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Posted 28 August 2015 - 06:10 AM
Posted 29 August 2015 - 03:53 PM
0xc00000e9 is an "unexpected I/O error"
In most cases these are hardware problems - but they don't always have to be.
For starters, try running Startup Repair. If it doesn't work from the machine itself, then try it from a repair disk: https://www.winhelp.us/repair-your-computer-in-windows-vista-or-7.html
Once in Startup Repair there are options for the Command Prompt and for System Restore.
Did the laptop work once it was taken back to work?
Posted 30 August 2015 - 04:12 AM
Posted 01 September 2015 - 05:41 AM
Bootable diagnostics: http://www.carrona.org/initdiag.html
Normally with this sort of error I'd expect a hardware problem - but for it to happen to 2 computers in a row is highly unlikely.
But, supposing that there's a periodic surge in the power - this might damage 2 computers in fairly short order.
Still, as you can't get into Windows, the bootable diagnotics are the place to start.
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