My pc is running windows 8.1. I am trying to just reset it and get it back to the factory settings.
I ran the reset but it failed. It has now been trying to do the automatic repair, but that is failing. It just keeps taking me back to the screen to select a reset or refresh.
I found some instructions that said to rename the system to system.001 and software to software.001. I was able to rename the system but when I try to do the software it says it is unable to rename it because it is being used by another process.
I have a recovery disk that I put in, but I still cant get out of this loop. It doesn't take me to the desktop it only tries to do the automatic repair. Not sure what I need to do to get it to use the disk.
Can someone help me to reset my computer?