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BSOD Critical Process Died


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#1 jban0811

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Posted 04 September 2015 - 01:46 AM

Hi, I've been wrestling with this problem for last 2 days and I don't seem to be able to find an answer anywhere hence I'm posting here. Firstly, I can't generate the dumpfile as I can't access windows at all. I can't access it through any boot options including safe mode. The windows either gives BSOD after the logo and white circles going around a few times or recovery environment.

I've recently upgraded from Windows 7 to 10 through the microsoft updater.

The only major thing I did before this happened was installing the AMD CCC and rebooting, which caused this loop. I actually reinstalled it as switchable graphics wasn't working.

Things I've tried - 
1. Automatic Repair - doesn't work. txt file in srt folder says the OS version is not compatible even if I use the Windows 10 usb.

2. chkdsk /f /r - it fixed a bunch of things, there seemed to be a lot of problems but now it says that there is no problems and no further action is required.

3. Fixing and rewriting bcd files - This was the interesting part because my computer some how changed the C:\ to D:\ and created a new C:\. I've reassigned it so that original C:\ is renamed back to C:\ and removed the new C:\ partition which only had the boot files in it and reformed all the bcd files in original C:\

4. I can't run sfc /scanow. It doesn't work with any commands I found over the internet.

5. Other things I found were that if I tried to reset the computer while keeping the files, it doesn't allow me to do it.
Also, I found out that some of my drivers were missing by using devcon - graphics (both integrated intel, dedicated radeon m6740) some sound cards, single usb driver.
Also when I installed thne integrated intel graphics driver through pnputil, when I restart the computer, the driver disappears and comes up with code 28 again.

I don't mind doing a fresh install but only if I am able to access my current hd files and create a backup, which hopefully should be possible because I can access the files through cmd prompt in WindowsRE.



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#2 usasma

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Posted 04 September 2015 - 04:38 PM

W10 update issues haven't proven very easy to fix - especially those that won't allow you to even get into Windows.

As such, the best idea is to backup your data.  You can:

- use a bootable/Live OS disk that'll let you backup your data to external media (such as an external USB drive)

- slave the hard drive to another computer and copy the data to the other computer.

After doing that, I'd suggest making a bootable W10 drive of the version that you were updating to (Home or Pro).

Then wipe the hard drive and install W10 "clean".  If the previous system (W7SP1 or W8.1) was legitimately activated, you can skip the 2 prompts where it asks for the product key. Once the installation is complete it should automatically activate.

 

Just FYI - I have a Samsung NP780 with switchable graphics - and it doesn't work in W10 (I also had problems with it in W8.1, so be careful).


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