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Code 80096010 - Win 7 Professional 64 bit


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#1 CharlzB

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Posted 05 September 2015 - 01:56 PM

Hello:

 

I have been trying to get Win 7 Pro 64 bit up and running on a machine I've been using for a while. It seems to install just fine, but I can't run Windows Update, every time receiving code 80096010. I haven't been able to find any good help with this. I can't install any updates, most websites are largely messed up when I try to access them, and I'm just at the end of my rope with this. The computer is my work machine and has worked admirably for a number of years. Win 7 compatibility wizard says my machine should be able to run this.

 

Please, anyone, HELP!!!!!



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#2 hamluis

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Posted 05 September 2015 - 02:18 PM

What browser version are y0u using?

 

Have you installed SP1?

 

Those things might prevent Windows Update from working properly, IMO.

 

Louis



#3 CharlzB

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Posted 05 September 2015 - 02:34 PM

Browser is IE8, because nothing else will install, and my Win 7 Pro disc includes SP1 according to the label.

I've tried downloading other IE versions on another machine and installing them on the machine in question, and nothing is working.



#4 Jacee

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Posted 05 September 2015 - 02:55 PM

See if this article helps you in any way: http://www.microsoftfixit.net/fix-microsoft-error-code-0x80096010/


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#5 CharlzB

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Posted 05 September 2015 - 03:06 PM

Nope, it doesn't. It's a sales website. Already been down that road.



#6 hamluis

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Posted 05 September 2015 - 03:53 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Many websites do not tolerate IE 8 on any version of Windows...any more...I suggest installing Firefox as a secondary browser.

 

Windows Update requires a supported version of IE for access...so you need to download/install IE11, IMO, along with all critical updates for Win 7 and IE 11.

 

http://www.microsoft.com/en-us/download/internet-explorer-11-for-windows-7-details.aspx

 

Louis






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