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BSOD, browser related?


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#1 Bosco55David

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Posted 26 August 2015 - 11:27 AM

Hello everyone, I am back again and hoping you can help me solve another issue. I have recently been getting a BSOD on my desktop and it seems to be directly tied to browsing the internet. 
 
I'll try to keep this short:
 
- Earlier this week, I was using my desktop to browse the internet when I had to step out of the room to take a call, when I came back, computer had clearly rebooted as it was at the account login screen. 
 
- starting then, I could not get Firefox to open. It would literally do nothing, including no error messages. It simply didn't respond, though it would basically cause the computer to lock up (I could move mouse and sometimes click on the start button, but nothing was working and I'd have to reboot the PC). 
 
- First thought was malware, but Internet Explorer was working fine. Ran several Avast scans (including boottime and full scan) as well as the TDSKiller program. Everything came back clean. 
 
- Eventually uninstalled and reinstalled Firefox. Worked fine for about a day before the same issue came up. This time, the browser would start to act slow like it was having trouble connecting to the internet, then BSOD. 
 
- Other things I've tried: Creating a new Windows account, switching to Chrome, disabling a non-working ethernet controller (desktop connects to internet via wireless with Netgear USB receiver). Every step seemed to solve the problem for a few hours before it inevitably returned. 
 
Thanks in advance for any assistance you can provide. Reports are attached. 

Attached Files



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#2 Bosco55David

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Posted 26 August 2015 - 11:30 AM

Also, just to clarify, this issue seems to only crop up when trying to browse the internet. If I don't open the browsers and instead decide to go play a game like Command and Conquer, it runs perfectly fine with no issues. 


Also, here are the notices I received a couple times after the BSOD forced a reboot. 

 

 

Problem signature:

  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033
 
Additional information about the problem:
  BCCode: f4
  BCP1: 0000000000000003
  BCP2: FFFFFA8007323520
  BCP3: FFFFFA8007323800
  BCP4: FFFFF8000318CE70
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 256_1
 
Files that help describe the problem:
  C:\Windows\Minidump\082515-14430-01.dmp
  C:\Users\Eric\AppData\Local\Temp\WER-38610-0.sysdata.xml
 
Read our privacy statement online:
 
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
 
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033
 
Additional information about the problem:
  BCCode: f4
  BCP1: 0000000000000003
  BCP2: FFFFFA8007760600
  BCP3: FFFFFA80077608E0
  BCP4: FFFFF800031C8E70
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 256_1
 
Files that help describe the problem:
  C:\Windows\Minidump\082615-15912-01.dmp
  C:\Users\Eric\AppData\Local\Temp\WER-40716-0.sysdata.xml
 
Read our privacy statement online:
 
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt


#3 usasma

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Posted 26 August 2015 - 05:27 PM

Your USB wifi device drivers date from 2008:

 

 

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest Win7/8/8.1 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.


Your UEFI/BIOS (version P01-A0) dates from 2009.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

 

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html


It's also possible that there may be a hardware problem (the BSOD's specify an I/O error).  Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the hard drive tests

 

Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Wed Aug 26 11:53:14.496 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082615-15912-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18933.amd64fre.win7sp1_gdr.150715-0600
System Uptime:[B]0 days 0:25:35.604[/B]
Probably caused by :[B]wininit.exe[/B]
BugCheck [B]F4, {3, fffffa8007760600, fffffa80077608e0, fffff800031c8e70}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8007760600, Terminating object
Arg3: fffffa80077608e0, Process image file name
Arg4: fffff800031c8e70, Explanatory message (ascii)
BUGCHECK_STR:  0xF4_IOERR
FAILURE_BUCKET_ID: [B]X64_0xF4_IOERR_IMAGE_wininit.exe[/B]
CPUID:        "Intel(R) Core(TM) i3 CPU         530  @ 2.93GHz"
MaxSpeed:     2930
CurrentSpeed: [B]2926[/B]
  BIOS Version                  P01-A0
  BIOS Release Date             11/17/2009
  Manufacturer                  Gateway
  Product Name                  DX4831
  Baseboard Product             H57M01
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 26 11:26:15.362 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082615-15054-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18933.amd64fre.win7sp1_gdr.150715-0600
System Uptime:[B]0 days 0:09:52.470[/B]
Probably caused by :[B]csrss.exe[/B]
BugCheck [B]F4, {3, fffffa8007409940, fffffa8007409c20, fffff80003182e70}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8007409940, Terminating object
Arg3: fffffa8007409c20, Process image file name
Arg4: fffff80003182e70, Explanatory message (ascii)
BUGCHECK_STR:  0xF4_IOERR
FAILURE_BUCKET_ID: [B]X64_0xF4_IOERR_IMAGE_csrss.exe[/B]
CPUID:        "Intel(R) Core(TM) i3 CPU         530  @ 2.93GHz"
MaxSpeed:     2930
CurrentSpeed: [B]2926[/B]
  BIOS Version                  P01-A0
  BIOS Release Date             11/17/2009
  Manufacturer                  Gateway
  Product Name                  DX4831
  Baseboard Product             H57M01
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 25 19:31:16.897 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082515-14430-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18933.amd64fre.win7sp1_gdr.150715-0600
System Uptime:[B]0 days 0:09:43.395[/B]
Probably caused by :[B]wininit.exe[/B]
BugCheck [B]F4, {3, fffffa8007323520, fffffa8007323800, fffff8000318ce70}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8007323520, Terminating object
Arg3: fffffa8007323800, Process image file name
Arg4: fffff8000318ce70, Explanatory message (ascii)
BUGCHECK_STR:  0xF4_c0000005
FAILURE_BUCKET_ID: [B]X64_0xF4_c0000005_IMAGE_wininit.exe[/B]
CPUID:        "Intel(R) Core(TM) i3 CPU         530  @ 2.93GHz"
MaxSpeed:     2930
CurrentSpeed: [B]2926[/B]
  BIOS Version                  P01-A0
  BIOS Release Date             11/17/2009
  Manufacturer                  Gateway
  Product Name                  DX4831
  Baseboard Product             H57M01
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 25 19:20:19.487 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082515-17674-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18933.amd64fre.win7sp1_gdr.150715-0600
System Uptime:[B]0 days 4:55:28.985[/B]
Probably caused by :[B]wininit.exe[/B]
BugCheck [B]F4, {3, fffffa8007385b10, fffffa8007385df0, fffff8000317de70}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8007385b10, Terminating object
Arg3: fffffa8007385df0, Process image file name
Arg4: fffff8000317de70, Explanatory message (ascii)
BUGCHECK_STR:  0xF4_c0000005
FAILURE_BUCKET_ID: [B]X64_0xF4_c0000005_IMAGE_wininit.exe[/B]
CPUID:        "Intel(R) Core(TM) i3 CPU         530  @ 2.93GHz"
MaxSpeed:     2930
CurrentSpeed: [B]2926[/B]
  BIOS Version                  P01-A0
  BIOS Release Date             11/17/2009
  Manufacturer                  Gateway
  Product Name                  DX4831
  Baseboard Product             H57M01
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 25 14:01:59.286 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082515-14882-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].18933.amd64fre.win7sp1_gdr.150715-0600
System Uptime:[B]0 days 0:09:52.784[/B]
Probably caused by :[B]wininit.exe[/B]
BugCheck [B]F4, {3, fffffa80072dd310, fffffa80072dd5f0, fffff80003187e70}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000F4]CRITICAL_OBJECT_TERMINATION (f4)[/url]
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa80072dd310, Terminating object
Arg3: fffffa80072dd5f0, Process image file name
Arg4: fffff80003187e70, Explanatory message (ascii)
BUGCHECK_STR:  0xF4_c0000005
FAILURE_BUCKET_ID: [B]X64_0xF4_c0000005_IMAGE_wininit.exe[/B]
CPUID:        "Intel(R) Core(TM) i3 CPU         530  @ 2.93GHz"
MaxSpeed:     2930
CurrentSpeed: [B]2926[/B]
  BIOS Version                  P01-A0
  BIOS Release Date             11/17/2009
  Manufacturer                  Gateway
  Product Name                  DX4831
  Baseboard Product             H57M01
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Wed Aug 26 11:53:14.496 2015 (UTC - 4:00)**************************
[COLOR=RED][B]PCASp50a64.sys              Tue Nov 28 21:45:19 2006 (456CF43F)[/B][/COLOR]
[COLOR=RED][B]jswpslwfx.sys               Thu May 15 06:28:50 2008 (482C1062)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
HECIx64.sys                 Thu Sep 17 15:54:16 2009 (4AB293E8)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
WN111v2w7x.sys              Wed Apr 28 00:02:21 2010 (4BD7B34D)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
[COLOR=RED][B]dtsoftbus01.sys             Fri Feb 21 04:49:36 2014 (53072130)[/B][/COLOR]
nvvad64v.sys                Thu Sep  4 13:10:48 2014 (54089D18)
[COLOR=RED][B]NvStreamKms.sys             Sat Sep  6 00:37:11 2014 (540A8F77)[/B][/COLOR]
nvhda64v.sys                Thu Apr 16 15:03:16 2015 (55300774)
aswRvrt.sys                 Mon Jul 27 13:06:13 2015 (55B66505)
aswMonFlt.sys               Mon Jul 27 13:06:30 2015 (55B66516)
aswHwid.sys                 Mon Jul 27 13:06:58 2015 (55B66532)
aswRdr2.sys                 Mon Jul 27 13:07:28 2015 (55B66550)
aswVmm.sys                  Mon Jul 27 13:34:01 2015 (55B66B89)
aswSP.sys                   Mon Jul 27 13:34:27 2015 (55B66BA3)
aswStm.sys                  Mon Jul 27 13:37:56 2015 (55B66C74)
nvlddmkm.sys                Thu Aug  6 19:18:07 2015 (55C3EB2F)
aswSnx.sys                  Wed Aug 12 10:44:50 2015 (55CB5BE2)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 25 19:31:16.897 2015 (UTC - 4:00)**************************
nvhda64v.sys                Mon Jul 21 10:17:53 2014 (53CD2111)
nvlddmkm.sys                Sat Sep 13 15:59:50 2014 (5414A236)
[/font]
http://www.carrona.org/drivers/driver.php?id=PCASp50a64.sys
http://www.carrona.org/drivers/driver.php?id=jswpslwfx.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=WN111v2w7x.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

Edited by usasma, 26 August 2015 - 05:29 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 Bosco55David

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Posted 26 August 2015 - 11:22 PM

Thanks for the help so far. I tried updating the USB drivers and it doesn't seem to have helped the issue at all. Haven't tried updating the bios as I'm afraid of the computer locking up during the process and causing a problem. Is there a way around this? Is updating the bios that critical at this point? I'm going to try the hardware diagnostics in the meantime. 



#5 Bosco55David

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Posted 26 August 2015 - 11:26 PM

Also quick question. Not having any issues in safe mode with networking (am posting this from the computer in question) so would that rule out a hardware issue? 



#6 usasma

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Posted 27 August 2015 - 05:27 AM

In the past it would, but now it's not so certain (but we still use that as an assumption until we prove otherwise).

Confusing isn't it?

 

In other words, we'll focus more on software "fixes" before suggesting that you replace/remove hardware.

Depends on the type of hardware and your access to other means (wired vs wireless) of connecting.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Bosco55David

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Posted 27 August 2015 - 01:12 PM

Ok, I tried to do the hard drive diagnostic (HD is a Seagate model according to Speccy) so I followed your links to download the ISO file. I burned it to a CD first and attempted to boot with that CD but did nothing and then moved onto the HD to boot. I tried putting the ISO file on a flash drive and using the boot menu (F12, gateway desktop) and when it did that it simply gave the message to remove any drives and press any key to continue. I verified that the ISO file was copied to both places and the only file on both the CD and flash drive so there shouldn't have been any issue there.

 

I guess that puts my at a standstill for now, so I'll wait for further advice.

 

On a side note, I disconnected the USB wifi device and have been running a backup on the computer in question for most of the late morning and afternoon and it's gone without a hitch, even without being in safe mode. I know I mentioned previously that it only seemed to hang and BSOD while on the internet but last night it did it once while playing command and conquer, though the USB wifi was still connected at that time. I'm wondering if we can draw any sort of conclusions or assumptions about where the problem may lie? I'm currently a college student and two of my classes are online so having this dekstop working soon is pretty important for me, so my apologies if I seem urgent. :)

 

Going to go play a few rounds of command and conquer with the usb wifi detached and see what happens. Thanks again for your help so far.



#8 Bosco55David

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Posted 27 August 2015 - 01:25 PM

Well here's another update for you. I went to log off that account (the game was installed to my original account) and it's doing...nothing. You click "log off" and it just sits there. No error message, no BSOD. It will show the blue circle around the cursor like it's trying to work for a brief second. I can move the cursor, bring up the start menu but nothing happens when you click on anything.

 

EDIT: It just now finally logged off the account. Took probably a good 10 minutes or so for that to happen. Still no error message or BSOD.

 

I'm totally confused.



#9 usasma

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Posted 29 August 2015 - 04:52 AM

When burning an ISO file to a disk, you'll have to use a special program to make the disk bootable.

Simply copying the .ISO file to the disk won't work.

 

You can also run Seatools for Windows from within Windows - that'll be easier than fussing with the CD/DVD.

 

Long "hang" times can be due to a dying hard drive.  The software checks the data from the drive and continues to do so until it gets a reliable copy from the drive.  If the drive is dying the software will take it's sweet time waiting for a good copy to come along - so that's why things slow down with a dying hard drive.

 

Also, we can take a look at this report:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 Bosco55David

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Posted 29 August 2015 - 11:00 AM

Here's the event viewer log, attached. 

 

Downloading Seatools for Windows as we speak. Will post another reply with results ASAP. 

 

 

Attached Files



#11 Bosco55David

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Posted 29 August 2015 - 11:08 AM

Ok, I'm running SeaTools now. I'm assuming I wanted the "long generic" test? The S.M.A.R.T scan came back as "passed". 



#12 usasma

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Posted 29 August 2015 - 04:40 PM

Yes, long generic

Lot's of different problems in the Admin log - to include controller errors related to the drives.
What results did you get from the Seatools?


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#13 Bosco55David

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Posted 29 August 2015 - 05:24 PM

Tried to run SeaTools in safe mode, and it ended up hanging up again. Waited almost 30 minutes for it to respond again and then shut it down because I had to leave.

I'm home again now. Should I try running the SeaTools again or would I be wasting time?

And thanks again for your assistance. It's very appreciated.

#14 jhayz

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Posted 29 August 2015 - 11:34 PM

Request to add some questions by observation after reading your thread Bosco.

 

disabling a non-working ethernet controller

 

Can you clarify what's a non-working or what is the status/history of your wired card? Have you tried removing this permanently by the PCI slot? Have you tried also reseatting hard drive data and power cable including any related connections? Cleaning the dust bunnies and reseatting firmly the RAM would also help as far as hardware is concern.


Tekken
 


#15 Bosco55David

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Posted 30 August 2015 - 12:14 PM

We got the computer used and we've always used wireless to connect to the Internet so I don't know much about the ethernet card. I just saw the alert in the device manager and when I couldn't fix it I just disabled it. Also haven't opened up the PC yet.




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