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System Crashes


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#1 cneuy3

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Posted 07 September 2015 - 06:21 AM

My system has been crashing, not too frequently but enough where it concerns me.  I have a four monitor setup with two on the side and one up top running off two video cards.  I am running Windows 10 right now but I had the problems previously over the last few months using Windows 8.1 as well.

 

What happens is three of the screens go black and my left screen turns blue but it doesn't look to be a typical blue screen error.  There is a loud humming noise and I have to manually shut down my computer and start it again.

 

I have been running "youtube" along with other applications when these errors occur so I guess it's possible the humming is my youtube music video failing but still making a sound.

 

Either way I did a system scan and it did find some errors:

 

015-09-07 17:47:13, Info                  CSI    00005127 [SR] Verify complete
2015-09-07 17:47:13, Info                  CSI    00005128 [SR] Repairing 2 components
2015-09-07 17:47:13, Info                  CSI    00005129 [SR] Beginning Verify and Repair transaction
2015-09-07 17:47:13, Info                  CSI    0000512a [SR] Repairing corrupted file [ml:60{30},l:58{29}]"\??\C:\WINDOWS\SysWOW64\en-US"\[l:68{34}]"Windows.Media.Speech.UXRes.dll.mui" from store
2015-09-07 17:47:13, Info                  CSI    0000512b@2015/9/7:10:47:13.898 Primitive installers committed for repair
2015-09-07 17:47:13, Info                  CSI    0000512c [SR] Repairing corrupted file [ml:60{30},l:58{29}]"\??\C:\WINDOWS\SysWOW64\en-US"\[l:26{13}]"mlang.dll.mui" from store
2015-09-07 17:47:13, Info                  CSI    0000512d Warning - Overlap: Duplicate ownership for directory [l:58{29}]"\??\C:\WINDOWS\SysWOW64\en-US" in component Microsoft-Windows-mlang.Resources, Version = 10.0.10240.16384, pA = x86, Culture = [l:10{5}]"en-us", nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}
 
2015-09-07 17:47:13, Info                  CSI    0000512e@2015/9/7:10:47:13.958 Primitive installers committed for repair
2015-09-07 17:47:13, Info                  CSI    0000512f [SR] Repair complete
2015-09-07 17:47:13, Info                  CSI    00005130 [SR] Committing transaction
2015-09-07 17:47:13, Info                  CSI    00005131 Creating NT transaction (seq 2), objectname [6]"(null)"
2015-09-07 17:47:13, Info                  CSI    00005132 Created NT transaction (seq 2) result 0x00000000, handle @0x4a4
2015-09-07 17:47:13, Info                  CSI    00005133@2015/9/7:10:47:13.991 Beginning NT transaction commit...

 

 

^^^ snap shot of what it fixed; could these have caused the problems?  My video card and drivers are all up to date.

 

I'm attaching the "event viewer log as well. 

 

Please help me with this as it's very frustrating.  Thanks.

 

~Chris



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#2 cneuy3

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Posted 07 September 2015 - 06:25 AM

Event viewer log.................

Attached Files



#3 usasma

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Posted 07 September 2015 - 05:28 PM

 

The device GT-I9300T (location (unknown)) is offline due to a user-mode driver crash.

Best bet here is to update to the latest, W10 compatible drivers for your video card.

But we'll need more info to fully diagnose this and to suggest where to get the appropriate drivers:

 

Please provide this information (even though you're not reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 


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#4 cneuy3

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Posted 08 September 2015 - 05:53 AM

Attaching the requested reports along with my system information. 

 

Update on events so far:

 

I was able to find a crash log .dmp file and I tried to zip it and attach it here but had problems.  I analyzed this log in windows debug tools and it point to Genuine Intel as relating to the crash.  I hope you're able to see something about it in these reports.

 

I've done stress tests and I updated my system bios in the meantime as well as I lowered my bios to factory default settings.  I had it working on some kind of superior performance mode before I made that change.  Maybe it was overclocked?

 

As far as I know all my video drivers are up to date.  I'll check again while waiting for your return response.

 

Hope this info helps locate the problem.

 

~Chris

 

 

 

OS Name Microsoft Windows 10 Pro
Version 10.0.10240 Build 10240
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name RIGSEY
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor Intel® Core™ i5-2500K CPU @ 3.30GHz, 3301 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 4105, 7/1/2013
SMBIOS Version 2.6
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASUSTeK Computer INC.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.10240.16392"
Username Rigsey\Christopher
Time Zone SE Asia Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 16.0 GB
Available Physical Memory 13.2 GB
Total Virtual Memory 18.3 GB
Available Virtual Memory 11.6 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
 

Attached Files



#5 cneuy3

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Posted 08 September 2015 - 06:54 AM

The memory dump file is 822 MB and even when I zip it, doesn't go under 200 MB so I'm not really sure how to import that file here if you need it.

 

Here is the Windows Debug report below:

 

Microsoft ® Windows Debugger Version 10.0.10240.9 X86
Copyright © Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Christopher\Desktop\DumpFiles\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*

************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: srv*
No .natvis files found at C:\Program Files (x86)\Windows Kits\10\Debuggers\x86\Visualizers.
Windows 10 Kernel Version 10240 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 10240.16463.amd64fre.th1.150819-1946
Machine Name:
Kernel base = 0xfffff802`7108b000 PsLoadedModuleList = 0xfffff802`713b0030
Debug session time: Mon Sep  7 17:17:37.096 2015 (UTC + 7:00)
System Uptime: 1 days 23:25:29.772
Loading Kernel Symbols
...............................................................
................................................................
...............................................
Loading User Symbols
PEB is paged out (Peb.Ldr = 00007ff7`fe9bc018).  Type ".hh dbgerr001" for details
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, ffffe0007fc32028, be200000, 5110a}

Probably caused by : GenuineIntel

Followup:     MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0007fc32028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

SYSTEM_SKU:  SKU

SYSTEM_VERSION:  System Version

BIOS_DATE:  10/21/2011

BASEBOARD_PRODUCT:  P8Z68-V LX

BASEBOARD_VERSION:  Rev X.0x

BUGCHECK_P1: 0

BUGCHECK_P2: ffffe0007fc32028

BUGCHECK_P3: be200000

BUGCHECK_P4: 5110a

BUGCHECK_STR:  0x124_GenuineIntel

CPU_COUNT: 4

CPU_MHZ: d48

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 2a

CPU_STEPPING: 7

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  f

ANALYSIS_VERSION: 10.0.10240.9 x86fre

STACK_TEXT: 
ffffd000`c2db15f8 fffff802`7104f94f : 00000000`00000124 00000000`00000000 ffffe000`7fc32028 00000000`be200000 : nt!KeBugCheckEx
ffffd000`c2db1600 fffff802`712de0e0 : ffffe000`7fc32028 ffffe000`7e2aaad0 ffffe000`7e2aaad0 ffffe000`7e2aaad0 : hal!HalBugCheckSystem+0xcf
ffffd000`c2db1640 fffff802`7104fe3c : 00000000`00000728 00000000`00000002 ffffd000`c2db1a30 00000000`00000000 : nt!WheaReportHwError+0x258
ffffd000`c2db16a0 fffff802`7105019c : ffffe000`00000010 ffffe000`7e2aaad0 ffffd000`c2db1848 ffffe000`7e2aaad0 : hal!HalpMcaReportError+0x50
ffffd000`c2db17f0 fffff802`71050088 : ffffe000`7e2aa7a0 00000000`00000001 00000000`00000002 00000000`00000000 : hal!HalpMceHandlerCore+0xe8
ffffd000`c2db1840 fffff802`710502c6 : 00000000`00000004 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
ffffd000`c2db1880 fffff802`71050450 : ffffe000`7e2aa7a0 ffffd000`c2db1ab0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
ffffd000`c2db18b0 fffff802`711e2b7b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
ffffd000`c2db18e0 fffff802`711e2931 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
ffffd000`c2db1a20 00007ffd`9ffc3b25 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
000000fd`149dd8f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`9ffc3b25

STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION: 

FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE

PRIMARY_PROBLEM_CLASS:  0x124_GenuineIntel_PROCESSOR_CACHE

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_cache

FAILURE_ID_HASH:  {4c8f3f5e-1af5-ed8b-df14-d42663b1dfa7}

Followup:     MachineOwner

 

 

 

..........................................................................

 

If you need anything let me know and thank you so much for your help and support on this issue.

 

~Chris



#6 usasma

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Posted 08 September 2015 - 07:45 AM

Zip up and upload the large memory dump to a free file hosting service (such as OneDrive or DropBox), then share it and post a link to it here.

In general, the STOP 0x124 error is either a hardware problem (most likely) or a low-level driver problem (less likely) - but either is possible.

The uploaded memory dump will be massaged a bit in the debugger to extract some more info from it (to help us with the analysis).

 

The reports tell us the current state of the system.  There's very little info about previous states - and we don't see anything about overclocking (except in the memory dumps).

Meanwhile, we also learn a lot from the other reports.....

 

Your UEFI/BIOS (version 4105) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.  If that's the latest version, then that's as good as it's going to get.  W8/8.1/10 rely on the BIOS/UEFI much more than previous OS's.

You have a SAMSUNG Mobile USB Remote NDIS Network Device:

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.


Only 3 entries in the WER section of MSINFO32 - way less than I'd expect from a system that's spitting out errors.

If you're using a disk cleaning programs (such as CCleaner), please stop while we're troubleshooting.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 cneuy3

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Posted 08 September 2015 - 08:27 AM

Thanks a lot usasma for your help.

 

Here is a onedrive link to the Memory dump dmp file:

 

https://onedrive.live.com/redir?resid=96115E5D26208F42!531&authkey=!AHbjovtYY_u-jJ8&ithint=file%2czip

 

 

 

Btw, I do use CCleaner so I'll stop using it in the meantime.

 

Also, the Samsung device is just my phone connected to my computer either to charge and or sometime I tether it's Internet connection as a backup.  I am aware that the driver sometimes fails but I never thought this to cause my problems.  I did always assume they were video driver related because of my dual monitor setup and two video cards and the fact that they seem to happen when a lot is going on with my screens.  I've updated those video drivers many times and I delete all the unnecessary Nvidea stuff ,etc because some people say it can cause problems.

 

Anyway, hope this report log helps us locate the problem.

 

Cheers,

 

~Chris

 

p.s.  These crashes don't occur very often.  Maybe once every two weeks if even that and only in the past four months so your notion that it's could be hardware related is very possible.  If so I'm hoping that can be verified somehow so I know what I have to replace/fix.



#8 usasma

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Posted 08 September 2015 - 08:57 AM

Long story short - drivers work in the kernel space.  As such, they have less restrictions than things in the user space.  As such, they can mess things up more.  For example, the phone's driver can mess with the video drivers - and that'll make it hard to figure out which is at fault.

 

Logitech drivers date from 2007 - please uninstall the Logitech applications and physically remove the Logitech devices from the system - then test to see if that helps.

 

Your UEFI/BIOS (version 0703) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Please uninstall SuperAntiSpyware.

If you'd like to reinstall it, wait until the system has been stabilized - then download and install the latest, W10 compatible version

 

Uninstall Secunia Personal Software Inspector - it's driver dates from 2013

If you'd like to reinstall it, wait until the system has been stabilized - then download and install the latest, W10 compatible version

 

Beyond this, as there was only 1 memory dump in the upload, I have these 4 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, W10 compatible updates from the manufacturer's website.
3.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
4.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html
 

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Mon Sep  7 06:17:37.096 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\MEMORY.DMP]
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
Built by: [B]1024[/B]0.16463.amd64fre.th1.150819-1946
System Uptime:[B]1 days 23:25:29.772[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, ffffe0007fc32028, be200000, 5110a}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0007fc32028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_CACHE[/B]
CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: [B]3400[/B]
  BIOS Version                  0703
  BIOS Release Date             10/21/2011
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             P8Z68-V LX
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Mon Sep  7 06:17:37.096 2015 (UTC - 4:00)**************************
LVUSBS64.sys                Thu May 10 00:21:07 2007 (46429DB3)
lv302a64.sys                Thu May 10 00:21:51 2007 (46429DDF)
LV302V64.SYS                Thu May 10 00:22:39 2007 (46429E0F)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
SASKUTIL64.SYS              Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SASDIFSV64.SYS              Thu Jul 21 19:03:00 2011 (4E28B024)
psi_mf_amd64.sys            Thu Feb  7 04:28:21 2013 (511373B5)
RTKVHD64.sys                Thu Sep 26 07:56:08 2013 (524420D8)
ssudbus.sys                 Thu Jan  2 04:51:22 2014 (52C5369A)
mbam.sys                    Wed Sep  3 13:50:25 2014 (540754E1)
rt640x64.sys                Wed Apr  1 10:34:31 2015 (551C01F7)
nvhda64v.sys                Thu Apr 16 15:03:16 2015 (55300774)
amdkmafd.sys                Tue May 19 19:26:48 2015 (555BC6B8)
AtihdWT6.sys                Mon May 25 21:21:51 2015 (5563CAAF)
intelppm.sys                Thu Jul  9 23:12:59 2015 (559F383B)
rzudd.sys                   Fri Jul 10 04:32:50 2015 (559F8332)
rzvkeyboard.sys             Fri Jul 10 04:33:09 2015 (559F8345)
rzdaendpt.sys               Fri Jul 10 04:33:12 2015 (559F8348)
nvlddmkm.sys                Wed Jul 22 20:15:19 2015 (55B03217)
atikmpag.sys                Mon Aug  3 15:32:54 2015 (55BFC1E6)
atikmdag.sys                Mon Aug  3 15:57:16 2015 (55BFC79C)
[/font]
http://www.carrona.org/drivers/driver.php?id=LVUSBS64.sys
http://www.carrona.org/drivers/driver.php?id=lv302a64.sys
http://www.carrona.org/drivers/driver.php?id=LV302V64.SYS
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS
http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS
http://www.carrona.org/drivers/driver.php?id=psi_mf_amd64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=ssudbus.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=amdkmafd.sys
AtihdWT6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=rzvkeyboard.sys
http://www.carrona.org/drivers/driver.php?id=rzdaendpt.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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