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Unknown Problem - Win7 64-bit


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#1 VeritasQuo

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Posted 01 September 2015 - 11:07 PM

    I am having an issue with a computer I built myself. I believe it's a software issue. When I finished building the computer, I used an unregistered version of Windows 7 OS, 32-bit which worked absolutely great. When I decided to get a legit copy of Win7, I checked on the Windows site to see if my computer was compatible with a 64-bit version, and it said it was. I bought a Win7 64-bit OEM off of Amazon and installed it (not an upgrade, a complete system wipe was required).
    The problem my computer is suffering is hard to explain and kind of specific. When I click on a field on certain programs (could be a tab, a drop-down menu, a comment box, or a search bar, for instance), no other fields will respond to a click unless I minimize and maximize the window. I have to minimize and maximize every time I click a different field. This happens only with certain programs, and I noticed especially among programs that use their own custom window skin/title bar (as in, the minimize button, restore button and close button on the window seem to be modified). I will try to post a YouTube video of my problem for people to get a visual aid for what I'm talking about.
    Can anyone tell me what's wrong and how to fix it?

Additional info:

    This problem hardly occurs on my other user account. Both accounts have administrator privileges.
    I don't want to try to download Windows 10 until this is fixed, because  the Windows 10 download is an upgrade, and I'm worried whether it will lay a new OS over a faulty foundation without solving the problem.
    List of programs that don't operate properly: Raptr, DAZ Studio, Plays.tv, ZDL (for DOOM), Origin (from EA), Zune music player


Edited by VeritasQuo, 01 September 2015 - 11:20 PM.


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#2 hamluis

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Posted 02 September 2015 - 09:35 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 VeritasQuo

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Posted 13 March 2016 - 12:46 PM

Solved - for anyone suffering the same issue, it appears as though it stemmed from the original account I created when I first installed Windows 7 64-bit on my computer. I don't know the details, but I deleted the user account and replaced it with another which works perfectly on a Windows 10.


Edited by hamluis, 13 March 2016 - 07:32 PM.
Removed unnecessary quotebox - Hamluis.


#4 hamluis

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Posted 13 March 2016 - 07:32 PM

Glad you resolved it, thanks for letting us know.

 

Happy computing :).

 

Louis






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