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HELP! :( New computer - corrupted graphics


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#1 Diino

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Posted 29 August 2015 - 06:48 AM

Hi guys, 

 

I'm new here and really not a techy but in desperate need of your help. 

 

I recently bought a brand new pre-built computer and since turning it on, nothing has gone right.

 

I have attached some screen shots of some of the issues. The main one being the corrupted graphics.

 

PC specs: AMD Athlon X4 860K Quad Core 3.7GHz

                 Gigabyte GA-F2A78M-HD2 Motherboard

                 Nvidia GEFORCE GTX 960

                 8 Gb RAM

                 450w PSU

 

I had to updates windows on arrival which was 202 updates and the majority of these were fine but some have failed no matter how many times i install.

 

Drivers for Nvidia card have been downloaded and installed over and over again, but nothing. 

 

Can anyone advise or help please?

 

Cheers in advance.

Attached Files



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#2 cmptrgy

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Posted 29 August 2015 - 07:46 AM

You have a new pre-built computer: does it have a warranty?

--- If it does, have the computer checked out on whatever the warranty covers especially since “nothing has gone right”

 

Your main concern at this time appears to be “corrupted graphics”

Device status (Code 43): Windows has stopped this device because it has reported problems.

--- Your graphics card is an Nvidia GEFORCE GTX 960: downloading updated drivers doesn’t help

--- How does the computer run without it? (This is what I would would want to find out first)

--- Are you running in Safe Mode?

 

202 updates were istalled but some failed no matter how many times you installed them

--- That happens a lot and will need further investigation

 

EDIT:

If this is the correct manual for your motherboard, refer to page 10 for installing an expansion card

--- This motherboards graphics: AMD A series processor that supports AMD Dual Graphics technology

--- Configuring BIOS setup is involved and maybe there’s an issue between the AMD Dual Graphics technology  and your Nvidia GEFORCE GTX 960

Gigabyte GA-F2A78M-HD2 Manuals

http://www.manualslib.com/products/Gigabyte-Ga-F2a78m-Hd2-3138831.html

 

2nd EDIT:

Well I found the Gigabyte user manual so you might want to use this one

GA-F2A78M-HD2

http://download.gigabyte.us/FileList/Manual/mb_manual_ga-f2a78m-hd2_v.3.x_e.pdf

--- If it isn’t the correct manual for your motherboard please let us know

 


Edited by cmptrgy, 29 August 2015 - 08:10 AM.


#3 Diino

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Posted 29 August 2015 - 08:53 AM

HI there,

 

1. Warranty still active and if it cant be sorted, it will be returned.

 

2. When the GTX card is removed, the monitor flashes and stays black as if its not connected. 

 

3. I have a hard copy of the manual. 

 

Currently configuring the BIOS to FORCE integrated graphics. 



#4 hamluis

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Posted 29 August 2015 - 02:11 PM

FWIW:  If the system is new and warranty provisions apply...return the system for repair before you do something that violates the warranty.

 

Louis






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