Thank you so much for answering me...I was so excited to see I got a response. The problem is...I guess I really don't belong on a site like this because I don't understand your instructions. But, I will ask around & try to find someone who does understand it & I'll try it. Thanks again for taking the time.
Sorry about that
I will be more clear this time
Let's backup your iPad
In the menu, go to File > Devices > Transfer Purchases (if you are using Windows and you don't see the menu, press Alt key)
Wait for iTunes to finish transferring your purchases. Then, in the menu, click File > Devices > Back up (if you cannot see the menu, press Alt)
Now, lets boot your iPad in recovery mode
1. Turn off your device and leave it off.
2. Plug in your device's USB cable to a computer with iTunes.
3. Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
4. When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
Now, iTunes will show a message that your iPad is in recovery mode
It will show this message
Now, lets restore your iPad from backup
- Go to File > Devices > Restore from Backup. If you're using Windows and don’t see a File menu, press the Alt key.
- Look at the date each backup and pick the most relevant (most likely the backup you did above)
- Click restore and wait for the process to finish. Your device will restart and then sync with your computer. Stay connected until the sync finishes.
See if the problem is fixed