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Computer is suddenly slower at startup and it takes a long time for my internet


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8 replies to this topic

#1 RealDeal1

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Posted 03 September 2015 - 12:27 AM

I have an HP laptop with Windows 7 that suddenly became slow at startup. It also now takes a while for my chrome or internet explorer browsers to open up.

Yesterday, I ran a scan using Malwarebytes and it detected 700+ PUP's, all of which I removed.

The problem persists. What can I do to fix this?

Thank you.

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#2 Broni

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Posted 03 September 2015 - 06:38 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 RealDeal1

RealDeal1
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  • Local time:06:57 PM

Posted 05 September 2015 - 12:40 AM

Thank you for your help, Broni. Below are my logs:

 

Security Check

 

 Results of screen317's Security Check version 1.008  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
AVG AntiVirus Free Edition 2015   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 AVG Web TuneUp   
 Java™ 6 Update 14  
 Java version 32-bit out of Date! 
 Adobe Flash Player 18.0.0.232  
 Adobe Reader XI  
 Mozilla Firefox (Toolbar.) 
 Google Chrome (44.0.2403.157) 
 Google Chrome (45.0.2454.85) 
````````Process Check: objlist.exe by Laurent````````  
 AVG avgwdsvc.exe 
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 9% 
````````````````````End of Log``````````````````````

 

Farbar

 

Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.
IE proxy is enabled.
 
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Policy: 
========================
 
 
Action Center:
============
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.
 
 
Windows Defender Disabled Policy: 
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1
 
 
Other Services:
==============
 
 
File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
 
 
**** End of log ****

 

MiniToolBox

 

Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: HP Pavilion dv6 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= IE Proxy Settings: ============================== 
 
Proxy is enabled.
No Proxy Server is set.
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Intel® WiFi Link 1000 BGN = Wireless Network Connection (Connected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Jessica-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : attlocal.net
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : attlocal.net
   Description . . . . . . . . . . . : Intel® WiFi Link 1000 BGN
   Physical Address. . . . . . . . . : 00-1E-64-5E-9B-9C
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2602:304:ce5e:1e60:74cd:bc1e:f04a:63fd(Preferred) 
   Temporary IPv6 Address. . . . . . : 2602:304:ce5e:1e60:c53c:9753:af11:fa15(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::74cd:bc1e:f04a:63fd%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, September 04, 2015 9:18:37 PM
   Lease Expires . . . . . . . . . . : Saturday, September 05, 2015 9:48:26 PM
   Default Gateway . . . . . . . . . : fe80::21f:b3ff:fed9:cc89%11
                                       192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter Reusable ISATAP Interface {8381B6FA-F292-49C8-9ACB-11EAD08EB903}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 16:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.attlocal.net:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : attlocal.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  homeportal
Address:  192.168.1.254
 
Name:    google.com
Addresses:  2607:f8b0:4005:802::1009
 74.125.239.132
 74.125.239.128
 74.125.239.134
 74.125.239.129
 74.125.239.137
 74.125.239.135
 74.125.239.131
 74.125.239.133
 74.125.239.130
 74.125.239.136
 74.125.239.142
 
 
Pinging google.com [2607:f8b0:4005:802::1009] with 32 bytes of data:
Reply from 2607:f8b0:4005:802::1009: time=70ms 
Reply from 2607:f8b0:4005:802::1009: time=70ms 
 
Ping statistics for 2607:f8b0:4005:802::1009:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 70ms, Maximum = 70ms, Average = 70ms
Server:  homeportal
Address:  192.168.1.254
 
Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
 2001:4998:58:c02::a9
 2001:4998:c:a06::2:4008
 206.190.36.45
 98.138.253.109
 98.139.183.24
 
 
Pinging yahoo.com [2001:4998:58:c02::a9] with 32 bytes of data:
Reply from 2001:4998:58:c02::a9: time=95ms 
Reply from 2001:4998:58:c02::a9: time=94ms 
 
Ping statistics for 2001:4998:58:c02::a9:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 94ms, Maximum = 95ms, Average = 94ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 11...00 1e 64 5e 9b 9c ......Intel® WiFi Link 1000 BGN
  1...........................Software Loopback Interface 1
 13...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 23...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 26...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #6
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.64     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.64    281
     192.168.1.64  255.255.255.255         On-link      192.168.1.64    281
    192.168.1.255  255.255.255.255         On-link      192.168.1.64    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.64    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.64    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 11    281 ::/0                     fe80::21f:b3ff:fed9:cc89
  1    306 ::1/128                  On-link
 11     33 2602:304:ce5e:1e60::/64  On-link
 11    281 2602:304:ce5e:1e60:74cd:bc1e:f04a:63fd/128
                                    On-link
 11    281 2602:304:ce5e:1e60:c53c:9753:af11:fa15/128
                                    On-link
 11    281 fe80::/64                On-link
 11    281 fe80::74cd:bc1e:f04a:63fd/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/04/2015 07:21:14 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17937, time stamp: 0x55a7f8da
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x7747d8f1
Faulting process id: 0x12d8
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
 
Error: (09/04/2015 07:15:16 AM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 44.0.2403.157, time stamp: 0x55d29eef
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x7747d8f1
Faulting process id: 0xff4
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (09/04/2015 07:13:58 AM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 44.0.2403.157, time stamp: 0x55d29eef
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x7747d8f1
Faulting process id: 0x1700
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (09/02/2015 12:32:45 AM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 44.0.2403.157, time stamp: 0x55d29eef
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x776cd8f1
Faulting process id: 0x1780
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (09/02/2015 12:31:44 AM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 44.0.2403.157, time stamp: 0x55d29eef
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x776cd8f1
Faulting process id: 0x12d8
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (09/02/2015 12:30:35 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17937, time stamp: 0x55a7f8da
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x776cd8f1
Faulting process id: 0x14f4
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
 
Error: (09/02/2015 12:30:17 AM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 44.0.2403.157, time stamp: 0x55d29eef
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x776cd8f1
Faulting process id: 0x16a8
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (09/02/2015 12:29:15 AM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 44.0.2403.157, time stamp: 0x55d29eef
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x776cd8f1
Faulting process id: 0x1014
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (09/02/2015 12:28:19 AM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 44.0.2403.157, time stamp: 0x55d29eef
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x776cd8f1
Faulting process id: 0x13fc
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report Id: chrome.exe3
 
Error: (08/31/2015 08:59:20 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location G:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).
 
 
System errors:
=============
Error: (09/04/2015 09:36:27 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80240020: Upgrade to Windows 10 Home.
 
Error: (09/04/2015 07:26:05 AM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service did not shut down properly after receiving a preshutdown control.
 
Error: (09/04/2015 07:25:36 AM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}
 
Error: (09/04/2015 07:21:44 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80240020: Upgrade to Windows 10 Home.
 
Error: (09/04/2015 07:19:08 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (09/04/2015 07:19:08 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (09/04/2015 07:19:08 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (09/04/2015 07:19:08 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (09/04/2015 07:19:08 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (09/04/2015 07:19:08 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
 
Microsoft Office Sessions:
=========================
Error: (09/04/2015 07:21:14 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1793755a7f8daunknown0.0.0.000000000c000041d7747d8f112d801d0e70c300f85aeC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEunknown6ef3ba68-52ff-11e5-aa1e-948cbebf9ba1
 
Error: (09/04/2015 07:15:16 AM) (Source: Application Error)(User: )
Description: chrome.exe44.0.2403.15755d29eefunknown0.0.0.000000000c000041d7747d8f1ff401d0e70b4e7a5cb1C:\Program Files (x86)\Google\Chrome\Application\chrome.exeunknown998d0854-52fe-11e5-aa1e-948cbebf9ba1
 
Error: (09/04/2015 07:13:58 AM) (Source: Application Error)(User: )
Description: chrome.exe44.0.2403.15755d29eefunknown0.0.0.000000000c000041d7747d8f1170001d0e70b2b174facC:\Program Files (x86)\Google\Chrome\Application\chrome.exeunknown6ac05de7-52fe-11e5-aa1e-948cbebf9ba1
 
Error: (09/02/2015 12:32:45 AM) (Source: Application Error)(User: )
Description: chrome.exe44.0.2403.15755d29eefunknown0.0.0.000000000c000041d776cd8f1178001d0e540cbc3a7ceC:\Program Files (x86)\Google\Chrome\Application\chrome.exeunknown09880071-5134-11e5-9200-e07ffbf7d985
 
Error: (09/02/2015 12:31:44 AM) (Source: Application Error)(User: )
Description: chrome.exe44.0.2403.15755d29eefunknown0.0.0.000000000c000041d776cd8f112d801d0e540a754e32bC:\Program Files (x86)\Google\Chrome\Application\chrome.exeunknowne52c46d0-5133-11e5-9200-e07ffbf7d985
 
Error: (09/02/2015 12:30:35 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1793755a7f8daunknown0.0.0.000000000c000041d776cd8f114f401d0e5407e112535C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEunknownbc3e3a65-5133-11e5-9200-e07ffbf7d985
 
Error: (09/02/2015 12:30:17 AM) (Source: Application Error)(User: )
Description: chrome.exe44.0.2403.15755d29eefunknown0.0.0.000000000c000041d776cd8f116a801d0e5407347e8f8C:\Program Files (x86)\Google\Chrome\Application\chrome.exeunknownb10ea2fb-5133-11e5-9200-e07ffbf7d985
 
Error: (09/02/2015 12:29:15 AM) (Source: Application Error)(User: )
Description: chrome.exe44.0.2403.15755d29eefunknown0.0.0.000000000c000041d776cd8f1101401d0e5404ecfecf4C:\Program Files (x86)\Google\Chrome\Application\chrome.exeunknown8ca02c79-5133-11e5-9200-001e645e9b9c
 
Error: (09/02/2015 12:28:19 AM) (Source: Application Error)(User: )
Description: chrome.exe44.0.2403.15755d29eefunknown0.0.0.000000000c000041d776cd8f113fc01d0e5402be08ceeC:\Program Files (x86)\Google\Chrome\Application\chrome.exeunknown6b24231d-5133-11e5-9200-001e645e9b9c
 
Error: (08/31/2015 08:59:20 PM) (Source: Windows Backup)(User: )
Description: G:\The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006)
 
 
=========================== Installed Programs ============================
 
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.0.7220 - Adobe Systems Inc.)
Adobe Flash Player 18 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 18.0.0.232 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.232 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.12) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.12 - Adobe Systems Incorporated)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{B8AD779A-82DA-4365-A7D0-AD3DCFC55CFF}) (Version: 5.1.1.4 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Audacity 1.2.6 (HKLM-x32\...\Audacity_is1) (Version:  - )
AVG 2015 (HKLM\...\{6B171EFC-F41F-4055-A4DE-5B9480DA17AA}) (Version: 15.0.4409 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\{CEEAE734-B717-41D1-BF50-378EC081C6B1}) (Version: 15.0.6140 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.6140 - AVG Technologies)
AVG Web TuneUp (HKLM-x32\...\AVG Web TuneUp) (Version: 4.1.6.294 - AVG Technologies)
Bing Bar (HKLM-x32\...\{77F8A71E-3515-4832-B8B2-2F1EDBD2E0F1}) (Version: 7.0.609.0 - Microsoft Corporation)
Bing Rewards Client Installer (HKLM-x32\...\{61EDBE71-5D3E-4AB7-AD95-E53FEAF68C17}) (Version: 16.0.345.0 - Microsoft Corporation) Hidden
Choice Guard (HKLM-x32\...\{8FFC5648-FAF8-43A3-BC8F-42BA1E275C4E}) (Version: 1.2.87.0 - Microsoft Corporation) Hidden
Citrix Online Launcher (HKLM-x32\...\{1EFF9E6C-76E1-43F9-81FB-BC8C037B0902}) (Version: 1.0.258 - Citrix)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
CyberLink DVD Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 6.0.3101 - CyberLink Corp.)
ENE CIR Receiver Driver (HKLM\...\FFE7D41DF3C645075BB149E21988B63996C34187) (Version: 2.7.4.0 - ENE)
Express Scribe (HKLM-x32\...\Scribe) (Version:  - NCH Software)
FFmpeg for Audacity on Windows (HKLM-x32\...\FFmpeg for Audacity on Windows_is1) (Version:  - )
File Association Manager (HKLM-x32\...\FileAssociationManager) (Version: 0.7 - Amnis Technology Ltd)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 45.0.2454.85 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6710.2136 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.13 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GoToMeeting 7.2.4.3164 (HKCU\...\GoToMeeting) (Version: 7.2.4.3164 - CitrixOnline)
Hewlett-Packard ACLM.NET v1.2.1.1 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
Homepage Protection (HKLM-x32\...\Homepage Protection) (Version:  - AOL Products)
HP 3D DriveGuard (HKLM\...\{85A42FF0-F0D0-44A3-B226-C124D6E8B1D5}) (Version: 4.0.3.1 - Hewlett-Packard)
HP Advisor (HKLM-x32\...\{B53E61D7-7C80-40DF-82D2-CF5390D6D20A}) (Version: 3.2.8946.3086 - Hewlett-Packard)
HP ePrint (HKLM-x32\...\{2794875B-6CCF-48B8-84A5-5B10DB98BEE6}) (Version: 10.0.13228.1563 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.0.71 - WildTangent)
HP MediaSmart DVD (HKLM-x32\...\InstallShield_{DCCAD079-F92C-44DA-B258-624FC6517A5A}) (Version: 3.0.3123 - Hewlett-Packard)
HP MediaSmart Internet TV (HKLM-x32\...\InstallShield_{E553760D-D7F7-48BF-BD8B-C7E23BA04CB5}) (Version: 3.0.1916 - Hewlett-Packard)
HP MediaSmart Live TV (HKLM-x32\...\InstallShield_{67626E09-5366-4480-8F1E-93FADF50CA15}) (Version: 3.0.1924 - Hewlett-Packard)
HP MediaSmart Movie Themes (HKLM-x32\...\InstallShield_{3023EBDA-BF1B-4831-B347-E5018555F26E}) (Version: 3.0.3102 - Hewlett-Packard)
HP MediaSmart Music/Photo/Video (HKLM-x32\...\InstallShield_{B2EE25B9-5B00-4ACF-94F0-92433C28C39E}) (Version: 3.0.3123 - Hewlett-Packard)
HP MediaSmart SlingPlayer (HKLM-x32\...\{90F6051D-A69F-4159-9203-7E20430E1056}) (Version: 2.1.1.60 - Sling Media, Inc.)
HP MediaSmart SmartMenu (HKLM\...\{88E60521-1E4E-4785-B9F1-1798A4BD0C30}) (Version: 3.0.30.1 - Hewlett-Packard)
HP MediaSmart Software Notebook Demo (HKLM-x32\...\{82A213BD-B6AA-4281-A2D3-59D51893CC56}) (Version: 1.00.0000 - Hewlett-Packard)
HP MediaSmart Webcam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.0.1913 - Hewlett-Packard)
HP Officejet 4620 series Basic Device Software (HKLM\...\{B411AD10-1BC9-4939-8848-BC5E66F662B7}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Officejet 4620 series Help (HKLM-x32\...\{606C37AB-EB04-4270-A592-201A03C2DB36}) (Version: 6.0.0 - Hewlett Packard)
HP Officejet 4620 series Product Improvement Study (HKLM\...\{83F51BBA-48BE-4BB6-B96A-F4AAE4C462F9}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Quick Launch Buttons (HKLM-x32\...\{34D2AB40-150D-475D-AE32-BD23FB5EE355}) (Version: 6.50.12.1 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{F3B912F5-EB57-45AA-B3D1-EB532BCF6EF8}) (Version: 1.2.3220.3079 - Hewlett-Packard)
HP Smart Web Printing (HKLM-x32\...\HP Smart Web Printing) (Version: 131.1.35898 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{EE202411-2C26-49E8-9784-1BC1DBF7DE96}) (Version: 7.0.39.15 - Hewlett-Packard Company)
HP Support Solutions Framework (HKLM-x32\...\{A772EA32-AE5B-4474-BFC0-4C69C04AFF6A}) (Version: 12.0.30.81 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{6F1C00D2-25C2-4CBA-8126-AE9A6E2E9CD5}) (Version: 5.003.003.001 - Hewlett-Packard)
HP User Guides 0154 (HKLM-x32\...\{B51605BF-6326-4553-AE96-6D7F1813D5F5}) (Version: 1.01.0001 - Hewlett-Packard)
HP Wireless Assistant (HKLM-x32\...\{54CC7901-804D-4155-B353-21F0CC9112AB}) (Version: 3.50.9.1 - Hewlett-Packard)
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6225.0 - IDT)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version:  - Intel Corporation)
iTunes (HKLM\...\{CF8FFD12-602B-422D-AF1D-511B411E7632}) (Version: 10.6.1.7 - Apple Inc.)
Java™ 6 Update 14 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416014FF}) (Version: 6.0.140 - Sun Microsystems, Inc.)
Java™ 6 Update 14 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216014FF}) (Version: 6.0.140 - Sun Microsystems, Inc.)
Junk Mail filter update (HKLM-x32\...\{4DE3E3D9-AE81-45DE-9195-3015F7B1DBF3}) (Version: 14.0.8064.206 - Microsoft Corporation) Hidden
LabelPrint (HKLM-x32\...\{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.1913 - CyberLink Corp.) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.1913 - CyberLink Corp.)
LAME v3.98.3 for Audacity (HKLM-x32\...\LAME for Audacity_is1) (Version:  - )
LightScribe System Software (HKLM-x32\...\{82EF29B1-9B60-4142-A155-0599216DD053}) (Version: 1.18.6.1 - LightScribe)
LSI HDA Modem (HKLM\...\LSI Soft Modem) (Version: 2.1.94 - LSI Corporation)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft Live Search Toolbar (HKLM-x32\...\{DF802C05-4660-418c-970C-B988ADB1D316}) (Version: 3.0.560.0 - Microsoft Live Search Toolbar)
Microsoft Office Home and Student 60 day trial (HKLM\...\OfficeTrial) (Version:  - )
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40728.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (HKLM\...\{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
PDF Creator (HKLM\...\PDF Creator) (Version:  - )
PDF Writer Packages (HKCU\...\PDF Writer Packages) (Version:  - )
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.3101 - CyberLink Corp.) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.3101 - CyberLink Corp.)
PowerDirector (HKLM-x32\...\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 7.0.3101 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 7.0.3101 - CyberLink Corp.)
POWERPREP II (HKLM-x32\...\{2687340C-C114-47DC-9F0E-C1BA85FEB001}) (Version: 2.2.0000 - ETS)
PowerRecover (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.1923 - CyberLink Corp.) Hidden
QLBCASL (HKLM-x32\...\{F1D7AC58-554A-4A58-B784-B61558B1449A}) (Version: 6.40.17.2 - Hewlett-Packard) Hidden
ReadingFanatic Firefox Toolbar (HKLM-x32\...\ReadingFanatic_6xbar Uninstall Firefox) (Version:  - Mindspark Interactive Network)
ReadingFanatic Internet Explorer Toolbar (HKLM-x32\...\ReadingFanatic_6xbar Uninstall Internet Explorer) (Version:  - Mindspark Interactive Network)
Realtek 8136 8168 8169 Ethernet Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 1.00.0007 - Realtek)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7100.30094 - Realtek Semiconductor Corp.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
SlingBoxWatchYourTVAnyWhere (HKLM-x32\...\{4313E16C-811B-469F-8815-6EB98085F8B2}) (Version: 2.1.1.58 - Sling Media)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 13.2.4.12 - Synaptics Incorporated)
TestSim Diagnostician (HKLM-x32\...\{3421A6F5-77A2-4300-8A45-290516C4EB58}) (Version: 1.0.0 - Simulados Software)
Update for PDF Writer (HKCU\...\DigitalSite) (Version:  - )
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8064.0206 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
WJ III Normative Update Compuscore and Profiles Program (HKLM-x32\...\WJ III Normative Update Compuscore and Profiles Program) (Version:  - )
Yahoo! BrowserPlus 2.9.8 (HKCU\...\Yahoo! BrowserPlus) (Version:  - Yahoo! Inc.)
Yahoo! Toolbar (HKLM-x32\...\Yahoo! Companion) (Version:  - Yahoo! Inc.)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 46%
Total physical RAM: 3999.19 MB
Available physical RAM: 2143.05 MB
Total Virtual: 7996.58 MB
Available Virtual: 5951.43 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:452.84 GB) (Free:342.27 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:12.72 GB) (Free:2.1 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JESSICA-PC
 
Administrator            Guest                    Jessica                  
 
========================= Restore Points ==================================
 
04-08-2015 16:06:06 Windows Update
07-08-2015 16:30:07 Windows Update
13-08-2015 03:18:04 Windows Update
15-08-2015 00:13:57 Windows Update
19-08-2015 03:02:23 Windows Update
19-08-2015 22:28:11 Windows Update
30-08-2015 19:15:55 Windows Update
01-09-2015 05:42:27 Installed AVG 2015
01-09-2015 05:44:37 Installed AVG 2015
04-09-2015 12:17:03 avast! antivirus system restore point
04-09-2015 12:17:53 Windows Update
 
**** End of log ****
 

 

MBAM

 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 9/4/2015
Scan Time: 10:07 PM
Logfile: MBAM.txt
Administrator: Yes
 
Version: 2.1.8.1057
Malware Database: v2015.09.05.01
Rootkit Database: v2015.08.16.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Jessica
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 369209
Time Elapsed: 30 min, 30 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)

 

MBAR-1

 

Malwarebytes Anti-Rootkit BETA 1.9.2.1008
www.malwarebytes.org
 
Database version:
  main:    v2015.09.05.01
  rootkit: v2015.08.16.01
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.17959
Jessica :: JESSICA-PC [administrator]
 
9/4/2015 11:12:59 PM
mbar-log-2015-09-04 (23-12-59).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 370369
Time elapsed: 32 minute(s), 
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 0
(No malicious items detected)
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)
 

MBAR-2

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.09.2.1008
 
© Malwarebytes Corporation 2011-2012
 
OS version: 6.1.7601 Windows 7 Service Pack 1 x64
 
Account is Administrative
 
Internet Explorer version: 11.0.9600.17959
 
Java version: 1.6.0_14
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 2.194000 GHz
Memory total: 4193452032, free: 2172891136
 
Downloaded database version: v2015.09.05.01
Downloaded database version: v2015.08.16.01
Downloaded database version: v2015.08.28.02
=======================================
Initializing...
Driver version: 0.3.0.4
------------ Kernel report ------------
     09/04/2015 23:12:43
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\system32\drivers\isapnp.sys
\SystemRoot\system32\drivers\mpio.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\DRIVERS\compbatt.sys
\SystemRoot\system32\DRIVERS\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\system32\drivers\intelide.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\system32\drivers\aliide.sys
\SystemRoot\system32\drivers\amdide.sys
\SystemRoot\system32\drivers\cmdide.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\msdsm.sys
\SystemRoot\system32\drivers\nvraid.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\drivers\pciide.sys
\SystemRoot\system32\drivers\viaide.sys
\SystemRoot\system32\drivers\iaStorV.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\DRIVERS\lsi_sas.sys
\SystemRoot\system32\DRIVERS\storport.sys
\SystemRoot\system32\drivers\msahci.sys
\SystemRoot\system32\drivers\HpSAMD.sys
\SystemRoot\system32\DRIVERS\adp94xx.sys
\SystemRoot\system32\DRIVERS\adpahci.sys
\SystemRoot\system32\DRIVERS\adpu320.sys
\SystemRoot\system32\drivers\amdsata.sys
\SystemRoot\system32\DRIVERS\amdsbs.sys
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\DRIVERS\arc.sys
\SystemRoot\system32\DRIVERS\arcsas.sys
\SystemRoot\system32\DRIVERS\elxstor.sys
\SystemRoot\system32\DRIVERS\iirsp.sys
\SystemRoot\system32\DRIVERS\lsi_fc.sys
\SystemRoot\system32\DRIVERS\lsi_sas2.sys
\SystemRoot\system32\DRIVERS\lsi_scsi.sys
\SystemRoot\system32\DRIVERS\megasas.sys
\SystemRoot\system32\DRIVERS\MegaSR.sys
\SystemRoot\system32\DRIVERS\nfrd960.sys
\SystemRoot\system32\drivers\nvstor.sys
\SystemRoot\system32\DRIVERS\ql2300.sys
\SystemRoot\system32\DRIVERS\ql40xx.sys
\SystemRoot\system32\DRIVERS\SiSRaid2.sys
\SystemRoot\system32\DRIVERS\sisraid4.sys
\SystemRoot\system32\DRIVERS\stexstor.sys
\SystemRoot\system32\DRIVERS\vsmraid.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\DRIVERS\wd.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\system32\drivers\sbp2port.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\system32\DRIVERS\hpdskflt.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\DRIVERS\disk.sys
\SystemRoot\system32\DRIVERS\avgrkx64.sys
\SystemRoot\system32\DRIVERS\avgloga.sys
\SystemRoot\system32\DRIVERS\avgmfx64.sys
\SystemRoot\system32\DRIVERS\avgidsha.sys
\SystemRoot\system32\drivers\cdrom.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\avgtdia.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\avgldx64.sys
\SystemRoot\system32\DRIVERS\avgidsdrivera.sys
\SystemRoot\system32\DRIVERS\avgdiska.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\drivers\usbuhci.sys
\SystemRoot\system32\drivers\USBPORT.SYS
\SystemRoot\system32\drivers\usbehci.sys
\SystemRoot\system32\drivers\HDAudBus.sys
\SystemRoot\system32\DRIVERS\NETw5s64.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\drivers\i8042prt.sys
\SystemRoot\system32\DRIVERS\HpqKbFiltr.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\SynTP.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\enecir.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\drivers\wmiacpi.sys
\SystemRoot\system32\DRIVERS\Accelerometer.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\serscan.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\DRIVERS\circlass.sys
\SystemRoot\system32\drivers\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\DRIVERS\stwrt64.sys
\SystemRoot\system32\DRIVERS\portcls.sys
\SystemRoot\system32\DRIVERS\drmk.sys
\SystemRoot\system32\DRIVERS\agrsm64.sys
\SystemRoot\system32\drivers\modem.sys
\SystemRoot\system32\drivers\IntcHdmi.sys
\SystemRoot\system32\DRIVERS\hidir.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\kbdhid.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_dumpata.sys
\SystemRoot\System32\Drivers\dump_msahci.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\drivers\luafv.sys
\??\C:\Windows\system32\drivers\mbam.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
\Windows\System32\ole32.dll
\Windows\System32\rpcrt4.dll
\Windows\System32\kernel32.dll
\Windows\System32\imm32.dll
\Windows\System32\wininet.dll
\Windows\System32\normaliz.dll
\Windows\System32\msctf.dll
\Windows\System32\clbcatq.dll
\Windows\System32\usp10.dll
\Windows\System32\setupapi.dll
\Windows\System32\ws2_32.dll
\Windows\System32\iertutil.dll
\Windows\System32\advapi32.dll
\Windows\System32\psapi.dll
\Windows\System32\urlmon.dll
\Windows\System32\Wldap32.dll
\Windows\System32\comdlg32.dll
\Windows\System32\msvcrt.dll
\Windows\System32\oleaut32.dll
\Windows\System32\imagehlp.dll
\Windows\System32\lpk.dll
\Windows\System32\shell32.dll
\Windows\System32\user32.dll
\Windows\System32\shlwapi.dll
\Windows\System32\gdi32.dll
\Windows\System32\difxapi.dll
\Windows\System32\sechost.dll
\Windows\System32\nsi.dll
\Windows\System32\crypt32.dll
\Windows\System32\wintrust.dll
\Windows\System32\cfgmgr32.dll
\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
\Windows\System32\KernelBase.dll
\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
\Windows\System32\devobj.dll
\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
\Windows\System32\comctl32.dll
\Windows\System32\userenv.dll
\Windows\System32\msasn1.dll
\Windows\System32\profapi.dll
\Windows\SysWOW64\normaliz.dll
----------- End -----------
Done!
 
Scan started
Database versions:
  main:    v2015.09.05.01
  rootkit: v2015.08.16.01
 
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa8004cc5560, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8004634b90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8004cc5560, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8004cc4530, DeviceName: Unknown, DriverName: \Driver\hpdskflt\
DevicePointer: 0xfffffa80047e11e0, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xfffffa8004b26060, DeviceName: \Device\Ide\IdeDeviceP0T0L0-0\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 2169E425
 
Partition information:
 
    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 407552
    Partition is bootable
    Partition file system is NTFS
 
    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 409600  Numsec = 949682176
    Partition is bootable
    Partition file system is NTFS
 
    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 950091776  Numsec = 26679296
    Partition is bootable
    Partition file system is NTFS
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable
 
Disk Size: 500107862016 bytes
Sector size: 512 bytes
 
Done!
File "c:\windows\system32\config\systemprofile\appdata\local\avg2015\log\avg-9f9a2945-6f59-4643-b520-176e7ed2782f.tmp" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgcfg.log.1" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgchjw.log.1" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgchjw.log.2" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgchjw.log.3" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgchjw.log.4" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgchjw.log.5" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgcore.log.1" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgcore.log.2" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgcore.log.3" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgcore.log.4" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgcore.log.5" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgcore.log.6" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgemc.log.1" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgemc.log.2" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgrs.log.1" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgrs.log.2" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgrs.log.3" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgrs.log.4" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgrs.log.5" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgrs.log.6" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgns.log.1" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgns.log.2" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgns.log.3" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgns.log.4" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgns.log.5" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgns.log.6" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgss.log.1" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\avgss.log.2" is compressed (flags = 1)
File "C:\Windows\System32\config\systemprofile\AppData\Local\Avg2015\log\lng.log.1" is compressed (flags = 1)
Scan finished
=======================================
 
 
Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-0-2048-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-1-409600-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-2-950091776-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished
 

RKill

 

Rkill 2.8.2 by Lawrence Abrams (Grinler)
Copyright 2008-2015 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 09/04/2015 11:54:38 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Active Proxy Server Detected
 
 * Proxy Disabled.
 * ProxyOverride value deleted.
 * ProxyServer value deleted.
 * AutoConfigURL value deleted.
 * Proxy settings were backed up to Registry file.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Backup Registry file created at:
 C:\Users\Jessica\Desktop\rkill\rkill-09-04-2015-11-54-44.reg
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
Checking Windows Service Integrity: 
 
 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 09/04/2015 11:57:26 PM
Execution time: 0 hours(s), 2 minute(s), and 47 seconds(s)


#4 Broni

Broni

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Posted 05 September 2015 - 10:41 AM

Clean so far.

Event Viewer log makes me thinking if your hard drive is OK.

 

Run hard drive diagnostics: http://www.bleepingcomputer.com/forums/topic28744.html/page__view__findpost__p__160520
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.
For Toshiba hard drives, see here: http://storage.toshiba.com/storage-services-support/warranty-support/software-utilities#diagnostic

Note : If you do not know how to set your computer to boot from CD follow the steps here


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#5 RealDeal1

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Posted 06 September 2015 - 07:48 AM

I ran a complete scan using Western Digital's diagnostic tool and it produced no errors.

#6 Broni

Broni

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Posted 06 September 2015 - 10:34 AM

OK :)

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#7 RealDeal1

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  • Local time:06:57 PM

Posted 09 September 2015 - 04:06 PM

Sophos detected no threats. Below are the other logs that you requested. Thank you for you help thus far.


ADWCLEANER

# AdwCleaner v5.007 - Logfile created 08/09/2015 at 22:26:46
# Updated 08/09/2015 by Xplode
# Database : 2015-09-08.2 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Jessica - JESSICA-PC
# Running from : C:\Users\Jessica\Desktop\adwcleaner_5.007.exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] *****

[-] Service Deleted : vToolbarUpdater40.1.6

***** [ Folders ] *****

[-] Folder Deleted : C:\Program Files (x86)\FileAssociationManager
[-] Folder Deleted : C:\Program Files (x86)\RegClean Pro
[-] Folder Deleted : C:\Program Files (x86)\Yahoo!\Companion
[-] Folder Deleted : C:\Program Files (x86)\Common Files\AVG Secure Search
[-] Folder Deleted : C:\ProgramData\apn
[-] Folder Deleted : C:\ProgramData\AVG Secure Search
[-] Folder Deleted : C:\ProgramData\AVG Security Toolbar
[-] Folder Deleted : C:\ProgramData\Yahoo! Companion
[-] Folder Deleted : C:\ProgramData\Fighters
[-] Folder Deleted : C:\ProgramData\Avg_Update_0715tb
[-] Folder Deleted : C:\ProgramData\{93E26451-CD9A-43A5-A2FA-C42392EA4001}
[-] Folder Deleted : C:\ProgramData\{9BF4D58B-C6D6-467B-BC5A-FD0C1278F4AF}
[-] Folder Deleted : C:\Users\Jessica\AppData\LocalLow\Conduit
[-] Folder Deleted : C:\Users\Jessica\AppData\LocalLow\HPAppData
[-] Folder Deleted : C:\Users\Jessica\AppData\LocalLow\Yahoo! Companion
[-] Folder Deleted : C:\Users\Jessica\AppData\LocalLow\Yahoo!\Companion
[-] Folder Deleted : C:\Users\Jessica\AppData\Roaming\DigitalSites
[-] Folder Deleted : C:\Users\Jessica\AppData\Roaming\FileAssociationManager
[-] Folder Deleted : C:\Users\Jessica\AppData\Roaming\Systweak
[-] Folder Deleted : C:\Users\Jessica\AppData\Roaming\Yahoo!\Companion

***** [ Files ] *****

[-] File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk

***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****

[-] Task Deleted : FileAssociationManagerUpdater

***** [ Registry ] *****

[-] Key Deleted : HKCU\Software\MICROSOFT\INTERNET EXPLORER\DOMSTORAGE\superfish.com
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\www.superfish.com
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\conduit.com
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\superfish.com
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.superfish.com
[-] Key Deleted : HKLM\SOFTWARE\Classes\.bdc
[-] Key Deleted : HKLM\SOFTWARE\Classes\.bgl
[-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\IEHelperv2.5.0.DLL
[-] Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
[-] Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
[-] Key Deleted : HKLM\SOFTWARE\Classes\S
[-] Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
[-] Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
[-] Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
[-] Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
[-] Key Deleted : HKLM\SOFTWARE\Google\Chrome\NativeMessagingHosts\avgsh
[-] Key Deleted : HKLM\SOFTWARE\Classes\YBrowserToolbar.YBrowserToolbar.1
[-] Key Deleted : HKLM\SOFTWARE\Classes\YBrowserToolbar.YBrowserToolbar
[-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4FBBF769-ECEB-420A-B536-133B1D505C36}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{761F6A83-F007-49E4-8EAC-CDB6808EF06F}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{76C45B18-A29E-43EA-AAF8-AF55C2E1AE17}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7CD74AFF-3433-4E34-92E2-D98DFDB30754}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{96EF404C-24C7-43D0-9096-4CCC8BB7CCAC}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{97720195-206A-42AE-8E65-260B9BA5589F}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{97D69524-BB57-4185-9C7F-5F05593B771A}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{986F7A5A-9676-47E1-8642-F41F8C3FCF82}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B18788A4-92BD-440E-A4D1-380C36531119}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{459DD0F7-0D55-D3DC-67BC-E6BE37E9D762}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{81017EA9-9AA8-4A6A-9734-7AF40E7D593F}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{136493B6-9DBF-4FBF-B1FC-B084E41C3B8A}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{621BD33A-EFC5-4236-922C-8E9B5C8683B9}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9B1F55CE-B598-4C5E-AC17-5629D33867B5}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{CC1B7AAA-D168-48FC-8B96-5B800C6A09DC}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{CEBB50BD-95A5-40F1-B649-A90C7EBBFAF1}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{EF1F5D94-5D0C-4501-81D1-DB9A94E5D66B}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
[-] Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID [{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}]
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
[-] Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
[-] Key Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
[-] Key Deleted : HKU\.DEFAULT\Software\Avg Secure Update
[-] Key Deleted : HKCU\Software\Conduit
[-] Key Deleted : HKCU\Software\Avg Secure Update
[-] Key Deleted : HKCU\Software\Yahoo\Companion
[-] Key Deleted : HKCU\Software\Yahoo\YFriendsBar
[-] Key Deleted : HKCU\Software\AppDataLow\Toolbar
[-] Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
[-] Key Deleted : HKCU\Software\AppDataLow\Software\Yahoo\Companion
[-] Key Deleted : HKLM\SOFTWARE\Conduit
[-] Key Deleted : HKLM\SOFTWARE\Yahoo\Companion
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\DigitalSite
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Yahoo! Toolbar
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Yahoo! Companion
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ReadingFanatic_6xbar Uninstall Firefox
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ReadingFanatic_6xbar Uninstall Internet Explorer
[!] Key Not Deleted : [x64] HKCU\Software\Conduit
[!] Key Not Deleted : [x64] HKCU\Software\Avg Secure Update
[!] Key Not Deleted : [x64] HKCU\Software\Yahoo\Companion
[!] Key Not Deleted : [x64] HKCU\Software\Yahoo\YFriendsBar
[!] Key Not Deleted : HKU\S-1-5-21-1397430248-1638743130-1423312229-1001\Software\AppDataLow\Software\Conduit
[!] Key Not Deleted : HKU\S-1-5-21-1397430248-1638743130-1423312229-1001\Software\AppDataLow\Software\Yahoo\Companion
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0809851D-6B6B-49C8-93A3-D43B32E2A276}
[!] Key Not Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0809851D-6B6B-49C8-93A3-D43B32E2A276}
[!] Key Not Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0809851D-6B6B-49C8-93A3-D43B32E2A276}
[!] Key Not Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0809851D-6B6B-49C8-93A3-D43B32E2A276}
[!] Key Not Deleted : HKU\S-1-5-21-1397430248-1638743130-1423312229-1001\Software\Microsoft\Internet Explorer\SearchScopes\{0809851D-6B6B-49C8-93A3-D43B32E2A276}
[!] Key Not Deleted : HKU\S-1-5-21-1397430248-1638743130-1423312229-1001\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}

***** [ Web browsers ] *****

[-] [C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : aol.com
[-] [C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask.com
[-] [C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : trovi.search
[-] [C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : search.tb.ask.com
[-] [C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : askws
[-] [C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Startup_URLs] Deleted : hxxp://search.conduit.com/?gd=&ctid=CT3314759&octid=EB_ORIGINAL_CTID&ISID=M5FED62B2-00D1-4D45-932C-50F0C616FD1B&SearchSource=55&CUI=&UM=5&UP=SP0605FD17-DACB-4A01-B866-40D56C663187&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=
[-] [C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Deleted : booedmolknjekdopkepjjeckmjkdpfgl
[-] [C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Deleted : flpcjncodpafbgdpnkljologafpionhb
[-] [C:\Users\Jessica\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Homepage] Deleted : hxxp://search.conduit.com/?gd=&ctid=CT3314759&octid=EB_ORIGINAL_CTID&ISID=M5FED62B2-00D1-4D45-932C-50F0C616FD1B&SearchSource=55&CUI=&UM=5&UP=SP0605FD17-DACB-4A01-B866-40D56C663187&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=&SSPV=

*************************

:: Winsock settings cleared

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [12727 bytes] ##########





JUNKWARE REMOVAL TOOL

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 7.6.0 (08.31.2015:1)
OS: Windows 7 Home Premium x64
Ran by Jessica on Tue 09/08/2015 at 22:38:21.73
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Tasks

Successfully deleted: [Task] C:\Windows\system32\tasks\CapSvcInst



~~~ Registry Values

Successfully deleted: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{604BC32A-9680-40D1-9AC6-E06B23A1BA4C}
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-19\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-20\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-21-1397430248-1638743130-1423312229-1001\Software\Microsoft\Internet Explorer\Main\\Start Page



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{ABD3B5E1-B268-407B-A150-2641DAB8D898}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\ReadingFanatic_6x.DynamicBarButton
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\ReadingFanatic_6x.DynamicBarButton.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\ReadingFanatic_6x.HTMLMenu
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\ReadingFanatic_6x.HTMLMenu.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\ReadingFanatic_6x.HTMLPanel
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\ReadingFanatic_6x.HTMLPanel.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\ReadingFanatic_6x.Radio
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\ReadingFanatic_6x.Radio.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\ReadingFanatic_6x.RadioSettings
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\ReadingFanatic_6x.RadioSettings.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\ReadingFanatic_6x.SettingsPlugin
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\ReadingFanatic_6x.SettingsPlugin.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\ReadingFanatic_6x.ThirdPartyInstaller
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\ReadingFanatic_6x.ThirdPartyInstaller.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\ReadingFanatic_6x.ToolbarProtector
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\ReadingFanatic_6x.ToolbarProtector.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ABD3B5E1-B268-407B-A150-2641DAB8D898}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\{ABD3B5E1-B268-407B-A150-2641DAB8D898}



~~~ Files



~~~ Folders

Successfully deleted: [Folder] C:\Program Files (x86)\Common Files\homepage protection



~~~ Chrome


[C:\Users\Jessica\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - default search provider reset

[C:\Users\Jessica\Appdata\Local\Google\Chrome\User Data\Default\Preferences] - Extensions Deleted:

[C:\Users\Jessica\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - default search provider reset

[C:\Users\Jessica\Appdata\Local\Google\Chrome\User Data\Default\Secure Preferences] - Extensions Deleted:
[]





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 09/08/2015 at 22:45:22.32
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

#8 Broni

Broni

    The Coolest BC Computer


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Posted 09 September 2015 - 06:09 PM

Update your Java version here: http://www.java.com/en/download/manual.jsp
Alternate download: http://www.filehippo.com/search?q=java

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.

 

================================

 

Your computer is clean p3879546.jpg

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download 51a5ce45263de-delfix.pngDelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create registry backup
  • Purge System Restore
  • Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#9 Captain_Chicken

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Posted 28 September 2015 - 08:44 PM

I noticed in the first log you have windows defender turned off. Did you do this?

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