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HELP_DECRYPT Server 2008


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#1 darth_jabroni

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Posted 03 September 2015 - 07:46 PM

I have a client running a Windows 2008 file server. A user's computer was infected with the HELP_DECRYPT virus and uploaded it to the file server. I am able to detect the virus and infected files but am not confident if I remove the virus that it will decrypt the files. I'm also hesitent to remove the infection in fear of losing the capability to decrypt the files. I've read many threads that suggest VSS, system restore, or backups will resolve the issue, but unfortunately this is a brand new client and they haven't had any backups in many months. Any assistance on the issue is appreciated. Thanks.



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#2 Wand3r3r

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Posted 04 September 2015 - 04:21 PM

This sounds more like ransomware.  Look for a readme file telling you who to pay to get your data back.

 

Without backups you don't want to do anything else or you can lose everything.

 

https://en.wikipedia.org/wiki/Ransomware



#3 quietman7

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Posted 04 September 2015 - 05:24 PM


- CryptoWall 3.0 leaves files (ransom notes) named:
HELP_DECRYPT.TXT
HELP_DECRYPT.HTML
HELP_DECRYPT.URL
HELP_DECRYPT.PNG

A repository of all current knowledge regarding CryptoWall, CryptoWall 2.0 & CryptoWall 3.0 is provided by Grinler (aka Lawrence Abrams), in this topic: CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQ

There are also ongoing discussions in these topics:Rather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in one of those topic discussions. Doing that will also ensure you receive proper assistance from our crypto malware experts since they may not see this thread. To avoid unnecessary confusion...this topic is closed.

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