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Strange USB Mouse Issue


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#1 ellittle678

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Posted 26 August 2015 - 09:10 AM

Dell Windows XP is detecting mouse when USB is plugged in, but cuts out after about 5 seconds. Tried second USB mouse and separate ports, same thing happens. Tried booting in safe mode, same things are happening.

 

Notification on the bottom right shows USB has detected a device, then cuts out, then shows Device has installed properly."

 

I read one suggestion about setting to a Legacy mouse mode in BIOS. Any suggestions on how to at least use a mouse temporarily on the pc?



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#2 JohnC_21

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Posted 26 August 2015 - 09:23 AM

See if doing the steps here helps.

 

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Edited by JohnC_21, 26 August 2015 - 09:23 AM.


#3 ellittle678

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Posted 26 August 2015 - 09:49 AM

Thanks for the reply! I was able to disable for one USB Root Hub, but the mouse cuts out after a few seconds, can't navigate to turn it off for the other 5 USB Root Hubs to check.



#4 JohnC_21

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Posted 26 August 2015 - 10:06 AM

You can try uninstalling all your USB hubs in Device Manager then rebooting. You should be able to navigate using the keyboard and the tab/arrow keys.

 

http://www.wikihow.com/Uninstall-USB-Drivers-in-Windows-XP



#5 ellittle678

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Posted 26 August 2015 - 10:21 AM

I did manage to get to device manager for that with keyboard, but opening the properties for each one is not possible with the keyboard. That link show's how to uninstall with right clicking, but very limited with only keyboard.

 

The original problem was it wasn't booting, but got that fixed. It's a 12 year old pc that the guy has mapped on his network, so he'll access it from another pc to get his data off of it now that it's booting. Thanks for trying though!



#6 JohnC_21

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Posted 26 August 2015 - 10:40 AM

No problem, I guess a 12 year old computer has had it's day. If a Dell, the factory reset partition may be intact. After backing up the data, the computer could be factory reset and updates installed.






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