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Intermittent blackscreen crashes, even after clean reinstall


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#1 dan_the_bloke

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Posted 29 August 2015 - 04:27 PM

Hi there,

I was on Windows 7 - 64bit, and got the free upgrade to Windows 10 PRO at the same time as updating my graphics card (7870 to R9 390).

But at random intervals, without any prompting, the screen will just go black and the computer completely unresponsive. It varies in time between crashes, from a few hours, to up to 4 in an hour. I have to hard reset after every one.

I tried to use the windows reset function but got stuck on an inaccessible_boot_device error so I decided to do a clean install with a bootable DVD, but the issue returned the same day.

 

I can't spot anything in the event viewer that happens just before the crashes and it can crash when I'm not actively using the computer.

Ive run error checking on my SSD, and that came out fine. I have all of the latest GPU and chipset drivers. I ran memtest for 8 hours with no errors. The Crucial SMART tools report my SSD is in good health.

 

SFC /scannow gives:

"Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios."

 

Running DISM.exe scanhealth gives:

"The component store is repairable.
The operation completed successfully."

 

Then Restorehealth gives:

"Error: 0x800f081f
The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077"

 

Ive found some dump files in the LiveKernelReports/WATCHDOG folder that seem to occur every few blackscreen crashes, but not all (included in perfmon.zip). They point to the Atikmpag.sys driver, but the AMD video drivers were installed on a fresh system, so it shouldnt have any issues with previous installs.

 

Im just completely lost as to what to do next because unlike bluescreens, it doesnt leave any sort of dump or error other than "the previous shutdown was unexpected".

 

Any help at all would be really really appreciated.

Thanks

 

OS:

Windows 10 Pro (64-bit)

Upgraded from Win 7

Clean reinstall after upgrade

 

Specs:

Intel i5-4670k

ASUS Z97-A

MSI R9 390

Enermax Triathlor 750W PSU

120GB Crucial SSD (boot drive)

2TB Seagate HDD (storage)

Attached Files



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#2 usasma

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Posted 30 August 2015 - 05:20 AM

The memory dumps that you placed in the perfmon folder are typically due to video drivers - so I rarely ask for them.

They don't reveal anything exceptional, so I'm not going to post the results.

 

 

Will post more this afternoon (eastern time in the US), just wanted you to know that I was working on this.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 dan_the_bloke

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Posted 30 August 2015 - 08:56 AM

I see, but they are the only dump files I get. The one BSOD that will have been picked up by the tools was a forced one by the WhoCrashed app to check that memory dumps are set up correctly.

To test if it is an issue with the drivers, I uninstalled them via this method. However, even running without any drivers installed, I got another blackscreen error which left a dump file in livekernelreports, which somehow still pointed to atikmpag.sys.

I checked device manager and its still picking up AMD installed drivers for the R9 390:

Attached File  Capture.PNG   51.86KB   0 downloads

15.20.1062.1004 is the current display driver, so it clearly hasn't uninstalled.

Can you think why it did not work or if this could be the cause of the problems?

 

Thanks a lot for your help, I really appreciate it



#4 usasma

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Posted 30 August 2015 - 05:03 PM

Iposted this without seeing your last post.  I'll respond to the latest post in another post of my own.

 

Missing the systeminfo.txt report.  Please rerun the Sysnative app and upload the systeminfo.txt report (it may have to be zipped).

 

You have a 0xDEADDEAD memory dump.  These are usually caused by making changes to the registry to cause a BSOD.  Have you done anything like this?  There are hints that this might belong to a program from WhoCrashed that's designed to crash the system.

 

MSI Afterburner and Riva Tuner (along with EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

Please look at the older drivers in the listing below and see about updating or removing them.  Be careful if removing, you may break the system - so make System Restore points and don't delete anything (rename instead)

 

Beyond that, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Sat Aug 22 12:18:37.928 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082215-6281-01.dmp]
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
Built by: [B]1024[/B]0.16431.amd64fre.th1.150810-2333
System Uptime:[B]0 days 0:01:51.566[/B]
*** WARNING: Unable to verify timestamp for rspCrash64.sys
*** ERROR: Module load completed but symbols could not be loaded for rspCrash64.sys
Probably caused by :[B]rspCrash64.sys ( rspCrash64+108b )[/B]
BugCheck [B]DEADDEAD, {2, 3, 192d1e0c, 3c2a58ed}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0xDEADDEAD]MANUALLY_INITIATED_CRASH1 (deaddead)[/url]
Arguments:
Arg1: 0000000000000002
Arg2: 0000000000000003
Arg3: 00000000192d1e0c
Arg4: 000000003c2a58ed
BUGCHECK_STR:  0xDEADDEAD
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  WhoCrashedEx.e
FAILURE_BUCKET_ID: [B]0xDEADDEAD_rspCrash64+108b[/B]
CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3400[/B]
  BIOS Version                  2401
  BIOS Release Date             04/24/2015
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             Z97-A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.


[font=lucida console]**************************Sat Aug 22 12:18:37.928 2015 (UTC - 4:00)**************************
AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
ASUSFILTER.sys              Tue Sep 20 11:46:33 2011 (4E78B559)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
rspCrash64.sys              Mon Nov  5 02:18:46 2012 (50976856)
IOMap64.sys                 Tue Jul  2 04:27:47 2013 (51D28F03)
netr28ux.sys                Thu Jun  5 22:14:29 2014 (53912405)
e1d65x64.sys                Tue Apr  7 04:58:49 2015 (55239C49)
iqvw64e.sys                 Wed Apr 22 07:46:58 2015 (55378A32)
LGVirHid.sys                Fri Apr 24 17:20:53 2015 (553AB3B5)
LGJoyXlCore.sys             Fri Apr 24 17:20:57 2015 (553AB3B9)
LGBusEnum.sys               Fri Apr 24 17:21:00 2015 (553AB3BC)
RTKVHD64.sys                Tue Jun  2 06:47:59 2015 (556D89DF)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
TeeDriverW8x64.sys          Mon Jun 29 13:22:00 2015 (55917EB8)
AtihdWT6.sys                Tue Jul  7 21:28:10 2015 (559C7CAA)
intelppm.sys                Thu Jul  9 23:12:59 2015 (559F383B)
aswRvrt.sys                 Mon Jul 27 13:06:13 2015 (55B66505)
aswMonFlt.sys               Mon Jul 27 13:06:30 2015 (55B66516)
aswHwid.sys                 Mon Jul 27 13:06:58 2015 (55B66532)
aswRdr2.sys                 Mon Jul 27 13:07:28 2015 (55B66550)
aswVmm.sys                  Mon Jul 27 13:34:01 2015 (55B66B89)
aswSP.sys                   Mon Jul 27 13:34:27 2015 (55B66BA3)
aswStm.sys                  Mon Jul 27 13:37:56 2015 (55B66C74)
amdacpksd.sys               Tue Jul 28 22:31:45 2015 (55B83B11)
atikmpag.sys                Mon Aug  3 15:32:54 2015 (55BFC1E6)
atikmdag.sys                Mon Aug  3 15:57:16 2015 (55BFC79C)
aswSnx.sys                  Wed Aug 12 10:44:50 2015 (55CB5BE2)
[/font]

http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=rspCrash64.sys
http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
http://www.carrona.org/drivers/driver.php?id=netr28ux.sys
e1d65x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iqvw64e.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
LGJoyXlCore.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
lgcoretemp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
AtihdWT6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
 


Edited by usasma, 30 August 2015 - 05:04 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 usasma

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Posted 30 August 2015 - 05:11 PM

It's my suspicion that the black screen problem isn't video in nature, although it does manifest itself that way.
What I think is that another unknown driver is interfering with the video driver (I suspect the older one's in the previous dumps - right now I'm focused on IOMap64.sys - but it's just a guess right now)

What I hope is that Driver Verifier will help to point it out.

 

Other options are to try another video card, or to try this video card in another system.

Trying it both on a Win7/8 system and then on a W10 system would be most thorough - but I understand that that is impractical.

 

Unfortunately W10 was released on 29 July 2015 - so any drivers that date before that aren't certain to be compatible.  Fortunately for us, most of them are - but it's the picky one or two that we have to track down.

 

It depends on how you uninstalled the driver, and how the system reacted to the uninstallation (did it replace it like it was a protected driver?).

A trick I used in other Asus systems (mostly the G20AJ) was to delete/uninstall the driver from Device Manager.

That managed to fix problems with the G20AJ systems - but the Microsoft drivers don't give the flexibility that the AMD drivers do.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 dan_the_bloke

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Posted 31 August 2015 - 06:54 AM

I should have mentioned the forced bluescreen earlier, sorry!

Ok, so I uninstalled MSI afterburner, then ran driver verifier with these options (the one you supplied had options not available in Win10).

It BSODd on startup with DRIVER_VERIFIER_DETECTED_VIOLATION, so I got to my system restore, and got back to normal

 

Ive had a look with BlueScreenView, and it says the offending driver is aswSnx.sys, which looking at the database points to Avast...

Could that be right or is it a false positive?

 

When I tried to attach or zip the .dmp, it said i had no read permission, so I copied and pasted it, then zipped it.

Is it still alright?

Attached Files


Edited by dan_the_bloke, 31 August 2015 - 06:55 AM.


#7 usasma

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Posted 31 August 2015 - 04:31 PM

Ahhhh...therein lies the difficulty of BSOD analysis :0) - no clue if it's a false positive, a false negative, or the real deal.

The first error is the first thing that we try - so uninstall your Avast

While testing, enable Windows Defender and the Windows Firewall (so that you have some protection while testing)

 

A short discussion.  Say that program A wrote to the memory space owned by Avast.

Then program A exits.  A little while later Avast looks at this memory address and panics (crashes) because the wrong data is there.

As program A has exited, there's nothing else to blame but Avast.

 

Well, the Driver Verifier enabled memory dump also blames Avast - so that's the most likely cause at this point.

Remove (uninstall Avast) and see if that stops the BSOD's

 

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Mon Aug 31 07:39:05.255 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\083115-6156-01 - Copy.dmp]
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
Built by: [B]1024[/B]0.16463.amd64fre.th1.150819-1946
System Uptime:[B]0 days 0:00:01.926[/B]
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
Probably caused by :[B]aswSnx.sys ( aswSnx+24731 )[/B]
BugCheck [B]C4, {e3, fffff801c8544731, 7ff9c9f74440, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C4]DRIVER_VERIFIER_DETECTED_VIOLATION (c4)[/url]
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 00000000000000e3, Kernel Zw API called with user-mode address as parameter.
Arg2: fffff801c8544731, Address inside the driver making the incorrect API call.
Arg3: 00007ff9c9f74440, User-mode address used as API parameter.
Arg4: 0000000000000000
BUGCHECK_STR:  0xc4_e3
PROCESS_NAME:  smss.exe
FAILURE_BUCKET_ID: [B]0xc4_e3_aswSnx+24731[/B]
CPUID:        "Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3400[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Mon Aug 31 07:39:05.255 2015 (UTC - 4:00)**************************
AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
aswRvrt.sys                 Mon Jul 27 13:06:13 2015 (55B66505)
aswRdr2.sys                 Mon Jul 27 13:07:28 2015 (55B66550)
aswVmm.sys                  Mon Jul 27 13:34:01 2015 (55B66B89)
aswSP.sys                   Mon Jul 27 13:34:27 2015 (55B66BA3)
aswSnx.sys                  Wed Aug 12 10:44:50 2015 (55CB5BE2)
[/font]
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 dan_the_bloke

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Posted 01 September 2015 - 01:50 PM

Okay, I uninstalled Avast and didnt have any problems until I started playing games, then I had another black screen with repeating audio, but I put that down to the AMD graphics drivers which people seem to be having issues with. There isnt much I can do about that until they release the next set, of which I think the beta came out today.

 

But, I just had another blackscreen while I wasn't doing anything, so Ive restarted verifier, and didn't get the BSOD on startup.

So I'll keep running it as normal until my next problem and keep you updated!

 

EDIT:

I just had another blackscreen (not BSOD) with verifier running. After I restarted it, I checked for dump files in minidump, and there werent any new, but it left 2 in the livekernelreports folder. One graphics driver one in the Watchdog file, but another new one in the new USBHUB3 file.

 

Bluescreenview points to usbhub3.sys.

Ive attached the .dmp

Attached Files


Edited by dan_the_bloke, 01 September 2015 - 02:29 PM.


#9 usasma

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Posted 01 September 2015 - 07:11 PM

Update the USB 3.0 drivers to the latest, W10 compatible version available from the manufacturer's website.

Unfortunately, I can't seem to find any drivers later than W7 for this device.

I did find an article that stated that the USB driver for W8 was included in Windows (so I suspect that W10 will be the same)

In other words, get it from Windows Update (you may have to remove/uninstall the current one in order to find the new one.).

 

Update drivers for any USB devices that you use - especially those plugged into USB 3.0 slots

 

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Tue Sep  1 15:12:00.339 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\USBHUB3-20150901-2012.dmp]
Windows 8 Kernel Version 10240 MP (4 procs) Free x64
Built by: [B]1024[/B]0.16463.amd64fre.th1.150819-1946
System Uptime:[B]0 days 0:27:39.010[/B]
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
*** ERROR: Module load completed but symbols could not be loaded for ucx01000.sys
Probably caused by :[B]UsbHub3.sys ( UsbHub3+30fc8 )[/B]
BugCheck [B]144, {3003, ffffd0012971d840, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000144]BUGCODE_USB3_DRIVER (144)[/url]
Arguments:
Arg1: 0000000000003003, USB 3 Bugcheck Code
Arg2: ffffd0012971d840
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x144
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x144_3003[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Tue Sep  1 15:12:00.339 2015 (UTC - 4:00)**************************
AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
ASUSFILTER.sys              Tue Sep 20 11:46:33 2011 (4E78B559)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
IOMap64.sys                 Tue Jul  2 04:27:47 2013 (51D28F03)
e1d65x64.sys                Tue Apr  7 04:58:49 2015 (55239C49)
LGVirHid.sys                Fri Apr 24 17:20:53 2015 (553AB3B5)
LGJoyXlCore.sys             Fri Apr 24 17:20:57 2015 (553AB3B9)
LGBusEnum.sys               Fri Apr 24 17:21:00 2015 (553AB3BC)
RTKVHD64.sys                Tue Jun  2 06:47:59 2015 (556D89DF)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
TeeDriverW8x64.sys          Mon Jun 29 13:22:00 2015 (55917EB8)
AtihdWT6.sys                Tue Jul  7 21:28:10 2015 (559C7CAA)
intelppm.sys                Thu Jul  9 23:12:59 2015 (559F383B)
atikmpag.sys                Tue Jul 28 22:22:05 2015 (55B838CD)
amdacpksd.sys               Tue Jul 28 22:31:45 2015 (55B83B11)
atikmdag.sys                Tue Jul 28 22:46:46 2015 (55B83E96)
[/font]
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
e1d65x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
LGJoyXlCore.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
lgcoretemp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
AtihdWT6.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
 

Edited by usasma, 01 September 2015 - 07:12 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 dan_the_bloke

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Posted 06 September 2015 - 09:42 AM

Sorry for the late reply, Ive been moving house.

 

That crash only occured after I'd been losing signal on my wireless USB adapter, so I tried it in the USB 3 slot instead, and then it crashed a few minutes after I'd moved it out and back into a different one.

Ive checked in device manager and apparently all of the USb hubs are running on Microsoft drivers.

 

Ive had the latest Windows 8 driver running for the wireless adapter, but in the new house, it was barely getting any signal, so I've USB tethered my phone for a wireless adapter.

But I'm still getting crashes with that, so that might rule out the wireless adapter as the cause of the problem.

 

I updated the BIOS just before I upgraded to Windows 10 - could that be the issue?

That might explain why Windows doesnt pick up any error logs if it doesn't have time to before the motherboard has crashed...

Any other ideas?



#11 usasma

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Posted 07 September 2015 - 04:43 PM

Don't worry about not being able to reply - I have my own troubles getting online also.
I get notified by email when you reply.

 

A crash while you're in Windows should be recorded.

A crash in the early portion of the boot may not get recorded

Crashes due to hardware failure may not get recorded

Some crashes aren't recorded in the usual way (a BSOD with a memory dump) - but I'm somewhat familiar with most of these, and haven't seen any other signs.

 

We don't have enough history to infer a hardware problem (it takes 4 or 5 memory dumps to establish that there are random BSOD error codes being generated - excluding WhoCrashed crashes and Driver Verifier crashes.

 

W10 is actually pretty stable.  But there's enough of a problem with black screens that we're getting to the point where we don't try to fix them (we try System Restore, then we wipe and reinstall).

So far I've seen problems with Norton, Webroot, audio and video drivers (along with unidentified problems that we wiped and reinstalled because we couldn't fix them).

 

The motherboard is new enough that I wouldn't think it would be causing the problems (but that doesn't rule out a hardware problem with the mobo).

There are some older drivers that might cause problems - but removing most of the older Asus drivers might cause problems.

But, do you have Asus Smart Doctor/iTracker 2 Asus GPU Tweak and GPU Tweak Streaming or anything similar installed?  If so, please remove those utilities.

 

We have some diagnostics for hardware issues ( http://www.carrona.org/hwdiag.html ), but they don't test everything.  In particular, there is no effective test for motherboards - except by replacing them.

 

Beyond that I would keep an eye out for updated drivers - particularly chipset, Intel, and USB 3.0 drivers

I'd also stay on top of Windows Updates - checking at least every day manually (I've seen W10 skip a day).

 

If that doesn't work (and all the hardware diagnostics have passed), then it'd be time to try a clean install of W7 to see if it occurs there (if it doesn't, then there's likely an incompatibility w/W10).

Here's my suggestions for "clean" installs:  http://www.carrona.org/canned.html#clean


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 dan_the_bloke

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Posted 12 September 2015 - 06:15 AM

Okay so, I've taken into account what you said and I've been trying some more troubleshooting since the last message.

I updated my BIOS to the very latest one, but that didnt seem to help.

Since the last crash, 2 days ago, Ive left my computer running in safe mode and as of yet, havent had any sort of crashes.

 

Does that mean the issue is likely to be a driver or even Windows problem?

Is there a chance that could rule hardware issues out?

 

I don't have either of them two utilities installed, but I do have ASUS AI Suite 3 installed, if that could be the cause of the problem?

 

With regards, to new drivers, I checked today, and there aren't any new ones from when I last reinstalled everything.

Also, with regards to chipset drivers, I do need to install both the Intel management engine interface (MEI) and Intel chipset drivers don't I?

(Listed under the Chipset menu)

Or could that be the problem?



#13 usasma

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Posted 13 September 2015 - 05:12 AM

Most likely a stable system in Safe Mode (but not in normal mode) is the result of a 3rd party (non-Windows) driver problem.

Unfortunately, as systems become more complicated, and the OS's follow suit - this rule may not be as hard and fast as it once was.

For example, I suspect that you can have video card issues that aren't revealed by standard drivers (as they don't take advantage of the advanced features of some cards) - but the advanced drivers will reveal hardware problems.

 

You're looking at a lot of things here - 3rd party drivers, W10 compatibility, questionable utilities, etc.

The next step is to revert to the OS that the system had originally - and then perform the tests/troubleshooting from there.

 

EDIT:  install both the Intel chipset and the MEI - they are required!


Edited by usasma, 13 September 2015 - 05:15 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#14 dan_the_bloke

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Posted 13 September 2015 - 06:04 AM

Right, I see.

 

I tried doing windows refresh again last night and only installed the latest GPU, Realtek, Intel (chipset and MEI) drivers, Firefox and Steam. I made sure not to install AI suite 3. It managed to work all night and most of this morning, but of course, another crash just happened.

Before the crash, I installed flash player and XBMC, so I've now uninstalled them and I'm awaiting the next crash.

If I get another one, I'm going to do like you said and go back to Windows 7.

 

If I get another crash on that, I'll try reverting my BIOS back to what it was before I changed to Windows 10.

If it still happens, I'll RMA my video card.

If it still happens after that, I'll try my motherboard.

 

And if it still happens after that, I'm binning my computer and living in a cave forever. This is far too frustrating.



#15 usasma

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Posted 14 September 2015 - 05:04 AM

I do this every day and it certainly is frustrating.

Does your cave have internet?  :0)

Seriously tho' - we'll keep working on this until you do decide to quit.

You have several options here - Refresh, Revert, Reset, wipe and reinstall, purchasing a new computer, etc

My experience w/W10 shows that most success is derived from:

- wipe and clean install of the original OS (to see if the problem remains)

- then, if so desired, a careful update to W10 BEFORE you've installed any other, non-essential programs /drivers.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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