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update.exe seems to run randomly once a day, high CPU and memory usage


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#1 Imbajoe

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Posted 02 September 2015 - 12:26 PM

Hello, I am hoping to find out my computer is infected with something harmful.

I am using a quite newly installed Windows 7 64-bit OS (about 3 weeks old). I've been noticing about once per day, my computer will feel a bit sluggish, and when I check Task Manager there is a process called update.exe running under no User Name. It often is maxing out one of my cores (25 CPU usage) and uses a lot of memory (last time I saw the program run, it kept rising and peaked to about 300k). When I attempt to right click the process and select Open File Location, nothing happens. I do not recall if it had a Description. I would estimate it runs for 15-40 seconds before leaving.

 

I have attempted to search for the process name on google, but it seems to be a very common name and thus I am getting too many conflicting reports about what the process is.

 

Thank you for any help!



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#2 buddy215

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Posted 02 September 2015 - 01:03 PM

It's adware and the programs below will get rid of it and other junk.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

 

Download Malwarebytes' Anti-Malware from Here 
Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message

 

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • Eset will not leave a report if no malicious items were found and removed.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Imbajoe

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Posted 02 September 2015 - 02:35 PM

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 9/2/2015
Scan Time: 11:15 AM
Logfile: Malwarebytes.txt
Administrator: Yes

Version: 2.1.8.1057
Malware Database: v2015.09.02.07
Rootkit Database: v2015.08.16.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Eric

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 341689
Time Elapsed: 10 min, 10 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

 

 

 

# AdwCleaner v5.005 - Logfile created 02/09/2015 at 11:32:49
# Updated 31/08/2015 by Xplode
# Database : 2015-08-31.2 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Eric - ERIC-PC
# Running from : C:\Users\Eric\Desktop\AdwCleaner.exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****


***** [ Files ] *****

[-] File Deleted : C:\Program Files (x86)\Mozilla Firefox\browser\searchplugins\yahoo.xml

***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****

[-] Key Deleted : HKCU\Software\distromatic
[!] Key Not Deleted : [x64] HKCU\Software\distromatic

***** [ Web browsers ] *****


*************************

:: Winsock settings cleared

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [805 bytes] ##########
 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 7.6.0 (08.31.2015:1)
OS: Windows 7 Home Premium x64
Ran by Eric on Wed 09/02/2015 at 11:37:26.75
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Tasks



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ FireFox

Emptied folder: C:\Users\Eric\AppData\Roaming\mozilla\firefox\profiles\17btsiwj.default\minidumps [1 files]





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 09/02/2015 at 11:39:11.17
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

 

I ran the ESETOnline Scanner through the ESET Smart Installer download, and after it finished I didn't see anywhere to click List Threats. The scan indicated that nothing was found.



#4 buddy215

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Posted 02 September 2015 - 03:14 PM

Post the three lists mentioned below using CCleaner:

 

Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups and at the top tabs for each browser and Scheduled Tasks.

At the bottom right of that page you will see a button when clicked will allow you to Copy and Paste the list of Windows Startups and Scheduled Tasks into your next

post. Please do that.

 

Open CCleaner and click on Tools. Choose Uninstall. On that page you will see a list of programs installed on your computer and at the bottom right of that page you

will see a button when clicked will allow you to Copy and Paste that list in your next post. Please do that.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 Imbajoe

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Posted 02 September 2015 - 04:37 PM

WINDOWS STARTUPS

Yes    HKCU:Run    CCleaner Monitoring    Piriform Ltd    "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
No    HKCU:Run    Skype    Skype Technologies S.A.    "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
Yes    HKCU:Run    Steam    Valve Corporation    "C:\Program Files (x86)\Steam\steam.exe" -silent
Yes    HKLM:Run    avgnt    Avira Operations GmbH & Co. KG    "C:\Program Files (x86)\Avira\Antivirus\avgnt.exe" /min
Yes    HKLM:Run    Avira SystrayStartTrigger    Avira Operations GmbH & Co. KG    C:\Program Files (x86)\Avira\Launcher\Avira.SystrayStartTrigger.exe
Yes    HKLM:Run    Cmaudio8788    Microsoft Corporation    C:\Windows\syswow64\RunDll32.exe C:\Windows\Syswow64\cmicnfgp.dll,CMICtrlWnd
Yes    HKLM:Run    Cmaudio8788GX        C:\Windows\syswow64\HsMgr.exe Envoke
Yes    HKLM:Run    Cmaudio8788GX64        C:\Windows\system\HsMgr64.exe Envoke
Yes    HKLM:Run    Google Japanese Input Prelauncher    Google Inc.    "C:\Program Files (x86)\Google\Google Japanese Input\GoogleIMEJaBroker32.exe" --mode=prelaunch_processes
Yes    HKLM:Run    NetWorx    SoftPerfect    "C:\Program Files\NetWorx\networx.exe" /auto
No    Startup Common    Killer Network Manager.lnk    Flexera Software LLC    C:\Windows\Installer\{A32F7F52-0DC5-40EF-84BD-7D30CC20D157}\NetworkManager.exe_130C27D738F34C89BDDF21BCFD74B56D.exe -minimize
 

 

SCHEDULED TASKS

Yes    Task    Adobe Acrobat Update Task    Adobe Systems Incorporated    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
Yes    Task    CCleanerSkipUAC    Piriform Ltd    "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
Yes    Task    GoogleUpdateTaskMachineCore    Google Inc.    C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /c
Yes    Task    GoogleUpdateTaskMachineUA    Google Inc.    C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /ua /installsource scheduler
Yes    Task    MSIAfterburner    MICRO-STAR INTERNATIONAL CO., LTD.    C:\Program Files (x86)\MSI Afterburner\MSIAfterburner.exe /s
 

 

LIST OF PROGRAMS INSTALLED

7-Zip 9.20 (x64 edition)    Igor Pavlov    8/16/2015    4.53 MB    9.20.00.0
Adobe Acrobat Reader DC    Adobe Systems Incorporated    8/16/2015    186 MB    15.008.20082
Adobe Flash Player 18 NPAPI    Adobe Systems Incorporated    8/16/2015    17.8 MB    18.0.0.232
Anki        8/16/2015        
Avira Antivirus    Avira Operations GmbH & Co. KG    8/26/2015    280 MB    15.0.12.420
Avira Launcher    Avira Operations GmbH & Co. KG    8/17/2015    11.9 MB    1.1.44.15481
CCleaner    Piriform    9/2/2015        5.09
CPUID HWMonitor 1.28        8/16/2015    2.89 MB    
Dragon Age: Origins    BioWare    8/27/2015        
EPSON WorkForce 500 Series Printer Uninstall    SEIKO EPSON Corporation    8/31/2015        
Google 日本語入力    Google Inc.    9/2/2015    87.1 MB    2.17.2267.0
H1Z1    Daybreak Games    8/30/2015        
Hi-Rez Studios Authenticate and Update Service    Hi-Rez Studios    8/31/2015        3.0.0.0
IrfanView (remove only)    Irfan Skiljan    8/18/2015    3.00 MB    4.40
Microsoft .NET Framework 4.5.2    Microsoft Corporation    8/21/2015    38.8 MB    4.5.51209
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161    Microsoft Corporation    8/30/2015    788 KB    9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161    Microsoft Corporation    8/30/2015    600 KB    9.0.30729.6161
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219    Microsoft Corporation    8/16/2015    13.8 MB    10.0.40219
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219    Microsoft Corporation    8/16/2015    11.1 MB    10.0.40219
Mozilla Firefox 38.2.1 ESR (x86 en-US)    Mozilla    8/29/2015    82.8 MB    38.2.1
Mozilla Maintenance Service    Mozilla    8/16/2015    251 KB    38.2.0
MSI Afterburner 4.1.1    MSI Co., LTD    8/30/2015        4.1.1
NetWorx 5.4.1    Softperfect    8/31/2015    8.57 MB    
NVIDIA 3D Vision Controller Driver 344.75    NVIDIA Corporation    8/16/2015        344.75
NVIDIA 3D Vision Driver 344.75    NVIDIA Corporation    8/17/2015        344.75
NVIDIA Graphics Driver 344.75    NVIDIA Corporation    8/17/2015        344.75
NVIDIA HD Audio Driver 1.3.32.1    NVIDIA Corporation    8/17/2015        1.3.32.1
NVIDIA PhysX System Software 9.14.0702    NVIDIA Corporation    8/16/2015        9.14.0702
OpenAL        8/18/2015        
paint.net    dotPDN LLC    8/21/2015    26.4 MB    4.0.6
Path of Exile    Grinding Gear Games    8/18/2015    15.6 MB    2.0.1.45372
Qualcomm Atheros Killer Performance Suite    Qualcomm Atheros    8/16/2015        1.1.47.1058
RivaTuner Statistics Server 6.3.0    Unwinder    8/30/2015        6.3.0
Rocket League    Psyonix    8/27/2015        
Skype™ 7.8    Skype Technologies S.A.    8/29/2015    71.1 MB    7.8.102
Steam    Valve Corporation    8/16/2015        2.10.91.91
Tribes Ascend    Hi-Rez Studios    8/31/2015        1.0.1268.1
UNi Xonar Audio Driver        8/18/2015        
 



#6 buddy215

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Posted 02 September 2015 - 05:29 PM

I expected to see update.exe in Tasks as I have seen before. You have a program recently installed....Hi-Rez Studios Authenticate and Update Service    Hi-Rez Studios    8/31/2015        3.0.0.0

that may be the culprit. Looking on the web, it doesn't appear to be all that useful or needed. Suggest you uninstall it and let me know if that solved the issue.

 

Suggest you Disable these tasks: Use CCleaner by clicking on each item to highlight and then choosing Disable on the right

Yes    Task    Adobe Acrobat Update Task    Adobe Systems Incorporated    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
Yes    Task    CCleanerSkipUAC    Piriform Ltd    "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
Yes    Task    GoogleUpdateTaskMachineCore    Google Inc.    C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /c
Yes    Task    GoogleUpdateTaskMachineUA    Google Inc.    C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /ua /installsource scheduler


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#7 Imbajoe

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Posted 02 September 2015 - 05:35 PM

Thank you for your help. I did those things and will be vigilant to see if update.exe pops up again.



#8 buddy215

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Posted 02 September 2015 - 05:40 PM

You're welcome...but be sure to let me know if the issue still exists...thanks


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#9 Imbajoe

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Posted 04 September 2015 - 11:13 AM

Hello again, I was using my computer this morning when I noticed the like Windows 7 circle spinning near my cursor. I checked Task Manager and update.exe was running, two of them infact, although only one seemed to be heavily using system resources.

 

ZC5p5Bb.png



#10 buddy215

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Posted 04 September 2015 - 12:28 PM

updrgui.exe is known as Avira Free Antivirus, it also has the following name Avira Antivirus Premium 2012 or Avira Internet Security 2012 or Avira Professional.

 

The other one update.exe....I can't say for sure except I'm pretty darn sure its not wanted. So, it's time to start a new topic.

 

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#11 Imbajoe

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Posted 04 September 2015 - 01:07 PM

When I try to Post New Thread in the Virus, Trojan, Spyware, and Malware Removal Logs, I get the message "You do not have permission for that action."



#12 buddy215

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Posted 04 September 2015 - 01:17 PM

Sounds like you are trying to post in someone else's topic. Be sure to choose  Start New Topic....and that you are logged in...as you are now.


Edited by buddy215, 04 September 2015 - 01:18 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#13 Imbajoe

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Posted 04 September 2015 - 01:28 PM

Here's what I'm getting

v8xm3x0.png

 

Then when I click Post New Topic,

4blMzwa.png



#14 buddy215

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Posted 04 September 2015 - 02:00 PM

Try posting without the image....just your brief description of the problem and the FRST scan results.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#15 Imbajoe

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Posted 04 September 2015 - 02:08 PM

Tried posting it without the image, no avail. Still getting a message saying I don't have the permissions.






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