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BSD - HP Pavilion CTO Entertainment DV7t-6000 Laptop


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#1 Tech4kicks

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Posted 26 August 2015 - 10:24 AM

Hello, I have been randomly getting the BSD for a year now. I have formatted and reinstalled Windows 7 several times, upgraded to Windows 8 for a short time and then back to Windows 7 once the unit crashed in Windows 8 as well. I have replaced with new the memory, hard drive and motherboard. The only thing that isn't new is the CPU! I have disabled one GPU and vise versa. I have monitored temps. This motherboard doesn't seem to be supported to be able to monitor fan speed, but I can say I checked the fan and it's wires when I installed the new motherboard and also checked for air output through the exhaust vent. So I can only assume the cause is either the CPU or it is software/driver related?

 

 

Attached Files



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#2 usasma

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Posted 26 August 2015 - 05:15 PM

Likely you haven't installed drivers for your Fingerprint Reader, nor for your ProtectSmart Hard Drive Protection

Please download and install them, then generate another perfmon report.

These are the devices:

 

Not Available    USB\VID_138A&PID_0018\08689A6652DA    The drivers for this device are not installed.
Not Available    ACPI\HPQ0004\2&DABA3FF&1    The drivers for this device are not installed.

 

Your UEFI/BIOS (version F.1B) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 173 Windows Updates installed.  Most systems have 300 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Finally, as the problem has continued through multiple reinstalls of Windows, please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Can't run the memory dumps - seems to be a problem with them.

Could you please zip up the contents of C:\Windows\Minidump and upload them with your next post?

If you have problems zipping them, try copying them to your Desktop and zipping them from there.


Edited by usasma, 26 August 2015 - 05:16 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Tech4kicks

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Posted 26 August 2015 - 08:45 PM

Alright, all updates but one or two have been installed, drivers all installed and bios updated. Thank you for any and all btw :-). This thing has been baffling me for a VERY VERY long time :-/

 

FYI, unit doesn't have to be even doing anything, just sitting idle and BSOD will happen. I tried to upload the .dmp files, but isn't allowed for some reason?

Attached Files


Edited by Tech4kicks, 26 August 2015 - 10:29 PM.


#4 usasma

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Posted 27 August 2015 - 05:23 AM

Never mind, I got the second set of memory dumps to complete (took a ½ hour!)

Dump files have to be zipped (in the .zip format).  The system won't allow you to upload .dmp files.

To zip them up:

- select them all (left click on the first one, then hold down Shift and left click on the last one)

- right click on the highlighted files and select "Send To"

- then select "Compressed (zipped) folder"

a new file with the .zip extension will be created in that directory.

 

If the zip process has problems, copy it all to the Desktop and zip it up there.

 

2 Verifier enabled memory dumps - both pointing to networking components.  Please download a fresh copy of the latest, Win7 compatible drivers for both the wired and wireless devices on your system (wireless is the most likely cause here).  Then uninstall the current software/drivers, then install the freshly downloaded drivers and monitor for further BSOD's.

 

Update the NEC USB 3.0 drivers - they're very close to the age of the drivers that were causing BSOD's in the past.

 

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

nusb3hub.sys                Fri Jun 10 04:00:35 2011 (4DF1CF23)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)}Try OEM first - Drivers available at the following link require registration and a lot of research: http://www.renesas.com/supp/
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
 
nusb3xhc.sys                Fri Jun 10 04:00:38 2011 (4DF1CF26)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)}Try OEM first - Drivers available at the following link require registration and a lot of research: http://www.renesas.com/supp/
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
 


Analysis:
The following is for informational purposes only.

[font=lucida console]**************************Wed Aug 26 21:22:03.120 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082615-10171-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18939.amd64fre.win7sp1_gdr.150722-0600
System Uptime:[B]0 days 0:38:06.026[/B]
Probably caused by :[B]NETIO.SYS ( NETIO!NsipWritePersistentData+327 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff80003127fff, fffff88003769108, fffff88003768960}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80003127fff, The address that the exception occurred at
Arg3: fffff88003769108, Exception Record Address
Arg4: fffff88003768960, Context Record Address
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
FAILURE_BUCKET_ID: [B]X64_0x7E_VRF_NETIO!NsipWritePersistentData+327[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 26 14:19:58.764 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082615-10233-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18933.amd64fre.win7sp1_gdr.150715-0600
System Uptime:[B]0 days 1:54:42.669[/B]
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by :[B]NETwNs64.sys ( NETwNs64+e4f7 )[/B]
BugCheck [B]D1, {c0000, 2, 0, fffff880064c74f7}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments:
Arg1: 00000000000c0000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880064c74f7, address which referenced memory
BUGCHECK_STR:  0xD1
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
FAILURE_BUCKET_ID: [B]X64_0xD1_VRF_NETwNs64+e4f7[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 26 11:02:14.778 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082615-8580-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18933.amd64fre.win7sp1_gdr.150715-0600
System Uptime:[B]0 days 1:13:02.684[/B]
Probably caused by :[B]memory_corruption[/B]
BugCheck [B]1E, {ffffffffc0000005, fffff80002eb08ce, 0, ffffffffffffffff}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002eb08ce, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
FAILURE_BUCKET_ID: [B]X64_MEMORY_CORRUPTION_ONE_BIT[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 25 23:20:07.998 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082515-8080-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18933.amd64fre.win7sp1_gdr.150715-0600
System Uptime:[B]0 days 1:40:32.904[/B]
Probably caused by :[B]Pool_Corruption ( nt!ExDeferredFreePool+c96 )[/B]
BugCheck [B]19, {3, fffff8a002326c00, fffff8a002326c00, fffff8a002306c00}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments:
Arg1: 0000000000000003, the pool freelist is corrupt.
Arg2: fffff8a002326c00, the pool entry being checked.
Arg3: fffff8a002326c00, the read back flink freelist value (should be the same as 2).
Arg4: fffff8a002306c00, the read back blink freelist value (should be the same as 2).
BUGCHECK_STR:  0x19_3
FAILURE_BUCKET_ID: [B]X64_0x19_3_nt!ExDeferredFreePool+c96[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 25 21:32:15.920 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082515-6099-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18933.amd64fre.win7sp1_gdr.150715-0600
System Uptime:[B]0 days 0:03:38.715[/B]
*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
Probably caused by :[B]igdpmd64.sys ( igdpmd64+15aa18 )[/B]
BugCheck [B]50, {fffff882454ac360, 0, fffff8800577ca18, 5}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
Arguments:
Arg1: fffff882454ac360, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8800577ca18, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000005, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]X64_0x50_igdpmd64+15aa18[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug 10 22:48:04.814 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\081015-7956-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18798.amd64fre.win7sp1_gdr.150316-1654
System Uptime:[B]0 days 1:33:28.756[/B]
Probably caused by :[B]memory_corruption ( nt!MiBadShareCount+4c )[/B]
BugCheck [B]4E, {99, 302193, 0, 2fec93}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000004E]PFN_LIST_CORRUPT (4e)[/url]
Arguments:
Arg1: 0000000000000099, A PTE or PFN is corrupt
Arg2: 0000000000302193, page frame number
Arg3: 0000000000000000, current page state
Arg4: 00000000002fec93, 0
BUGCHECK_STR:  0x4E_99
PROCESS_NAME:  DayZ.exe
FAILURE_BUCKET_ID: [B]X64_0x4E_99_nt!MiBadShareCount+4c[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jul 30 19:55:44.779 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\080615-7550-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18798.amd64fre.win7sp1_gdr.150316-1654
System Uptime:[B]0 days 1:02:04.685[/B]
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
Probably caused by :[B]Ntfs.sys ( Ntfs+a8317 )[/B]
BugCheck [B]24, {1904fb, fffff8800a61fb98, fffff8800a61f3f0, fffff880014b5317}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000024]NTFS_FILE_SYSTEM (24)[/url]
Arguments:
Arg1: 00000000001904fb
Arg2: fffff8800a61fb98
Arg3: fffff8800a61f3f0
Arg4: fffff880014b5317
PROCESS_NAME:  dw20.exe
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]X64_0x24_Ntfs+a8317[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jul 28 00:21:58.228 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\072715-8923-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].18798.amd64fre.win7sp1_gdr.150316-1654
System Uptime:[B]0 days 0:06:18.134[/B]
Probably caused by :[B]memory_corruption ( nt!MiBadShareCount+4c )[/B]
BugCheck [B]4E, {99, 2d41d4, 0, 2d3f54}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000004E]PFN_LIST_CORRUPT (4e)[/url]
Arguments:
Arg1: 0000000000000099, A PTE or PFN is corrupt
Arg2: 00000000002d41d4, page frame number
Arg3: 0000000000000000, current page state
Arg4: 00000000002d3f54, 0
BUGCHECK_STR:  0x4E_99
PROCESS_NAME:  TrustedInstall
FAILURE_BUCKET_ID: [B]X64_0x4E_99_nt!MiBadShareCount+4c[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jul 27 22:10:06.755 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\072715-7675-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17592.amd64fre.win7sp1_gdr.110408-1631
System Uptime:[B]0 days 0:12:28.661[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )[/B]
BugCheck [B]1, {778a141a, 0, ffff, fffff88009811b60}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000001]APC_INDEX_MISMATCH (1)[/url]
Arguments:
Arg1: 00000000778a141a, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: fffff88009811b60, Call type (0 - system call, 1 - worker routine)
BUGCHECK_STR:  0x1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  WerFault.exe
FAILURE_BUCKET_ID: [B]X64_0x1_SysCallNum_d_nt!KiSystemServiceExit+245[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
[font=lucida console]**************************Wed Aug 26 21:22:03.120 2015 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
GPU-Z.sys                   Wed Oct  6 12:14:37 2010 (4CACA06D)
IntcDAud.sys                Fri Oct 15 04:28:17 2010 (4CB810A1)
HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)
Rt64win7.sys                Wed Feb 16 04:03:57 2011 (4D5B92FD)
igdpmd64.sys                Fri Mar 25 21:17:43 2011 (4D8D3EB7)
atikmpag.sys                Tue Apr 12 22:17:14 2011 (4DA507AA)
atikmdag.sys                Tue Apr 12 23:08:37 2011 (4DA513B5)
hpdskflt.sys                Fri May 13 14:47:02 2011 (4DCD7CA6)
Accelerometer.sys           Fri May 13 14:47:02 2011 (4DCD7CA6)
iaStor.sys                  Fri May 20 12:52:24 2011 (4DD69C48)
RtsPStor.sys                Mon May 30 03:50:40 2011 (4DE34C50)
stwrt64.sys                 Thu Jun  2 06:18:43 2011 (4DE76383)
SynTP.sys                   Thu Jun  9 20:15:09 2011 (4DF1620D)
[COLOR=RED][B]nusb3hub.sys                Fri Jun 10 04:00:35 2011 (4DF1CF23)[/B][/COLOR]
[COLOR=RED][B]nusb3xhc.sys                Fri Jun 10 04:00:38 2011 (4DF1CF26)[/B][/COLOR]
NETwNs64.sys                Wed Aug  3 20:28:26 2011 (4E39E7AA)
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 26 14:19:58.764 2015 (UTC - 4:00)**************************
nusb3xhc.sys                Thu Dec  9 23:50:35 2010 (4D01B19B)
nusb3hub.sys                Thu Dec  9 23:50:35 2010 (4D01B19B)
RtsPStor.sys                Wed Jan 12 02:32:49 2011 (4D2D5921)
iaStor.sys                  Wed Jan 12 20:50:12 2011 (4D2E5A54)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 26 11:02:14.778 2015 (UTC - 4:00)**************************
cpuz138_x64.sys             Thu Feb 26 02:04:34 2015 (54EEC582)
[/font]
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=GPU-Z.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=igdpmd64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=NETwNs64.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=cpuz138_x64.sys
 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Tech4kicks

Tech4kicks
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
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Posted 27 August 2015 - 11:11 AM

I ran Prime95 for an 30min if that matters, only 30min I know, but for me knowing the damage it can cause to the solder with HP already using cheap solder...I'm not going to run it for any real length of time. I'm a J-stand and IPC certified rework tech. I build and repair class 3 pcb circuit boards for the military and medical fields, so I know too much about the damaging effect of heat on cheap solder lol.

 

It's telling me that the new SysnativeFileCollectionApp.zip is too large to upload now? :-/

Attached Files



#6 Tech4kicks

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Posted 27 August 2015 - 11:29 AM

Ok, the sysnativefilecollection app is crashing the laptop every time I run it now :-/



#7 usasma

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Posted 29 August 2015 - 04:43 AM

Most Prime95 errors will show up quickly, so 30 minutes is adequate.

As for the solder, there's other problems that will likely occur before the solder melts (such as the CPU shutting down).

 

This error was in the perfmon report: 

 

Warning
High rate of 10 split I/O per second was detected. This represents 50 percent of total I/O processes. Consider size of I/O processes compared to disk format size and defragment or reformat any disks with a high split I/O rate.

I would suggest running hard drive diagnostics on ALL hard drives installed/attached to this system:  http://www.carrona.org/hddiag.html

I'd also suggest the rest of these free diagnostics:  http://www.carrona.org/hwdiag.html

 

Let us know the results and we'll move on from there.


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#8 Tech4kicks

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Posted 30 August 2015 - 10:31 AM

  I fully appreciate the help you are giving, I really do. The BSOD happens at random times, sometimes will go an entire day without and sometime will BSOD 20 times in a single day or morning. As for testing the hardware, as I mentioned most of the main components are brand new. The hard drive, 16gb (8gb x2) and motherboard, all brand new. I have been monitoring all temps,which are all good at idle and load.

  I have however tested what I could, given the random BSOD occurances. 

 

CPU test as I mentioned went good.

Memory test went good, 0 errors til it BSOD. That memtest only supports 2gb per application so I had to try and run 8 instances of it simaltaniously :-/.

Hard Drive test went good, 100% (Only one SSD is installed)

Dual gfx, temps are good.

 

I have thought about removing the keyboard and optical drive to see they one of those is possibly the culprit. Also thinking about pulling the hard drive, repartitioning and formatting it with my desktop and then installing Windows and installing drivers one by one not allowing Win Update to do it at first.



#9 usasma

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Posted 01 September 2015 - 06:09 AM

I don't trust memory tests that run within Windows (as it can't test the memory that's being used to run Windows and the testing program while it's in use).

Prime95 is the only exception and that's because I've seen it spot memory errors even when MemTest didn't find any.

 

Also, as you had trouble running the test - could it be that a memory problem (which was being stressed by the test) was the cause of the crashes?

So, try running the bootable MemTest86+ test ( http://www.memtest.org/ ).  If your system is UEFI based, then you'd have to run the bootable MemTest86 test ( http://www.memtest86.com/ )

These tests cannot BSOD - as they aren't running in Windows (they use a bootable Linux kernel to run).

 

Also, as the system BSOD's, please zip up and upload the contents of C:\Windows\Minidump.

If unable to zip it up, copy it to your Desktop and zip it up there.

 

Once the diagnostics are done, you can move on to this procedure:  http://www.carrona.org/strpdown.html


Edited by usasma, 01 September 2015 - 06:11 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 Tech4kicks

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Posted 16 September 2015 - 03:58 PM

OK! So, I have an update. After all that I have done to this laptop to still have issues, has yet to seem logical. Also, to add to my dismay, after I put the new motherboard in the laptop would no longer detect the DVD-rom. Now, keep in mind that I did not reinstall the OS after the swap since the board was the same. So after about a week of monitoring, research, learning to read dump files, etc...I decided to try an HP OEM Win8.1, this is when I noticed the DVD issue with the new motherboard. So for the time being, I ignored it and installed the HP OEM 8.1. The problems persisted sadly. So my next step is to put the old board back in and at the same time inspect the new board and see what's up with the DVD issue. WELL, on the new motherboard upon inspection, I noticed 2 pins in the DVD-rom smt connector slightly bent inward. If this fixes the DVD issue, I will continue to use the new motherboard.

 

NOW, on to the old motherboard after some inspection. The unit either had a REALLY bad overheating issue or was electrically surged in some way. I say this because, about 1/2" below the cpu socket there is a burnt area around 3 capacitors. The middle cap, standing on end, blown to hell taking the component solder pad with it on one end lol.

 

So, now I am faced with the unknown! Not knowing if it was heat that caused the damage or if it was surged, do I go through the trouble of tracking down a parts list to replace the smt capacitor. If it was surged, who knows what else took damage! I'm sure you can imagine how difficult it can be to find a schematic and BoM (Bill of Material) for this motherboard to get replacement parts. So I'm hoping like hell the pin issue fixes the dvd problem with the new board. Such is my luck I suppose lol

 

Also, in conclusion, if it was a heat issue that caused the board damage, it could have very well damaged the cpu hence explaining how the BSOD persists through all of my problems.


Edited by Tech4kicks, 16 September 2015 - 04:00 PM.





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