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Windows has recovered from an unexpected shutdown


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#1 CenterPhilly

CenterPhilly

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Posted 31 August 2015 - 09:19 AM

I have a Dell Sudio Laptop 1749. For the past 2 weeks my laptop freezes at times for a matter of minutes. Each time I either start my laptop or wake it from sleeping, I get the following message: 

 

Problem signature:

  Problem Event Name:  BlueScreen

  OS Version:  6.1.7601.2.1.0.768.3

  Locale ID:  1033

 

Additional information about the problem:

  BCCode:  9f

  BCP1:  0000000000000003

  BCP2:  FFFFFA80048E4060

  BCP3:  FFFFF8000400E518

  BCP4:  FFFFFA8008EF9010

  OS Version:  6_1_7601

  Service Pack:  1_0

  Product:                768_1

 

I would appreciate any help. Thank you.



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#2 jhayz

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Posted 31 August 2015 - 10:03 PM

CenterPhilly, Welcome to the Bleeping Computer Community :welcome:

If there are latest created minidumps under C:\Windows\Minidump folder, please post the latest dmp logs (atleast 5) by :
Note : If dmp logs from minidump folder is not allowed due to security or admin permission problem, disable UAC control temporarily
or see this link.
> Highlight (holding ctrl key) and choosing the latest dmp logs by hitting enter or left mouse click.
> Right-click and choose send to desktop.
> When on desktop, highlight all dmp logs and right-click and send to compressed zipped folder.
> Upload and share the link by registering here https://www.box.com/
* minidumps log sample 010613 - 16676 -01.dmp -> 01 is for month - 06 for day - 13 is for year.
* If you use any 3rd party software such as Ccleaner, please uncheck the minidumps box so as not to remove the dump files next time.
 


Tekken
 





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