I’m helping a friend with her PC. It is a HP Pavilion p7-1254 Desktop running Windows 10. She loaded Windows 10 herself. She called me a couple days later because she was having trouble finding her email and games. This was about two weeks ago. This was my first exposure to Windows 10. I got her email set up and went back a couple days later opt out of most of the privacy settings found in a document called “What windows 10’s Privacy Nightmare Settings Do”.
Yesterday she was doing her email while some updates were running. I am assuming they were windows updates but don’t know for sure.
Unexpectedly her screen went blank except for the taskbar. When I reboot I get the HP splash screen, then the Windows logo (angled windows), followed by the welcome screen with the user name on it, then it changes to a black screen except for a task bar. This morning, when she showed it to me, the task bar was not flashing but now it is. I can do a restart and shut down. But this does not fix the problem.
On the flashing task bar, on the left, is the Windows Start button, a search box that has the words “Search Windows” in it, and a rectangle with two smaller rectangles attached to the sides of it. The smaller rectangles expand when you mouse over them. There is a large space in the middle of the task bar. To the right there is a question mark with a circle around it, and a little rectangle with lines on it. The arrow cursor has a blue circle blinking with the task bar.
Alt-Ctl-Del brings up a screen that allows me to get into Task Manager and the restart/shut down button. On Task Manager I can get to each of the tabs – Processes, Performance, App History, Startup, Users, Details and Services.
I found a document “4 Ways To Boot Into Safe Mode In Windows 10”. It looks like the first three choices are from a working system. (That seems odd since the only time I get into Safe Mode is when my system is not working.) The only choice I found was to hit F8 or Shift+F8. That did not work for me.
When I do a restart or a boot I am able to hit Esc to get me in to Startup Menu. The Choices on this menu are System Information, Change Language, Diagnostics (F2), Boot Menu (F9), Computer Setup (F10), System Recovery (F11), Network Boot (F12), Utilities and Run UFEI Application…
I ran Diagnostics and everything passed. Boot Menu was just a way to change the boot order. Computer Setup is HP’s Setup Utility that shows system information and allows you to change the time and date.
System Recovery opens Recovery Manager “HP’s tool that lets you quickly get your operating system back up and running if it ever becomes corrupt”. There are choices. Under I need help immediately there is Microsoft System Restore, Microsoft System Repair and System Recovery. On the other side is I’d like to take precautions. The only choice is File Backup Program. I tried to do this but I did not have any DVD+R or DVD-R discs available. I am going to go get some.
I tried the Microsoft System Repair it worked for a while but when it rebooted itself it seemed to get hung and I stopped it. I tried it again just now and I get the message “Startup Repair could not repair the computer automatically”.
I tried Microsoft System Restore. It said no restore points have been created on your computer’s system drive. It offers an option to create one.
I did not try System Recovery because of the warnings about backing up the data first. It restores the PC back to its factory state. All programs and data have to be reloaded.
I appreciate any help you can give me to get this system working again.