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Critical new BIOS update?


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22 replies to this topic

#1 saluqi

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Posted 02 September 2015 - 05:41 PM

Dell Inspiron 15 laptop, about 2 years old, running Win 8.0 - getting a popup that says a critical new BIOS update is available.  Is this legit?



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#2 CKing123

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Posted 02 September 2015 - 05:46 PM

Usually you should not update the BIOS, because if your computer shuts down, etc then your computer will not boot at all, and its pretty hard to fix it like that

 

That is why you should only update BIOS if you are having problems with it (usually updates can fix issues and introduce new issues)


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#3 cmptrgy

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Posted 02 September 2015 - 05:55 PM

I'm wouldn't trust the popup you mention

 

You might want to consider upgrading to Windows 8.1

Service pack support for Windows 8.0 end date Jan 12, 2016

https://support.microsoft.com/en-gb/lifecycle/search/default.aspx?alpha=windows%208



#4 Aura

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Posted 02 September 2015 - 05:56 PM

Depending on what process launched the message, this is legitimate. And yes, this is a critical update for Dell laptops, issued by the Department of Homeland Security.

https://web.nvd.nist.gov/view/vuln/detail?vulnId=CVE-2015-2890

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#5 cmptrgy

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Posted 02 September 2015 - 06:02 PM

Wow Aura that's a good one



#6 Aura

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Posted 02 September 2015 - 06:03 PM

All the credits goes to Digerati who posted it over at Sysnative.

http://www.sysnative.com/forums/hardware/16186-attention-dell-owners.html

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#7 CKing123

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Posted 02 September 2015 - 06:03 PM

Alright, since it fixes a security flaw, you should update your BIOS, but make sure your computer does not go to sleep or shuts down.


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#8 Aura

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Posted 02 September 2015 - 06:06 PM

Basically, you should have your A/C adapter plugged in (even there, the BIOS will not update otherwise) and make sure to not restart the computer and not touch it during the process. Then you'll be fine.

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#9 saluqi

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Posted 02 September 2015 - 10:57 PM

OK, duly noted.

 

I plan to update to 8.1 - this is the machine I was unable to update long ago, discussed in this forum at the time, I think it turned out that Avast! Internet Security was what prevented the update.  Then want to update to Windows 10 fairly soon thereafter.

 

Am I correct in thinking I should update the BIOS before upgrading to 8.1?

 

Curiously enough I have not seen that update notice on my other laptop, the one at home, also still running 8.0?  They were bought at the same time, I think August 2013.

 

FWIW I am writing this on the home laptop; my original post was written on the office one.



#10 Aura

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Posted 03 September 2015 - 05:29 AM

What is the brand and model of your other laptop? Also, do you know which program launched that warning? And I would update the BIOS under the version of Windows the updater is for. If it says Windows 8, do it right now, if it says Windows 8.1, wait until you're on Windows 8.1.

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#11 saluqi

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Posted 03 September 2015 - 12:35 PM

Both laptops are Dell Inspiron 15, bought at COSTCO on the same day.  The one in the office (the one with the popup) has an Intel i3 processor, 4 GB of RAM, 500 GB HDD.  The one at home (no popup so far) has an i7 processor, 12 GB of RAM, 1 TB HDD.  Both have Intel integrated graphics.  The one in the office is connected to the Internet via WiFi through our Cisco router.  The one at home is connected directly to the router (newer, but similar CIsco) by a cable.

 

I don't know what program is providing the popup.  So far it has appeared twice, with several days between.  The first time it left an icon on the taskbar for a while.  The second time it did not.  I'm not sure how to search the history to find where it came from?

 

To the best of my recollection the popup did not mention a version of Windows.



#12 Aura

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Posted 03 September 2015 - 12:37 PM

Alright, let's get a bit more information and then I'll link you to the BIOS update.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Right-click on MiniToolBox.exe and select Spcusrh.pngRun as Administrator;
  • Check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
      Yjt97o0.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#13 saluqi

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Posted 03 September 2015 - 02:27 PM

MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Alpaugh water (administrator) on 03-09-2015 at 12:21:50
Running from "C:\Users\Alpaugh water\Desktop"
Microsoft Windows 8  (X64)
Model: Inspiron 3521 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/01/2015 09:16:25 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80070005
 
Error: (08/28/2015 02:09:17 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_8935f06086091acc.manifest.
 
Error: (08/28/2015 01:31:02 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_8935f06086091acc.manifest.
 
Error: (08/28/2015 12:13:16 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_8935f06086091acc.manifest.
 
Error: (08/28/2015 12:13:16 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_8935f06086091acc.manifest.
 
Error: (08/28/2015 12:13:10 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_8935f06086091acc.manifest.
 
Error: (08/28/2015 12:13:00 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_8935f06086091acc.manifest.
 
Error: (08/28/2015 10:54:37 AM) (Source: Application Error) (User: )
Description: Faulting application name: delegate_execute.exe, version: 44.0.2403.157, time stamp: 0x55d2960d
Faulting module name: delegate_execute.exe, version: 44.0.2403.157, time stamp: 0x55d2960d
Exception code: 0x80000003
Fault offset: 0x0000851f
Faulting process id: 0x1cb8
Faulting application start time: 0xdelegate_execute.exe0
Faulting application path: delegate_execute.exe1
Faulting module path: delegate_execute.exe2
Report Id: delegate_execute.exe3
Faulting package full name: delegate_execute.exe4
Faulting package-relative application ID: delegate_execute.exe5
 
Error: (08/27/2015 04:46:58 PM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.
 
 
Details:
The specified object cannot be found. Specify the name of an existing object.  (HRESULT : 0x80040d06) (0x80040d06)
 
Error: (08/27/2015 04:46:58 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.
 
Context: Windows Application
 
 
Details:
The specified object cannot be found. Specify the name of an existing object.  (HRESULT : 0x80040d06) (0x80040d06)
 
 
System errors:
=============
Error: (09/03/2015 10:19:22 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070103: Intel Corporation - Storage Controller - Intel® 7 Series Chipset Family SATA AHCI Controller.
 
Error: (09/02/2015 12:04:27 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070103: Intel Corporation - Storage Controller - Intel® 7 Series Chipset Family SATA AHCI Controller.
 
Error: (09/01/2015 10:51:17 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070103: Intel Corporation - Storage Controller - Intel® 7 Series Chipset Family SATA AHCI Controller.
 
Error: (08/31/2015 10:02:22 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070103: Intel Corporation - Storage Controller - Intel® 7 Series Chipset Family SATA AHCI Controller.
 
Error: (08/28/2015 12:35:35 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070103: Intel Corporation - Storage Controller - Intel® 7 Series Chipset Family SATA AHCI Controller.
 
Error: (08/28/2015 12:14:14 PM) (Source: Service Control Manager) (User: )
Description: The eapihdrv service failed to start due to the following error: 
%%1275
 
Error: (08/28/2015 12:14:14 PM) (Source: Application Popup) (User: )
Description: \??\C:\Users\ALPAUG~1\AppData\Local\Temp\ehdrv.sys
 
Error: (08/28/2015 12:14:13 PM) (Source: Service Control Manager) (User: )
Description: The eapihdrv service failed to start due to the following error: 
%%1275
 
Error: (08/28/2015 12:14:13 PM) (Source: Application Popup) (User: )
Description: \??\C:\Users\ALPAUG~1\AppData\Local\Temp\ehdrv.sys
 
Error: (08/28/2015 12:14:13 PM) (Source: Service Control Manager) (User: )
Description: The eapihdrv service failed to start due to the following error: 
%%1275
 
 
Microsoft Office Sessions:
=========================
Error: (09/01/2015 09:16:25 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80070005
 
Error: (08/28/2015 02:09:17 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_8935f06086091acc.manifestC:\Users\Alpaugh water\Downloads\esetsmartinstaller_enu.exe
 
Error: (08/28/2015 01:31:02 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_8935f06086091acc.manifestc:\users\alpaugh water\downloads\esetsmartinstaller_enu.exe
 
Error: (08/28/2015 12:13:16 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_8935f06086091acc.manifestC:\Users\Alpaugh water\Downloads\esetsmartinstaller_enu.exe
 
Error: (08/28/2015 12:13:16 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_8935f06086091acc.manifestC:\Users\Alpaugh water\Downloads\esetsmartinstaller_enu.exe
 
Error: (08/28/2015 12:13:10 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_8935f06086091acc.manifestC:\Users\Alpaugh water\Downloads\esetsmartinstaller_enu.exe
 
Error: (08/28/2015 12:13:00 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_4188b989718cf1c6.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.17359_none_8935f06086091acc.manifestC:\Users\Alpaugh water\Downloads\esetsmartinstaller_enu.exe
 
Error: (08/28/2015 10:54:37 AM) (Source: Application Error)(User: )
Description: delegate_execute.exe44.0.2403.15755d2960ddelegate_execute.exe44.0.2403.15755d2960d800000030000851f1cb801d0e1ba79cd2c08C:\Program Files (x86)\Google\Chrome\Application\44.0.2403.157\delegate_execute.exeC:\Program Files (x86)\Google\Chrome\Application\44.0.2403.157\delegate_execute.exed882dd5c-4dad-11e5-becb-bc8556b45e38
 
Error: (08/27/2015 04:46:58 PM) (Source: Windows Search Service)(User: )
Description: 
Details:
The specified object cannot be found. Specify the name of an existing object.  (HRESULT : 0x80040d06) (0x80040d06)
 
Error: (08/27/2015 04:46:58 PM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application
 
 
Details:
The specified object cannot be found. Specify the name of an existing object.  (HRESULT : 0x80040d06) (0x80040d06)
 
 
=========================== Installed Programs ============================
 
Adobe Reader XI (11.0.12) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.12 - Adobe Systems Incorporated)
Avast Internet Security (HKLM-x32\...\Avast) (Version: 10.3.2225 - AVAST Software)
CCleaner (HKLM\...\CCleaner) (Version: 5.09 - Piriform)
Cisco WebEx Meetings (HKLM-x32\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
Citrix Online Launcher (HKLM-x32\...\{6740FE60-43C1-4D15-8C4A-001624134B14}) (Version: 1.0.312 - Citrix)
Classic Shell (HKLM\...\{E289B7DD-6732-4333-A47A-75A145D23EE3}) (Version: 4.2.4 - IvoSoft)
CyberLink Media Suite Essentials (HKLM-x32\...\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 10.0 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Backup and Recovery - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 1.6.1.1 - Dell Inc.)
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.6.1.1 - Dell Inc.)
Dell Data Vault (HKLM\...\{2E55EEFD-2162-4A7D-9158-EDB0305603A6}) (Version: 4.2.2.0 - Dell Inc.) Hidden
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.1.6664.10 - Dell)
Dell SupportAssistAgent (HKLM-x32\...\{287348C8-8B47-4C36-AF28-441A3B7D8722}) (Version: 1.0.3.60494 - Dell)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 18.0.1.0 - Synaptics Incorporated)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Dell Inc.)
Dropbox (HKCU\...\Dropbox) (Version: 2.6.24 - Dropbox, Inc.)
ENE CIR Receiver Driver (HKLM\...\9201E5BD02AE4540AF31E8A23F8E4A0A8FEFB31C) (Version: 2.7.4.3 - ENE)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 44.0.2403.157 - Google Inc.)
Google Earth (HKLM-x32\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.13 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GoToMeeting 7.2.4.3215 (HKCU\...\GoToMeeting) (Version: 7.2.4.3215 - CitrixOnline)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.2867 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.7.0.1013 - Intel Corporation)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.38 - Irfan Skiljan)
Malwarebytes Anti-Malware version 2.1.8.1057 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.8.1057 - Malwarebytes Corporation)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.3.188.0 - Microsoft Corporation)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4745.1002 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{5BABDA39-61CF-41EE-992D-4054B6649A9B}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{ED6C77F9-4D7E-447C-9EC0-9A212D075535}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4745.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4745.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4745.1002 - Microsoft Corporation) Hidden
PocketCloud (HKLM-x32\...\{AAF1E996-6AE6-4684-88A8-41F4E98E2899}) (Version: 2.6.21 - Wyse Technology)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.0.218 - Qualcomm Atheros Communications)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.15.018 - Dell Inc.)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.3.273.37 - Realtek Semiconductor Corp.)
Realtek Card Reader (HKLM-x32\...\{F0A8BF4A-972F-41E0-9800-1EFE3BF28266}) (Version: 6.2.9200.39045 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6788 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader Software (HKLM-x32\...\{DC24971E-1946-445D-8A82-CE685433FA7D}) (Version:  - )
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
SpywareBlaster 5.2 (HKLM-x32\...\SpywareBlaster_is1) (Version: 5.2.0 - BrightFort LLC)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Windows Driver Package - Intel System  (10/05/2012 9.3.0.1025) (HKLM\...\E7B98C2828F3C31E78B2C9A76FBE608F4FEAC106) (Version: 10/05/2012 9.3.0.1025 - Intel)
Windows Driver Package - Intel System  (11/01/2012 9.3.0.1026) (HKLM\...\313D564779CBE3AB8B9BE19D959E7674440478F1) (Version: 11/01/2012 9.3.0.1026 - Intel)
Windows Driver Package - Intel USB  (10/05/2012 9.3.0.1025) (HKLM\...\9798D0FCBDB5B9FED39F9B97EB0C2C1DE212302D) (Version: 10/05/2012 9.3.0.1025 - Intel)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
WinPatrol (HKLM-x32\...\{6A206A04-6BC1-411B-AA04-4E52EDEEADF2}) (Version: 33.6.2015.18 - Ruiware)
 
**** End of log ****


#14 Aura

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Posted 03 September 2015 - 02:32 PM

Here's the latest BIOS update for your laptop model, for Windows 8.

http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=3T28M

It was last updated on August 27th, so pretty recent.

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#15 saluqi

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Posted 03 September 2015 - 04:13 PM

Thanks!  Do I understand correctly that this is the appropriate update for the office laptop (Inspiron 3521), and that it will need a different one for the one at home?  They are both "Inspiron 15" but AFAIK different model numbers.  I suppose this will become self-evident when I go to the Dell support site.






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