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I can't download Chrome or adware removal. Am I infected??


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#1 nickyb1979

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Posted 01 September 2015 - 01:34 AM

Hi,

 

I have been trying to download Google Chrome to my laptop but with no success. I tried the "Alternate (offline) installer" as well but that didn't work. I looked online for solutions and one of them said I might have an virus. I tried to download some rootkit software but I can't do that either. I get as far as downloading the setup file but the set up won't complete. 

 

I recently installed Windows 10 and have had no problems with it. Also, I did have a virus recently but my anti-virus software (Norton and MBAM) appeared to have dealt with it.

 

Any ideas?

 

 



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#2 buddy215

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Posted 01 September 2015 - 09:37 AM

What was the malware found and removed by those programs? You should be able to find that info in their History/ scan logs.

 

Would you consider rolling back to your previous Windows OS? You can do that if you installed 10 less than 30 days ago and you haven't deleted the old OS files.

 

You can also try booting into safe mode and then attempt to download MBAM's latest update and scan using MBAM. Report what it finds.


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