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Contact Center Solution

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#1 Ehsan48


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  • Local time:08:51 PM

Posted 02 September 2015 - 02:58 AM

Hello Guys, 
Anyone familiar with the Contact Center Solution? What's the difference between Call Center and Contact Center ? 
I need to know how well it cover the following features:
-Monitoring agents activities
-Statistical Reports of the agent's performance.
I also searched on internet, I find this company, does anyone heard about them? http://centiumsoft.com/
Any advice, direction or suggestion will be appreciated.

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