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Lost start menu win.8.1


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10 replies to this topic

#1 GR Reif

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Posted 27 August 2015 - 07:21 PM

Hi, I'm new in here, but I've been using Bleeping Computer for a while, I have a question, I can't get a straight answer to, I lost all my start apps on the start page,  How, can I get them back!  short of blowing up mu PC!  Thank you



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#2 1029rjmenvy17t

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Posted 27 August 2015 - 07:45 PM

Hello, Welcome to the forums :welcome: 

Please send us a screenshot of your start screen

from what it sounds like it is a possible corrupt user account which can be fixed by setting up a new one; I will be able to show you how to do that if needed

but to verify please send a screenshot of your start



#3 GR Reif

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Posted 27 August 2015 - 08:02 PM

I

m sorry, I can't get a screen shot, but when I go to the start swipe on the right, I get a black screen, thank you



#4 1029rjmenvy17t

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Posted 27 August 2015 - 08:21 PM

Hello,

Ok no problem my guess its a corrupt account so to fix this

Go to Control Panel > User Accounts > Manage Accounts

Select add new user in PC settings and setup a new local account or MS what's ever easier

Once that's done go to C\: > Users and select your files from each of the folders in the old user account and copy them to the same folders in the new user account.


Edited by 1029rjmenvy17t, 27 August 2015 - 08:22 PM.


#5 GR Reif

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Posted 27 August 2015 - 08:53 PM

Thank you, I'll try that!



#6 GR Reif

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Posted 27 August 2015 - 09:08 PM

I can't find add a new account, all I see are change the ones I have,  Thanks again



#7 1029rjmenvy17t

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Posted 28 August 2015 - 07:34 AM

Hello,

Here is a screenshot

this will make it a litlte easier.

sometimes Windows 8.1 is not the easiest to use

Attached Files



#8 dc3

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Posted 28 August 2015 - 09:49 AM

Click on the link below, this will automatically start the download of the Windows 8.1 Apps Troubleshooter.  Set you browser to download to your desktop, this will make it easier to locate the download.

 

http://go.microsoft.com/fwlink/p/?LinkId=268423

 

Click on the download to run the tool.


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#9 GR Reif

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Posted 28 August 2015 - 10:59 AM

Refretfully, no help, but thank you!



#10 1029rjmenvy17t

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Posted 28 August 2015 - 11:06 AM

Hello, GR Relif

Who are you talking too?

so i can help more if i need too :thumbup2: 



#11 Queen-Evie

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Posted 28 August 2015 - 11:56 AM

2 suggestions for you:

1) System restore to a point just before the issue began. See this for how to use System Restore.

http://www.bleepingcomputer.com/tutorials/windows-8-system-restore-guide/

NOTE: System Restore is NOT the same thing as System Recovery which reinstalls Windows and returns the computer to out-of-the-box factory conditions.

2) http://www.eightforums.com/tutorials/18610-start-screen-reset-windows-8-a.html has a .bat file you can use to restore the default Windows apps.

If you pinned any programs to the Start Screen, you will have re-pin them.




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