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problems accessing accounts


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#1 Orleon

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Posted 03 September 2015 - 07:53 AM

What do you do when you have an account with Google which you haven't used for a long time and you forget your password, but to get a new password they require another email address for them to contact and you give them a non-Google email address (Yahoo), but they reject that saying it must be an account you can access (which you can)?  Then you give them another non-Google address and they accept that but require you to tell them the exact last time you accessed your Google account and the exact time you created the account and you don't recall either one?

 

What do you do when you attempt to create an alternate Google account, but to do so they require you to give them your current email address and you give them a non-Google address (Yahoo) and they say a user with the email address you specified already exists?  So you give them your other non-Google address (mail.com) and they say you cannot create an account with this domain name? And they also require your nonexistent mobile address? And when you try to create a second Yahoo address, Yahoo also requires your nonexistent mobile address?

 

How is it possible for anything to be so stupid?  Am I missing something? 


Edited by Orleon, 03 September 2015 - 08:24 AM.


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#2 Dashing_star

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Posted 04 September 2015 - 12:55 AM

What do you do when you have an account with Google which you haven't used for a long time and you forget your password, but to get a new password they require another email address for them to contact and you give them a non-Google email address (Yahoo), but they reject that saying it must be an account you can access (which you can)?  Then you give them another non-Google address and they accept that but require you to tell them the exact last time you accessed your Google account and the exact time you created the account and you don't recall either one?

 

This is because some hackers try to change the password of the users,then they also try to change alternate mail id, mobile number etc. for this reason google asks you to provide certain details regarding alternate mail id, secret question, mobile number, when is last time you accessed your account like that, if you are legitimate owner then you know this details but hackers did not. Also nowadays if there is no activity for certain days some of them are unable to access their account!

Also if you want to create a same id as of old one you won't,as you said,

 

What do you do when you attempt to create an alternate Google account, but to do so they require you to give them your current email address and you give them a non-Google address (Yahoo) and they say a user with the email address you specified already exists?  So you give them your other non-Google address (mail.com) and they say you cannot create an account with this domain name? And they also require your nonexistent mobile address? And when you try to create a second Yahoo address, Yahoo also requires your nonexistent mobile address?

 

what do you mean by mail.com here?



#3 Orleon

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Posted 05 September 2015 - 02:36 AM

Dashing_star asked:  "what do you mean by mail.com here?"

 

I recently got a mail.com email account, and Google will not accept that address as a contact address to establish a new Google account.   

 

I understand the security issue, but does this mean now it isn't possible to get a new account on Google or Yahoo unless you have a mobile phone? 

 

Do they really assume that we will remember the month and year we got or last used an account we haven't used for several years?  I did keep record of the password, but I lost a lot of stuff in a computer crash. 

 

Am I locked out of Google and getting an alternate Yahoo address?






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