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BAD_POOL_HEADER causing BSOD and random restarts


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#1 Eddie1944

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Posted 28 August 2015 - 03:11 PM

Recently upgraded from 8.1 to 10, I was getting this problem before I upgraded. The BSOD randomly appears, several times in the last few days, Windows says it is collecting information, that there is a problem with BAD_POOL_HEADER, no error code displayed, then restarts.

 

sfc /scannow didn't find any problems. Problem seems to be internet related and it seems to happen when I am using Internet Explorer 11.  I have updated the network adapter driver, a Dell Wireless 1705 802.11b/g/n, but the problem persists

 

I would be grateful for any advice on how to fix this BAD_POOL_HEADER problem.

 

 

· OS - Windows 10
· x64
· Original OS Windows 8
· Original Windows 8 was OEM version, Windows 10 was downloaded from Microsoft
· Age - 10 months
· Windows 10 installed about 3 weeks ago

· CPU - Intel Core i3 4005U @ 1.70GHz
· Video Card - Intel HD Grahics Family
· MotherBoard - (if NOT a laptop)
· Power Supply - brand & wattage (skip if laptop)

· System Manufacturer - Dell
· Exact model number - Inspiron 15 3542

· Laptop or Desktop? Laptop

 

 

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#2 Eddie1944

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Posted 29 August 2015 - 07:02 AM

An update

--------------

 

While waiting for replies I ran Driver Verifier as instructed and got the BAD_POOL_HEADER BSOD error screen which blamed the mfesapsn.sys driver. The laptop restarted but was then stuck in a loop due to this driver - so I had to do a system restore. The mfesapsn.sys driver is from McAfee Livesafe Internet Security so I will uninstall that antivirus program and see if that fixes the problem.

 

Edit: I have since found instances on web forums of conflicts between McAfee and Malwarebytes so I will uninstall Malwarebytes first and see if McAfee behaves. 


Edited by Eddie1944, 29 August 2015 - 07:43 AM.


#3 usasma

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Posted 29 August 2015 - 04:23 PM

Will wait and see if the MalwareBytes removal fixes things.

If it doesn't then remove McAfee (but activate Windows Defender and the Windows Firewall while testing).

If that doesn't work, post back with the latest memory dumps and we'll move on from there.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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