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menu bar buttons are somtimes greyed out in internet explorer 11


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8 replies to this topic

#1 bazer1

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Posted 27 August 2015 - 05:06 AM

hi there have a home premium widows 7  Packard bell pc , have in the past did a reinstall of windows 7 removed 1e 11 and reinstalled i.e. 11 with difficulty can anyone help regards baz



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#2 hamluis

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Posted 27 August 2015 - 01:06 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 bazer1

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Posted 27 August 2015 - 01:47 PM

many thanks for helping me here are logs.

 
MiniToolBox by Farbar  Version: 25-07-2015 01
Ran by Korby (administrator) on 27-08-2015 at 19:16:01
Running from "C:\Users\Korby\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: imedia S1800 Manufacturer: Packard Bell
Boot Mode: Normal
***************************************************************************
 

========================= Event log errors: ===============================
 

Application errors:
==================
Error: (08/27/2015 05:50:36 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 

Error: (08/27/2015 11:59:31 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 11.0.9600.17937 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 3e8
Start Time: 01d0e0b728c092cb
Termination Time: 0
Application Path: C:\Program Files\Internet Explorer\iexplore.exe
Report Id:
 

Error: (08/27/2015 10:22:34 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 

Error: (08/27/2015 09:03:44 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 

Error: (08/26/2015 04:57:27 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 

Error: (08/26/2015 11:37:33 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 

Error: (08/26/2015 09:22:36 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17937, time stamp: 0x55a7f8da
Faulting module name: Flash32_18_0_0_232.ocx, version: 18.0.0.232, time stamp: 0x55c42c7a
Exception code: 0xc0000005
Fault offset: 0x006c12ba
Faulting process id: 0x480
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
 

Error: (08/26/2015 09:07:02 AM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17937 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 15dc
Start Time: 01d0dfd618c3633c
Termination Time: 35
Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Report Id:
 

Error: (08/26/2015 09:01:04 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 

Error: (08/25/2015 05:58:21 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:
=============
Error: (08/27/2015 06:03:30 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 

Error: (08/27/2015 06:03:30 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 

Error: (08/27/2015 06:02:41 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 

Error: (08/27/2015 06:02:41 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 

Error: (08/27/2015 06:02:31 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 

Error: (08/27/2015 06:02:31 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 

Error: (08/27/2015 06:02:25 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 

Error: (08/27/2015 06:02:25 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 

Error: (08/27/2015 06:02:05 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.
 

Error: (08/27/2015 06:02:05 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.


Microsoft Office Sessions:
=========================
Error: (08/27/2015 05:50:36 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 

Error: (08/27/2015 11:59:31 AM) (Source: Application Hang)(User: )
Description: iexplore.exe11.0.9600.179373e801d0e0b728c092cb0C:\Program Files\Internet Explorer\iexplore.exe
 

Error: (08/27/2015 10:22:34 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 

Error: (08/27/2015 09:03:44 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 

Error: (08/26/2015 04:57:27 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 

Error: (08/26/2015 11:37:33 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 

Error: (08/26/2015 09:22:36 AM) (Source: Application Error)(User: Description: EXPLORE.EXE11.0.9600.1793755a7f8daFlash32_18_0_0_232.ocx18.0.0.23255c42c7ac0000005006c12ba48001d0dfd6ec3abb03C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\SysWOW64\Macromed\Flash\Flash32_18_0_0_232.ocx9b3ac6b8-4bcb-11e5-88d6-d027887cab3e
 

Error: (08/26/2015 09:07:02 AM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.1793715dc01d0dfd618c3633c35C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
 

Error: (08/26/2015 09:01:04 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 

Error: (08/25/2015 05:58:21 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

=========================== Installed Programs ============================
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.3.9130 - Adobe Systems Inc.)
Adobe Community Help (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.2.1.650 - Adobe Systems Incorporated)
Adobe Flash Player 18 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 18.0.0.232 - Adobe Systems Incorporated)
Adobe Flash Player 18 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 18.0.0.232 - Adobe Systems Incorporated)
Adobe Photoshop Elements 9 (HKLM-x32\...\Adobe Photoshop Elements 9) (Version: 9.0.3.0 - Adobe Systems Incorporated)
Adobe Premiere Elements 9 (HKLM-x32\...\PremElem90) (Version: 9.0 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.12) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.12 - Adobe Systems Incorporated)
AVG (HKLM\...\AvgZen) (Version: 1.3.1.13616 - AVG Technologies)
AVG 2015 (HKLM\...\{6B171EFC-F41F-4055-A4DE-5B9480DA17AA}) (Version: 15.0.4409 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\{7A5DB14B-14B0-4F09-A130-BF60503B4248}) (Version: 15.0.6125 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.6125 - AVG Technologies)
AVG Zen (HKLM\...\{48003141-7613-414A-A494-5E79428CAB67}) (Version: 1.3.3 - AVG Technologies) Hidden
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DivX Setup (HKLM-x32\...\DivX Setup) (Version: 2.7.0.70 - DivX, LLC)
DVD Identifier (HKLM-x32\...\DVD Identifier_is1) (Version: 5.2.0 - Kris Schoofs)
Elements 9 Organizer (HKLM-x32\...\{433EACD8-4747-4A6A-826A-FFA9F39B0D40}) (Version: 9.0 - Adobe Systems Incorporated) Hidden
Elements STI Installer (HKLM-x32\...\{25175695-4B20-4298-9F34-C2C57CD277B3}) (Version: 1.0 - Adobe Systems Incorporated) Hidden
Elements STI Installer (HKLM-x32\...\{E2AE009D-37E5-4724-A6B8-0ED6A6BA4F68}) (Version: 1.0 - Adobe Systems Incorporated) Hidden
FMW 1 (HKLM\...\{89F1C9D6-6E4F-460D-A108-3D6843574624}) (Version: 1.4.1 - AVG Technologies) Hidden
FormatFactory 3.00 (HKLM-x32\...\FormatFactory) (Version: 3.00 - Free Time)
GOM Player (HKLM-x32\...\GOM Player) (Version: 2.1.50.5145 - Gretech Corporation)
Hotkey Utility (HKLM-x32\...\Hotkey Utility) (Version: 2.05.3014 - Packard Bell)
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3006 - Packard Bell)
Intel® Driver Update Utility 2.0 (HKLM-x32\...\{59DB38EB-F864-4E10-841D-38CFBCF864B0}) (Version: 2.0.0.29 - Intel) Hidden
Intel® Driver Update Utility (HKLM-x32\...\{8409c4f7-2340-4933-a304-5d37db4fb48b}) (Version: 2.0.0.29 - Intel)
Internet Explorer (Enable DEP) (HKLM\...\{a9264802-8a7a-40fe-a135-5c6d204aed7a}.sdb) (Version:  - )
Junk Mail filter update (HKLM-x32\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
K-Lite Codec Pack 11.3.0 Basic (HKLM-x32\...\KLiteCodecPack_is1) (Version: 11.3.0 - )
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.6122.5000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.6129.5001 - Microsoft Corporation)
Microsoft PowerPoint Viewer (HKLM-x32\...\{95140000-00AF-0409-0000-0000000FF1CE}) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40728.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (HKLM-x32\...\{E3E71D07-CD27-46CB-8448-16D4FB29AA13}) (Version: 3.0.5305.0 - Microsoft Corp.)
MSVC80_x64_v2 (HKLM\...\{4D668D4F-FAA2-4726-834C-31F4614F312E}) (Version: 1.0.3.0 - Nokia) Hidden
MSVC80_x86_v2 (HKLM-x32\...\{6D3245B1-8DB8-4A23-9CD2-2C90F40ABAF6}) (Version: 1.0.3.0 - Nokia) Hidden
MSVC90_x64 (HKLM\...\{AB071C8B-873C-459F-ACA9-9EBE03C3E89B}) (Version: 1.0.1.2 - Nokia) Hidden
MSVC90_x86 (HKLM-x32\...\{AF111648-99A1-453E-81DD-80DBBF6DAD0D}) (Version: 1.0.1.2 - Nokia) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Nero DiscSpeed 10 (HKLM-x32\...\{34490F4E-48D0-492E-8249-B48BECF0537C}) (Version: 6.4.10500.1.100 - Nero AG)
Nero Express 10 (HKLM-x32\...\{70550193-1C22-445C-8FA4-564E155DB1A7}) (Version: 10.6.10800.6.100 - Nero AG)
Nero Multimedia Suite 10 Essentials (HKLM-x32\...\{62BF4BD3-B1F6-4FA2-8388-CC0647ACBF86}) (Version: 10.5.10300 - Nero AG)
Nero StartSmart 10 (HKLM-x32\...\{F61D489E-6C44-49AC-AD02-7DA8ACA73A65}) (Version: 10.6.10500.3.100 - Nero AG)
Origin (HKLM-x32\...\Origin) (Version: 8.6.0.357 - Electronic Arts, Inc.)
Packard Bell Recovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 5.00.3002 - Packard Bell)
Packard Bell Registration (HKLM-x32\...\Packard Bell Registration) (Version: 1.03.3003 - Packard Bell)
Packard Bell ScreenSaver (HKLM-x32\...\Packard Bell Screensaver) (Version: 1.1.0225.2011 - Packard Bell )
Packard Bell Software Suite SE (HKLM-x32\...\Packard Bell Software Suite SE) (Version: 2.01.3003 - Packard Bell)
Photo! Editor 1.1 (HKLM-x32\...\PhotoToolkit_is1) (Version:  - )
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5983 - Realtek Semiconductor Corp.)
Samsung_MonSetup (HKLM-x32\...\{8EA79DBF-D637-448A-89D6-410A087A4493}) (Version: 1.00.0000 - Samsung)
StoneLoops of Jurassica (HKLM-x32\...\{7BA4E449-5D4E-462F-91D8-43AA8935A353}_is1) (Version:  - )
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
Visual C++ 8.0 Runtime Setup Package (x64) (HKLM-x32\...\{2FDBBCEA-62DB-45F4-B6E5-0E1FB2A1F29D}) (Version: 9.0.0.623 - AVG Technologies CZ, s.r.o.)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Welcome Center (HKLM-x32\...\Packard Bell Welcome Center) (Version: 1.02.3102 - Packard Bell)
WinDirStat 1.1.2 (HKCU\...\WinDirStat) (Version:  - )
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
WinRAR 5.01 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 5.01.0 - win.rar GmbH)
 

========================= Memory info: ===================================
Percentage of memory in use: 52%
Total physical RAM: 3037.24 MB
Available physical RAM: 1429.43 MB
Total Virtual: 6072.69 MB
Available Virtual: 4056.31 MB
 

========================= Partitions: =====================================
1 Drive c: (Packard Bell) (Fixed) (Total:220.95 GB) (Free:130.69 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:221.71 GB) (Free:206.38 GB) NTFS
 

========================= Users: ========================================
User accounts for \\HOME-PC
Administrator            Guest                    Korby                   

**** End of log ****
 
 
http://speccy.piriform.com/results/wEMz4sXmWBqI06CSsmbDZfm


Edited by hamluis, 28 August 2015 - 07:10 AM.
Pasted MTB data into post - Hamluis.


#4 hamluis

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Posted 28 August 2015 - 07:21 AM

Why did you do a reinstall of Win 7?

 

How did you go about reinstalling Win 7?

 

Louis



#5 bazer1

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Posted 28 August 2015 - 07:28 AM

I was having trouble uninstalling and reinstalling ie 11  I have an win 7 dvd and I did the upgrade option which I have read is the same as an repair thanks baz



#6 hamluis

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Posted 28 August 2015 - 10:03 AM

Upgrade from what Windows version?

 

If you have a Win 7 DVD...there was no need for an "upgrade", assuming that you have a valid license to install Windows 7.

 

The license which applied to the original O/S...is not a valid license for installing Windows 7, IMO.

 

Louis



#7 bazer1

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Posted 28 August 2015 - 01:00 PM

I used the oem version of the dvd  I used the original licence that came with the sticker on the pc im not into unofficial licencing don't need too have a look at this link

 

http://www.sevenforums.com/tutorials/3413-repair-install.html

 

 

what did was basically reinstall / repair the original o.s.  it wasn't an upgrade this is similar to the old days of a repair with x.p. when you had the original install disc


Edited by bazer1, 28 August 2015 - 01:34 PM.


#8 hamluis

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Posted 28 August 2015 - 01:36 PM

Pertinent words from link for attempted download::

 

"OEM and SB customers can't get their software through the recovery centre. However, Microsoft will send you a replacement disk instead. A small processing fee applies.

In case your OEM product is not eligible for a replacement disk, we suggest you get in touch with Microsoft customer care through the above link."

 

Packard Bell/Acer...is an OEM.

 

In any case, that info does not provide any clues as to what your system problems are, especially if you already had ongoing issues with your install/IE.

 

Louis


Edited by hamluis, 28 August 2015 - 03:51 PM.


#9 bazer1

bazer1
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Posted 28 August 2015 - 03:06 PM

ok thanks Louis,
for your info I used a genuine windows 7 dvd the only reason I didn't do a use the system restore dikes that came with the pc is that I did not want to lose some data and start uninstalling all the trial software that comes with bundled pcs,

it is not illegal to reinstall the same like for like software in the uk,




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