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KEYHolder Malware


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#1 CrayBP

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Posted 28 August 2015 - 09:45 PM

I've scoured every reference I've found on this site for the ransomware viruses but I still haven't found a solution. I ran malwarebytes premium and it has blocked an unending stream of malicious sites, I downloaded and ran SpyHunter 4 and it says it has detected 583 viruses/files but based on what I've read on this site I'm reluctant to purchase the "Fix."  Today, I downloaded a 30 day trial of Bit Defender and it quarantined 10 Trojans.I don't know if this has removed the actual KeyHolder malware or not.

 

I still can't open any of my encrypted files. BitDefender has a tool but it will delete my files and I'm desperate to keep and repair them.  I downloaded Nathan's anti-cyptorbit tool listed in one of the forums but it could not restore my damaged files. I did have a backup for my files and it had even more files than were on my computer, but it was connected to my computer when the malware hit so it has been infected as well.

 

Please help. These are important business files. I'm desperate to recover them. Every search I do on this problem sends me back to bleeping computer but I still haven't been able to find the solution here yet. If it is listed in another forum and I've missed it please direct me there.

 

Many thanks.



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#2 nasdaq

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Posted 30 August 2015 - 08:21 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

There are many versions of this type of infection.
Is this the infection - CryptoWall and HELP_DECRYPT Ransomware Information Guide
http://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-information

Other than paying the ransom if it's not too late there is nothing we can do to restore your files.
I know one thing I would not trust them, your call.

If you want us to clean what has been left over the the infections please run these tools and submit the logs for my review.

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.
To attach a file select the "More Reply Option" and follow the instructions.

Wait for further instructions.

#3 nasdaq

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Posted 05 September 2015 - 09:28 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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