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windows 10 wont start


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#1 wickerman

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Posted 30 August 2015 - 07:28 AM

i had my pc on sleep when i came to start it  i got a blue screen with this message.

 

your pc ran into a  problem we will restart it for you.

 

next it says preparing auto repair.

 

then pc did not turn off correctly restarting your pc.

 

then it give you options to troubleshoot  click that and it says advanced options.

 

options,  system restore   / system image recovery/   start up repair,

 

command prompt/   start up settings/   go back to previous build.

 

i have tried all of the options but it wont let me do anything.

 

it just comes back to  your pc ran into a problem.

 

other than taking it back to the shop i dont know what to do    can anyone help   please.



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#2 xAnti_HerOx

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Posted 30 August 2015 - 08:17 AM

It sounds like you have pretty much exhausted all the recovery options. Sad thing with Win10 is that all the Recovery Tools are found within the Operating System. If the Operating System because damaged, it either prevents users from getting to the Recovery and/or Successfully Performing them.

 

Assuming that the Hard Drive is not damaged and not the source of this issue. I would recommend probably starting from scratch and performing a Clean Operating System Install. 


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#3 wickerman

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Posted 31 August 2015 - 01:08 AM

Thanks  

xAnti_HerOx 

 

how can i do that if i cant get into the system.i ask because i am not the best on these machines but i will have a go.

i have tried putting in a windows 7 disc but nothing happens the screen dosn,t change.so now what.

 

thanks for your help 



#4 xAnti_HerOx

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Posted 31 August 2015 - 11:46 AM

No Problem!!! 

 

You will want to try Booting into the "Boot Menu" and Select "CD/DVD Drive" 

Information Regarding How To Load the Boot Menu Can be Found > HERE <

 

Once Loaded You May be Prompted to "Press Any Key to Boot From CD ..... " 

 

The Setup Wizard Should Then Open, From there You can Follow the Steps Listed > HERE <

I would recommend a Custom Install and Format, but you can also Not Format the Drive as well. 

 

Good Luck!!! Please Keep Us Posted!! 


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#5 wickerman

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Posted 02 September 2015 - 07:34 AM

First of all THANKS to all of you for trying to help. Has I said I could not get on the computer to try anything it wouldn't' even let me put a disc or a flash drive in.
I was hoping I could reload my windows 7 disc but no go . I finished up having to take it back to the shop I bought it from and they sorted it .just got it back .

once again thanks to you all.




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