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Windows not loading on startup


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#1 MaaD

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Posted 03 September 2015 - 09:53 AM

My computer doesn't load on startup, the windows logo is shown, then the screen goes blank afterwards. When I try "last known configuration" the same this happens. It's Windows 7 Professional 32 bit

Any help is greatly appreciated.

 

Thanks



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#2 JohnC_21

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Posted 03 September 2015 - 10:44 AM

Can you access safe mode to do a System Restore to a date just before the problem?



#3 MaaD

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Posted 03 September 2015 - 10:50 AM

Can you access safe mode to do a System Restore to a date just before the problem?

I have tried that but it says"No System Restore point was previously created"



#4 JohnC_21

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Posted 03 September 2015 - 10:52 AM

Did you try a Startup Repair?



#5 MaaD

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Posted 03 September 2015 - 10:56 AM

Yup and I got the same thing.... the screen goes blank 


Edited by hamluis, 05 September 2015 - 11:52 AM.


#6 JohnC_21

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Posted 03 September 2015 - 11:01 AM

I forgot to ask if you can access Safe Mode or does that give you a blank screen also?



#7 Gorbulan

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Posted 03 September 2015 - 11:03 AM

I have had this happen before. It could be a number of things. In my case, the hard drive was dying/dead.

 

 

 

Did you try a Startup Repair?

Yup and I got the same thing.... the screen goes blank 

 

 

I don't think that is considered "blank", at least not by me. I thought you meant the screen was black with no graphics. Seems like Windows is having problems loading itself. See if you can access safe mode.



#8 MaaD

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Posted 03 September 2015 - 11:04 AM

I forgot to ask if you can access Safe Mode or does that give you a blank screen also?

Yes, I am able to access Safe Mode



#9 JohnC_21

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Posted 03 September 2015 - 11:08 AM

Do a clean boot. If that works you will have to narrow down the startup item or service that is causing the problem by uncheck them under the startup and .services tabs. Be sure to check Hide Microsoft Services as you do not want to disable those.

 

Edit: You can access msconfig in SafeMode.


Edited by JohnC_21, 03 September 2015 - 11:09 AM.


#10 MaaD

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Posted 03 September 2015 - 11:52 AM

Ok John, I tried the clean boot, but the link said " Select the Hide All Microsoft Services check box. Now click Disable all"  But you said "you do not want to disable those"  I am confused. Any way I tried it as per your instructions and I am getting the same thing as before...after showing the user login, once I typed in my info.......... the screen goes blank afterwards


Edited by hamluis, 05 September 2015 - 11:53 AM.


#11 JohnC_21

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Posted 03 September 2015 - 12:34 PM

Sorry for the confusion on my part. I meant you do not want to disable any Microsoft Services if that box was unchecked after doing the clean boot (if it worked) and then starting to uncheck services and startup items

 

In safe mode go to the following folder C:\Windows\System32\config\Regback

 

What is the date listed for the files in Regback?



#12 MaaD

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Posted 03 September 2015 - 12:44 PM

9/15/2014


Edited by hamluis, 05 September 2015 - 11:53 AM.


#13 JohnC_21

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Posted 03 September 2015 - 12:52 PM

Can you check the path again. Windows is supposed to update the registry hives Regback on a regular basis. If it is 2014 then we cannot do what I intended which was to replace the registry hives in config with those in Regback. On my windows 7 computer the date is 9/1/2015

#14 MaaD

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Posted 03 September 2015 - 01:04 PM

I checked the path again and that's the date....9/15/2014


Edited by hamluis, 05 September 2015 - 11:53 AM.


#15 JohnC_21

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Posted 03 September 2015 - 01:19 PM

The only thing I can think of at this point is to download Autoruns to a USB and run it in safe mode. Right click the EXE and Run as Administrator. File Save and upload it to a dropbox or similar account and I will look at it. It would also help if you download Minitoolbox, check List installed programs and List last 10 event errors.Post the log.

 

Edit: Was this an older computer that was just recently booted up? I can't explain why Regback has such an old date on the registry hives.


Edited by JohnC_21, 03 September 2015 - 01:20 PM.





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