 08:59 PM

Sorry for delay with updates. Some nasty bug is going around school, and I got sick. Ugh.

But, I do have great news! I was able to finally identify the issue. My brother's Microsoft 360 wired controller was the source of the errors. After removing the drivers and/or the USB device, the PC has not crashed or had a BSOD for two days.

It's nice to know what the problem was, but now I'm having a difficult time figuring out how to get this stupid controller to work properly with his PC. Drivers have been uninstalled, but there's no manual Windows 10 driver for the controller. Any thoughts on how to navigate this issue?

Again, thanks for all help so far! I appreciate the advice and suggestions I've received here. I'm relieved that it wasn't a hardware issue after all, but I'm annoyed that I went to all this trouble only to find out that it's the controller! Haha, it's somewhat funny, but aggravating at the same time.

Looking forward to hearing any thoughts, suggestions, or advice.

Best regards.



#13 jhayz

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Posted 13 September 2015 - 01:55 AM

http://support.xbox.com/en-US/xbox-360/accessories/connect-wired-controller-computer


Tekken
 


#14 iflytoohigh

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Posted 13 September 2015 - 07:50 AM

Hey there, again!

Unfortunately, we had already followed those steps back when I first upgraded his PC from Windows 7 to Windows 10. We can install the drivers fine, but they're causing the PC to BSOD, and I have no idea why.

I'll definitely try contacting Xbox Support now that I've isolated the issue to this specific USB device, but if anyone has experienced this same problem (and resolved it), I'd love to know what the solution is.

Thanks for all your help, jhayz!

Best Wishes!



#15 jhayz

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Posted 13 September 2015 - 08:15 AM

Drivers for Xbox controllers are included with Windows 10, so you won't have to download or install software othr than Windows 10 updates.

 

I'm not sure if that is the case since the drivers support is for Windows 7 originally while if in Windows 8 it stated,
 

Note You can install the controller software on a Windows 8 PC by using Windows 7 compatibility mode. At this time, there is no Windows 8 version of the Xbox 360 Controller for Windows software.

 

 


Tekken
 





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