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Ie And Firefox Shuts Down.


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#1 tiny1950

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Posted 15 July 2006 - 12:46 PM

I keep getting the message "IE/Firefox has encountered a problem and needs to shut down" on BOTH browsers. This started this week and also BEFORE I installed Firefox.
Any help out there? I've never had this happen so much ever!

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#2 Enthusiast

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Posted 15 July 2006 - 04:03 PM

Have you installed or uninstalled any hardware or software on your computer just before this started happening? (including updates - there were recent Windows Updates and a Firefox Update)?

#3 tiny1950

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Posted 15 July 2006 - 10:37 PM

I definately didn't uninstall Updates but I also haven't had my Updates from Microsoft or Forefox.
Should I check the websites and install them?

I don't think I uninstalled any programs either in the last week but I honestly can't remember!

#4 Enthusiast

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Posted 15 July 2006 - 10:43 PM

If you know exactly when the computer began malfunctioning use Windows System Restore to reset your system state to a date that preceeds the problem.

To use Windows System Restore:

start/programs/accessories/system tools/system restore

#5 tiny1950

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Posted 15 July 2006 - 10:48 PM

Thanks so much for your help. I'm on dial-up and have a package whereby I access the internet over weekends at a flat rate per dial-up and if I do a system restore now I will lose my connection. I will do it after the weekend and post back. I'll also check for my updates just before I log off.
Thanks a ton!

#6 tiny1950

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Posted 30 July 2006 - 03:10 AM

Please help! Someone gave me a link to solve my problem with Firefox but I can't find it now! I still get the message "Firefox has encountered a problem and needs to close".
This is now only happening in Firefox. I really want to use Firefox but I'm getting nowhere with it!

Edited by tiny1950, 30 July 2006 - 03:11 AM.


#7 Enthusiast

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Posted 30 July 2006 - 03:16 AM

Firefox had two recent updates, one just this week.
Update Firefox.

#8 tiny1950

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Posted 30 July 2006 - 05:07 AM

I've got the update but it's still doing it?

#9 ThorXP

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Posted 30 July 2006 - 07:13 AM

Un-install Firefox and then reboot and re-install Firefox. See how that works.

#10 tiny1950

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Posted 30 July 2006 - 07:26 AM

Ok thanks. I've done it so let's see what happens. So far so good.
Thanks for your help.

#11 tiny1950

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Posted 30 July 2006 - 12:42 PM

NOPE!! It's just kicked me out again!!! I give up!

#12 Enthusiast

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Posted 30 July 2006 - 12:46 PM

I think it's time we started looking for malware.

Run both Adaware and Spybot Search and Destroy from safe mode, updating each program’s malware definitions before you scan and allowing both to fix what they find.

If you do not already have these freeware aps installed on your computer, you can get them at the following sites:

*AdAware SE: http://www.majorgeeks.com/download506.html

*Spybot S&D: http://www.safer-networking.org/en/index.html

Following that that I suggest you post a “HijackThis” log for expert assistance with your malware infection.

Read the pinned post in our “HijackThis” forum,
here
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Carefully read and follow all directions explicitly.

Following instructions create a HJT log, and POST THE HJT LOG YOU CREATED IN OUR HJT FORUM – not in this forum,
at this link.
http://www.bleepingcomputer.com/forums/posthjtlog.html
Include the specs for your computer (ie, processor, amount of RAM, brand or motherboard, etc, and briefly describe the problem you are experiencing.)

Unless you are expert at editing the registry, Do not use the Hijack This program to try to fix anything by yourself as even what may seem to be a small mistake can render your operating system inoperable.
Some files when in the correct folder for them may be fine while in another may be malware hiding.


A member of our expert HJT Team will analyze your log, make recommendations and offer assistance, walking you through the complete repair process.

It may take a period of time to get a response to the log you posted because the members of our HJT Team are kept very busy.
Please be patient as this team is manned by volunteers. They will help you in order received as soon as possible.

NOTE
Once you have posted your HJT log, please DO NOT make any additional posts in the HJT forum thread you created until you get a response from a member of our HJT expert team, and do not make any changes to your system (changes, including any attempted repairs, will make your computer to be different than displayed in the log you posted and therefore make your log inaccurate).

The first criteria the HJT Team has when looking for logs that need replies are posts showing 0 replies. If you make an additional post, it will show as having 1 reply.
A team member, looking for a new log that requires help might well assume another HJT Team member is already assisting you and might not open the thread to respond.

So, post your HJT Log in our HJT Forum (not here in this forum) and wait for a response from a HJT team member.

#13 tiny1950

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Posted 30 July 2006 - 01:04 PM

Ok, I will print this out and follow it through. I'm only on the internet over weekends due to the high costs over here so it will take some time sorting this out.




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