Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Help! Snap.do Hijacked Firefox & Chrome


  • This topic is locked This topic is locked
19 replies to this topic

#1 laura09

laura09

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:02:42 AM

Posted 05 September 2015 - 08:57 PM

Hi,

 

I got hijacked my snap.do. It's not in my program files and or in my task manager. I don't see any new new programs. I tried removing all new extensions & add-onns. Clearing cookies, changing main page- downloaded Malewarebytes, Hitman Pro, Emsisoft, Rogue Killer..I have tried so many things but still can not get rid of it. Please help!

 

Attached File  FRST.txt   78.7KB   7 downloadsAttached File  Addition.txt   62KB   5 downloads

 



BC AdBot (Login to Remove)

 


#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:02:42 AM

Posted 06 September 2015 - 09:49 AM




Hello laura09

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

.

.

Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.
.

: Malwarebytes' Anti-Malware :

.

I see that you have Malwarebytes Anti-Malware installed and that is great news and I would like to make sure we run a fresh scan after it is updated

Now lets run a scan

1. Open malwarebytes Anti-Malware
2. On the Dashboard, click the 'Update Now >>' link
3. .After the update completes, click the 'Scan Now >>' button.
Or, on the Dashboard, click the Scan Now >> button.
4. If an update is available, click the Update Now button.
5. A Threat Scan will begin.
6. When the scan is complete, if there have been any detections,verify that everything has been selected (All the boxes on the left has a check mark)
**Note** If they are to many for to check, then put a check mark in the very top box and this will select them all for you.
7. click on "Remove Selected" to allow MBAM to clean what was detected.
8. In most cases, a restart will be required.
9. Wait for the prompt to restart the computer to appear, then click on Yes.

Get the report

1.After the restart once you are back at your desktop, open MBAM once more.
2.Click on the History tab at the top
3. Click on the Application Logs at the left
4.Double click on the scan log which shows the Date and time of the scan just performed.
5.Click 'Export'.
6.Click 'Text file (*.txt)'
7.In the Save File dialog box which appears, click on Desktop.
8.In the File name: box type a name for your scan log.
9.A message box named 'File Saved' should appear stating "Your file has been successfully exported".
10.Click Ok
11. Attach that saved log to your next reply.

.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 laura09

laura09
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:02:42 AM

Posted 06 September 2015 - 12:30 PM

Hi Gringo,

 

Thanks for helping me out.

 

I ran CCleaner and a scan with Malwarebytes- no threats were found. I attached the log, firefox is still hijacked and everytime i open a tab or do any kind of search i get a pop-up from Malwarebytes saying that a malicious website was blocked.

 

ThanksAttached File  scan 9.6.txt   1.04KB   2 downloads



#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:02:42 AM

Posted 06 September 2015 - 01:29 PM



Hello laura09

.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

.

-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
Please attach the two reports for me

JRT.txt
AdwCleaner[S0].txt


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 laura09

laura09
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:02:42 AM

Posted 06 September 2015 - 02:00 PM

Attached are the two logs. Brower is still hijacked by snap.do.

 

Attached File  AdwCleanerS1.txt   1.9KB   1 downloadsAttached File  JRT.txt   1.9KB   3 downloadsAttached File  AdwCleanerC1.txt   2.07KB   1 downloads



#6 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:02:42 AM

Posted 06 September 2015 - 04:55 PM


Hello laura09

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 laura09

laura09
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:02:42 AM

Posted 08 September 2015 - 08:05 AM

Hi Gringo,

 

I am still hijacked. The computer seems fine but firefox is still hijacked by snap.do

 

Here is the combo fix log.Attached File  combofix.txt   39.06KB   2 downloads



#8 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:02:42 AM

Posted 08 September 2015 - 08:08 AM



Hello laura09

.
At this point I would like you to check out the computer and give me an update to how it is doing.

This feedback will let me know if we need to keep digging deeper and will also let me know if we need to go into a different direction.

I also need you to rerun FRST for me and I would also like to have the Addition.txt with it so please run it this way
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • When the tool opens click "Yes" for the disclaimer in order to continue using "FRST".
  • Under the section called "Whitelist" make sure all boxes are checked
  • Under the section called "Optional Scan" I would like you to have a check mark next to "Addition.txt"
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Note** If you cannot find where you saved "FRST" the first time then here are the links again for you.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Please attach both reports to your Next reply

.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 laura09

laura09
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:02:42 AM

Posted 08 September 2015 - 08:18 AM

Attached are the two logs, snap.do is still taking over firefox. Is it safe to use firefox for personal things?

 

 

Attached File  FRST.txt   75.76KB   4 downloadsAttached File  Addition.txt   57.02KB   3 downloads



#10 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:02:42 AM

Posted 08 September 2015 - 10:18 AM


Hello laura09


We are going to refresh FireFox and see if that will fix your problem
.
  • Open FireFox
  • Click on the "menu" icon in the upper right hand corner (Three horizantal lines together)
  • In the menu that opens click on the Question mark "(?)" at the bottom of the window
  • Click on where it says "Troubleshooting Information" and a new page will open
  • In the Upper right hand corner you will see a box that says "Give Firefox a tune up"
  • Click on the "Refresh FireFox" Button
  • Confirm you want to refresh by clicking on the "Refresh FireFox" button
  • Click on "Finish"
.
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 laura09

laura09
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:02:42 AM

Posted 08 September 2015 - 10:43 AM

Hi Gringo,

 

Thanks for your help. Snap.do is still hijacking firefox even after refreshing it.



#12 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:02:42 AM

Posted 08 September 2015 - 02:43 PM


Hello laura09

.


Remove FireFox completely

.

I want you to completely remove FireFox from the computer,

I want you to use this program called Revo to uninstall it - during the install you might be asked about user data or user settings - I want these to be removed also
  • Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on Chrome
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.

.

Now that we have it completely uninstalled I want you to restart the computer and then after the restart you can reinstall Chrome from here - http://www.google.com/chrome/


.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#13 laura09

laura09
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:02:42 AM

Posted 08 September 2015 - 03:41 PM

I followed your instructions..and I still have snap.do. Thanks for hanging with me..I am starting to thing I will have to live with it.



#14 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:02:42 AM

Posted 08 September 2015 - 05:35 PM

Can you show me a screenshot of where you see it

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#15 laura09

laura09
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:02:42 AM

Posted 08 September 2015 - 07:11 PM

Hi Gringo,

 

see attached.

Attached File  snap.do chrome.JPG   50.3KB   0 downloadsAttached File  snap.do firefox.JPG   52.71KB   0 downloads






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users