Hi everyone! I am at a complete loss and very very veryyyyyy frustrated. For some reason, when I hook my computer up to the Ethernet at my school, it messes up. As soon as I try to surf the web, a few seconds later, the connection disconnects and says it is not available. After this happens, there is no way to get the connection back without shutting down the computer. Even more concerning is the fact that every time this happens, my computer won't fully shut down (the light stays on) and I have to perform a hard shutdown. With Wi-Fi, there is never an issue. I have asked the IT group at my campus if they have an ideas and they are at a loss. I have also taken my computer to Best Buy Geek Squad and they ran it through a battery of internet tests overnight through an Ethernet cable and said it never disconnected, which leads me to believe it is central to the school connection.
Also strange is the fact that it doesn't disconnect with certain things. The reason I use the wired connection is because I play Dota 2 and it lags too much over Wi-Fi at my school. As long as I just play Dota 2 and don't touch internet explorer, the connection usually stays steady. Even if dota 2 is off, and I just use the internet, the issue persists.
I currently have an Acer laptop and am running windows 10. Even so, this issue has been occurring even with windows 8 so I do not think it is OS related.
Also, I have tried multiple Ethernet cables.
Also, when I check the driver before I shut the computer down, it is usually disabled or has disappeared.