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Total Ad Performance issues


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#1 berenbonk

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Posted 28 August 2015 - 05:53 AM

*important* Woops I messed up! Is there a way I can move this to the windows 7 section? I apologise to any moderator seeing this*


Hello everyone willing to help out!

This website looks like a great place to find help and I'm almost at the point of just reinstalling windows, hopefully we can work something out :)
I have this laptop here that constantly keeps opening ads whenever we click a button on a webpage. Now I'm not the best when it comes to computers so I've tried my best but now I'm stuck.


When I click on a button, like trying to access my bank account online it will open a new tab with obnoxious ads on it. Right before the page loads (which is different every time) I briefly see 'total ad performance' in the URL. When I googled it I found a few guides that offer help in deleting it, unfortunately I can't get any of them to work.

I also tried to find a guide on bleepingcomputer, I ended up finding a thread where the OP eventually just stopped responding. I saw that the FRST.txt is a great help to you so I'll include that in my post as well.
I personally never use this laptop as it's a friends. I hope I can answer every question you have. 

P.s After opening one of the files I see that it automatically translated everything to Dutch. I hope it's still usable because the layout is probably the same. 

Attached Files


Edited by berenbonk, 28 August 2015 - 05:55 AM.


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#2 boopme

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Posted 28 August 2015 - 08:54 AM

Is that a zipped FRST log?

Repost that log here http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

Edited by boopme, 28 August 2015 - 08:55 AM.

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#3 berenbonk

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Posted 28 August 2015 - 09:13 AM

Done so! Thanks for the reply. 



#4 boopme

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Posted 28 August 2015 - 10:14 AM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 3 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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