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Failure configuring windows update (HP Desktop)

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#1 2ez4bry


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Posted 28 August 2015 - 07:31 AM

I need your help guys:

What we did is:
shutdown computer
drain flee power.
plug in power cable.
turn on computer.
went back to failure configuring windows update reverting changes.
unplug power cable.
reconnect and then turn on computer.
got a black screen.
got the configuring windows again.
force power off computer again.
turn on computer got the hp logo.
went to preparing windows update and then reverting update again.
retry to force fail computer by draining flee power.
drain flee power again try process 4 times.
turn on computer. goes to the HP logo. same thing happened that the computer went to failure configuring windows update reverting changes
followed: http://support.hp.com/us-en/document/c03439317

1. Shut down your computer, then turn on your computer and repeatedly press the esc key until the Startup Menu opens.

2. Begin a System Recovery by pressing F11. If prompted, select your keyboard language type.

3. The Choose an option screen displays. Click Troubleshoot.

goes to i need help immediately.
file back up program.
contact hp support.
no options like advanced options, refresh your pc,
selected precaution:
went to which file type do you want to back up.
picture. video. etc, no option for system restore. :killcomp:  :smash: 
*upon power on F8 has been tried twice and same thing happens. goes back to failure configuring windows update reverting changes

Edited by 2ez4bry, 28 August 2015 - 02:08 PM.

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