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BSOD - Help Needed


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#1 ddstarrk

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Posted 05 September 2015 - 02:23 PM

Attached File  SysnativeFileCollectionApp.zip   1.8MB   5 downloads

Attached File  PerfmonReport.zip   159.57KB   1 downloads

 

Windows 7 Home Pemium

Toshiba laptop Satellite L675D

Processor: AMD Athlon II P340 Dual Core  GHz

RAM: 4.00 GB

System: 64-bit OS

 

I am hoping someone can help me with my Dad's laptop.  I ran through some steps thinking he had Malware. When running Sophos Virus Removal Tool I got the 2nd blue screen.  Below are the steps I have taken so far.

 

1. RKILL

2. Temporary File Cleaner

3. AdwCleaner

4. Junkware Removal Tool

5. Sophos Virus Removal Tool - Blue screen killed this after running for 16 hours

 

Thanks in advance.  Please let me know if I did not provide the correct information.

 

Dana


Edited by ddstarrk, 05 September 2015 - 02:51 PM.


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#2 jcgriff2

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Posted 05 September 2015 - 03:30 PM

Hi. . .
 
The 7 most recent BSODs all have the same bugcheck - 0x116 - Video TDR timeout.  The video driver is unable to reset in the time allotted -- usually 30 seconds.
 
Your current ATI video drivers are from 2010 -

atipmdag.sys Mon Mar 15 10:40:07 2010 (4B9E46C7)
atikmpag.sys Mon Mar 15 10:00:57 2010 (4B9E3D99)

http://www.sysnative.com/drivers/driver.php?id=atikmdag.sys
http://www.sysnative.com/drivers/driver.php?id=atikmpag.sys
 
See if updating the ATI video drivers help ease the BSOD epidemic.
 
I checked Toshiba support web site, but am not sure I have the correct laptop model number.  You listed "Toshiba laptop Satellite L675D" -- there are 4 additional digits after the "L675D".  Please check the sticker on the bottom of laptop for exact model number. 
 
This link is for "L675D-S7015" - http://support.toshiba.com/support/modelHome?freeText=2681585
 
The latest ATI video driver listed is the one you have installed -- from 2010.
 
If your exact system model number laptop contains the same 2010 driver, click on one of the Sysnative links to reach ATI itself and install the latest video driver from ATI itself.
 
Be sure to create a Windows System Restore point first in case you need to immediately reverse the new driver install - http://www.sysnative.com/forums/windows-7-windows-vista-tutorials/10909-windows-system-restore-create-restore-point-windows-10-8-1-8-7-vista.html
 
Regards. . .
 
jcgriff2
 
0x116 BSOD DUMP LOG
 

Spoiler

 


Edited by jcgriff2, 05 September 2015 - 03:32 PM.

Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

#3 jcgriff2

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Posted 05 September 2015 - 03:37 PM

p.s. There were 2 other dumps in the attached zip file from May 2013 + September 2014.

 

The September 2014 dump was also a 0x116 BSOD naming ATI video as the probable cause - identical to the  7 current ones.

 

The BSOD from May 2013 was not 0x116 and named the default "NT" (Windows Kernel) as the probable cause.  Basically, the results from this dump were inconclusive.

 

Regards. . .

 

jcgriff2


Edited by jcgriff2, 05 September 2015 - 03:38 PM.

Microsoft MVP 2009-2015
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#4 ddstarrk

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Posted 05 September 2015 - 03:39 PM

Thanks!  I will try now.  The sticker says L675D-S7100.

 

Dana



#5 jcgriff2

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Posted 05 September 2015 - 03:45 PM

Hi Dana,

 

That was a super-quick reply on your part!!

 

Thanks for the model number.

 

I just checked Toshiba support and as I thought - the latest ATI driver they have is the one you have installed from 2010.

 

Go to ATI support and download/install the latest driver from them - http://www.sysnative.com/drivers/driver.php?id=atikmdag.sys

 

Please be sure to create the Windows System Restore point first -- just in case there is a problem with the new driver installation.

 

Regards. . .

 

John


Edited by jcgriff2, 05 September 2015 - 03:46 PM.

Microsoft MVP 2009-2015
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#6 ddstarrk

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Posted 05 September 2015 - 04:03 PM

I am not finding an ATI Video driver at all for this model  L675D-S7100. Could it be an Intel Display Driver?  If it is the AMD it is from 2010 and am not sure how to find the correct one.


Edited by ddstarrk, 05 September 2015 - 04:33 PM.


#7 jcgriff2

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Posted 06 September 2015 - 05:02 PM

Hi Dana,

 

Please run a DirectX Graphics Kernel Diagnostic report - http://www.sysnative.com/forums/windows-8-windows-rt-tutorials/10815-directx-kernel-diagnostic-tool-dxdiag-windows-8-1-8-7-vista.html

 

To run DxDiag in Windows 7, simply click on START, then type dxdiag; select the menu option above in your Start Menu.  Then follow the rest of the tutorial to produce the text file report.

 

Save as a Text file; upload and attach to your next post.  It should give me the info needed to help you find a driver (if available).

 

Your default/mobo video is in fact Intel, but you have an ATI video card, so you need ATI drivers.  The Intel video drivers are packaged with he mobo drivers.

 

Regards. . .

 

jcgriff2

 

 


Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present




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